Avoid Coleman Worldwide Moving -- Paid for Full Coverage, Got a Fraction Back I hired Coleman Worldwide Moving (an Allied Van Lines agent) to deliver my belongings from their Montgomery, AL storage facility--where I stored items for 8 years--to my home in North Carolina in December 2024. I paid for Full Replacement Value (FRV) coverage up to $60,000 to protect against loss or damage. When the items arrived, several were damaged or missing--items that were in good condition when stored. I reported the issue right away and followed their claim process exactly. It took nearly four months just to get a claims adjuster. The claims handler (Eagle Claims Services) offered me $6,359. I responded promptly that I was gathering final estimates. Two days later, they declared their offer "final" before reviewing anything. I still submitted full documentation: third-party estimates totaling $12,750. Their "revised" offer? Just $6,989--less than 55% of the actual loss and only 11% of the FRV coverage I paid for. Coleman then claimed the damage happened in storage, so the policy didn't apply. They referenced "inventory exception sheets" allegedly completed during loading--but I was never shown these or given a chance to contest them. I contacted Coleman staff directly for answers. No one responded to basic questions. I was told to deal only with the claims handler--even though these same staff were involved in storing and loading my shipment. In the end, I did everything required: reported the damage, followed their process, provided real estimates. They dodged accountability and shortchanged me. Be cautious if you're considering Coleman. Paying for coverage doesn't mean you'll get what you're owed if something goes wrong--and the process of trying to fix it may leave you with more stress and less money than you expected. read more

Buyer Beware!! Unprofessional, unethical, and company wont stand behind their service or lack thereof! Terrible packing, many missing/stolen items, broken furniture. Go somewhere else for moving services. Dont let this be you or you will be you! read more

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The process of setting up a virtual tour of my apartment to get an estimate was quick and easy, but unfortunately that was as good as it got. I didn't have high expectations going into it, but I was truly horrified with the actual service I was provided. - The movers were originally scheduled to show up between 9-11 am, but by 11 they were not there. I got a call from my coordinator who asked if the movers showed up yet. She told me she would reach out to them and call me back. She called back a few minutes later and told me they would now be showing up between 1-3 pm. When I asked why is this, she seemed annoyed and told me that 9-11 am was just an estimate, and that they had to make other stops before my apartment. I still don't understand why they originally gave me a window from 9-11 am if they had to make stops beforehand. They showed up a little after 3 pm. The actual movers were very nice and professional. The process of inventory and the loading of items was relatively painless, but after that process nothing was really explained to me when I was handed the Bill of Lading (and other documents) to sign. - I was told I would be notified when the movers would be delivering our items on Wednesday (6/24), because the first date our items could have been delivered was Friday (6/26), but by Thursday afternoon (6/25) I was still not notified. I reached out to my coordinator who told me she was planning on calling me but hadn't gotten the chance, yet. She let me know they were having issues finding a driver to load my items, and that she was unsure of a date, but she would let me know on Monday (6/29) what the status was. Monday she calls me and informs me that our items will be late, but she is working on finding a different driver, but as of right now the items would not be picked up until Wednesday (7/8), which was a day after our delivery spread of 6/26 - 7/7. She told me she would update me later in the week if she was able to find a different driver. Wednesday (7/1) I reach out to her and ask if there are any updates, and she lets me know that they could not find a new driver (although it was subject to change at any moment), and that my items would be picked up on 7/8 and would probably be delivered on 7/11, although nothing would be confirmed until they actually load our items. Frustrated, I ask her if there is anything we can do, and how I start my new job that week and I will be without essential items that I would require for work (work clothes mainly). She tells me that Allied reimburses the purchases of essential items like pots, pans, etc. as long as I kept the receipt. Not only that, but I asked about work clothes, and she told me they were also essential items that could be reimbursed as long as the purchase is reasonable i.e. no Gucci, Armani, etc. Additionally, she told me since Allied would be delivering my items late they would work with me and try to find a good day for delivery. She said they usually give you two different days to choose from to try to accommodate you. After that call I was frustrated, but relieved I could go out and buy items that I needed. So I went out and bought somethings I needed around my apartment, and I bought some work clothes. - On Wednesday, 7/8 I was told that our items were picked up and we had a delivery date of Tuesday, 7/14, but if anything changes, the driver would let us know. I responded letting her know that day would not work because my partner and I are working, and given the short notice we did not think we would be able to be at our apartment for the delivery. Also, I inquired why we weren't given the option to select two different days. She responded and told me that drivers "sometimes" offer two different days depending on their schedule. That was absolutely never made clear that it depended on the driver's schedule. We were also never reached out to when it came to a delivery date even though our coordinator implied that someone would reach out to us to try to figure out the best day for our items to be delivered. Luckily, my partner and I were able to get the days off to be there for the delivery, but we were definitely worried the delivery would be pushed back a day or two because we weren't given any assurances that the driver would absolutely deliver our items on Tuesday, 7/14. - On the day of the delivery (Tuesday, 7/14), a week after our stuff was supposed to be delivered, our movers arrived. Unlike our load, our movers were not nearly as professional. Several of our boxes were crushed, and some of our furniture was taken apart when it was not supposed to be, and our patio table was broken because of it. Most of the items we packed were not broken, which was surprising given the state of some of the boxes/plastic containers we packed. Overall an extremely negative experience read more

They damaged my furniture during storage and delivery. All contact persons were professional and polite. It took a couple of months to reach a settlement, but in the end they were fair. read more

So as a last ditch resort contacted the CEO Jeff Coleman through Twitter , will know if he takes any action......hopefully soon or if this type of company response is something that is actually encouraged by top management ........ Second review-Completely agree with One A. Our agent was a person with the same first name and same last name initial, might even be the same person, please see my review for their main company listing on yelp and FB(if they have not deleted it). Our agent shared information about the previous house he had been to! Your privacy is not their priority. The company has shown no ownership or integrity in resolving issues except emails full of false promises. We are still waiting to see any actual resolution and maybe they are bidding time to exhaust our energy to pursue this. They actually are proud to have this agent at their Maryland office for 22 years- I guess why not he does such a great job of making clients miserable :( They did make an effort to leave a voicemail full of static and barely audible -so one star to them for at least taking time to leave an inaudible voicemail ......just to give you a idea of the customer support you can expect after you are looking at thousands of dollars worth of damage to your property. Have sent a letter to BBB with pictures and to International Association of Movers but their CEO was elected as the IAM chairman according to a blog in 2012.....so will see if anything comes out of it :( More updates to follow, will be posting a you tube link about the move with their Maryland office as well. As of now ZERO Stars for company integrity and ownership when they put you through such a distressing experience. First review-I wish there was an option of not giving even one star. Agree with other reviewers about their terrible experience- they did not deliver on the date, don't even respond to phone calls, things are ruthlessly broken and also missing, the insurance is a joke and the claims person extremely insensitive and rude, person who comes out to see your damage is from local repair company working with Coleman American Moving Services Inc and not truly a licensed insurance agent who can assess the value of your goods.....the list is never ending. There are multiple complaints on Better Business Bureau about this company, I wish I had seen them prior to using Coleman American Moving Services Inc We used the Maryland branch after a recommendation from a local highly respected small business mover. Please see the pictures posted on Coleman American Moving Services Inc Facebook page of how our stuff was packaged and damaged. More so Coleman American Moving Services Inc claims person says that since we didn't report the missing items before the driver left it is not their problem. So I guess what she means is that use Coleman American Moving Services Inc only if you have her superhuman ability to unpack everything before the driver leaves. They were clever enough to misplace smaller items that were packed inside boxes like fine china, I guess they knew the claims person has their back! I would understand that the movers are humans and things happen but the company 2 months into this moving disaster is yet to resolve the issue, they have charged for services not provided, they have promised to resolve things and have not. The strength and character of a company really shows in how they treat and support their clients after they have received their payment. Coleman American Moving Services Inc is definitely not showing any remorse except apology emails and unfulfilled promises. Will keep you guys updated on how and when they resolve our issues......till then look at the pictures posted on their Facebook page about our move and think if you want your personal possessions handled like that :( read more

I had heard horror stories about this company but I thought they can't be to bad because the military uses them. Boy was I mistaken. The packers that came to my house was very professional. Packed in 2 days and then picked up on the 3rd. My issue is with the company mostly but I do have an issue with the driver promising things that he couldn't deliver on. I was told by a Carlin (from Coleman) that they can deliver my household good shipment from the 18-28 December. So I coordinated the 28 Dec for delivery. The driver tried to get me to change the date from the 28 Dec till 26 Dec when he first came to my house Wednesday 16 Dec. after much thought I stuck to my original day. I get a phone call on Monday 21 Dec telling me my stuff was at next address and since I wasn't there for delivery my next available date is 15 Jan. Can you say I hit the roof. The woman on the Huntsville was nice and understanding. She put me on a standby list incase someone cancels their delivery. With that being said I get a call back from the coordinator mentioned above trying to tell me that she explained the situation to me about the NLT date. I explained she didn't and that I wouldn't have packed things that I would have need in the month without my stuff. She started raising her voice about what she said and that made me mad and I started raising my voice. I told her I would like to speak to a manager. She put me in a 5 minute hold then said the manager was on another call and would call me back. Still waiting on that call 24hrs later. I told her to make sure I was out down for the 15 Jan and send me a confirmation email. Without a reply she hung up on me. What type of customer service person do you all have at Coleman? I wouldn't recommend this company to my worst enemy. read more

I would never recommend this company. They sent 1 person to load a 4 bedroom home. I called to complain, they sent 1 other person. Neither knew how to wrap furniture. All my belongings had scratches, as a result. My belongings sat in a warehouse for several days until the receiving company called me to ask about it. Coleman Allied never informed them my stuff was there! read more

I researched over 10 moving companies, including professional all in moving companies, POD or like type delivery. I measured each one of my items, I got the manufacture weight, had all the packed items weighed and did a schematic to be educated when I talked to sales people. Coleman convinced me that they were 90% accurate on weight & my items would be safe from damage, unless some act of God or an accident out of their control. They told me not only could they stay in my budget, if I picked the choice of just going by weight, not a set number, based on their estimates, the cost would be less. I received 2 items damaged, one an heirloom, missing the feet & pedestal to stack my washer & dryer, missing the dryer insert and they charged me 36% more than what was the high estimate. My neighbors across the street moved an entire household, every room that filled a large moving semi. I only moved a few one person furniture lift items, a bike, some totes (filled 1/3 of a small U-Haul Van-Truck). Our bill was the same. To top it off, I was promised resolution, emails & phone calls. Not only would they not call me back, they just sent me certified demand notices to rip me off. Don't use this company, I negotiate contracts & work with business people and attorneys all over the world. This company does not follow fair business practices. Their answer to you is to demand the money, no resolution and to date, they will not discuss my dispute. My moving coordinator never returned one phone call after I made the 1st phone call to question the 1st extra charge on my credit card. I have reported them to the Attorney Generals Office. I let them know before I did it and asked if we could resolve instead - their answer.....another Certified Letter demanding extra funds. I am now seeking legal action. read more

Thank goodness I took photos of many of my pieces of furniture before they were loaded onto the truck, as nearly every single piece of furniture was damaged, and I am ready to show a claims adjuster the "before" and "after" photos, if only a claims adjuster would be assigned to me! Not simple nicks and dings, but BROKEN pieces of furniture! The estimated damage is nearly $25,000!!! That is simply unacceptable and I am having difficulty getting anybody from the claims department to talk with me. I cannot recommend this company. Jeff Coleman may be a local community leader, but a true leader of a national company would step up and accept responsibility when customers like me have such a deplorable moving experience. I have received no calls since my move, despite contacting the company and sending photos as damaged furniture was brought into my new home. I'm sure most moves are without incident, but mine was not and the company needs to call, express their concern for my plight and help me resolve my dilemma. When will I be assigned a Claims Adjuster? When will my things be repaired, if they CAN be repaired? How long must I wait? Why has nobody called me since my move in early December? Jeff Coleman, you need to take a serious look at your corporate structure and create a department dedicated to helping people like me!! read more

This was our first move with "professionals", had great expectations. I will start with the good; all the people we very friendly and courteous. The driver and his wife are a team, they were great. The packers suck so bad. Almost NON of the boxes have the contents marked correctly, not even in the ballpark; we told everybody up front that we need certain items as we are moving to a temp location for a short term. "Electronics" box had shed contents like hammers, rope and fence parts. 12 boxes with" SM glass and books"...non are correct. Its like they packed the boxes one day, and picked a title the next. The TV cord was not in the tv box, but the kitchen table decor was along with beach towels?? Still can locate the remote that I was PROMISED would be in the "parts box". Could go all day. The looked at my house and gave a quote, sent a truck already over half full and looked stunned when it was full. Over a week later and we are still waiting to hear when the 2nd truck will arrive. read more

Would really like to give this company 0 stars. I used them for a military move from Gulfport and to Pearl Harbor Hi. They came to my house unprepared for the pack out and then had to actually take a mattress to their warehouse to put in a crate. It took 2 months for my first shipment to arrive and my furniture was heavily damaged bending and breaking steel tubing. Then when I told them that was not everything they argued with me. How does a person who has never seen my house know what I own. After that they claimed to have found the rest of my items. Another month later they arrive. These items were even more damaged than the first. My motorcycle for example. The crate itself was busted and something fell onto the back seat crushing the whole backend of the motorcycle. The frame is now bent and the bike has been totaled by Kawasaki. So my daily driver was destroyed. I'm also still waiting on that bed to arrive that was crated separately. When you call them they just transfer you around because no one wants to talk and answer questions. Claims department doesn't respond to emails or phone calls. Luckily I get free legal and will be getting them involved if this company doesn't resolve these issues. They are terrible. Do not use them. read more