Canceling your subscription is more difficult and time consuming than climbing mount Everest and K2 back to back while barefoot. Once I finally completed the ultimate challenge of canceling my subscription, they continued to charge me despite my confirmation that I had canceled my subscription. This went on for nearly a year, but my confirmation is from nine months ago, yet they still would only refund me for three months. I enjoy the sports coverage for CSU Athletics, everything else is no good, especially customer service. read more

Absolutely the worst customer service in the universe. They are completely incapable of responding to even the easiest of requests. Don't waste your time and money on this "news" paper. read more

I'm sorry I ever tried to subscribe. It's been a terrible experience. In two months of subscription I've counted a missed delivery 6 times. Trying to cancel is a joke. They don't respond to emails, or chat. read more

The absolute worst customer service! I called back in January to cancel my subscription, requesting a refund for the charge they already made on my credit card for February. Assured it was done and I would get a refund. It's almost the end of March now and I have spoken with 3 different customer service reps now having still not received a refund. Cindi M read more

Randomly started throwing the Windsor beacon paper on my property. The delivery person hits my truck and one time almost hit me as I was standing next to it and then sped off quickly. I contacted them 4-5 times in the past 2 years to get them to stop but they keep throwing it on my driveway anyways even though I never signed up for it. read more

I like to stay current with news of local interest. That said, I can't justify shelling out whatever the price of the day is for The Coloradoan. Here's what happened: I got 3 free articles per month ( or 5, or 1, or whatever it is THAT month) and I went thru them quickly. So I see where they have a 3.99/month offer and I'm thinking "I can justify that". So I sign up, give them access to my bank acct., and I'm reading local articles. Except, there's still a ton of advertising and national content to wade through. After a few months, I start wondering "is this worth it?" And I look at my acct -they've been taking $8.99/ month. So I call to cancel, but they're difficult to get ahold of - limited hours. Almost as hard to cancel as a gym membership. Finally get them cancelled but I still get daily reminders of what's in the paper emailed, this is a SEPARATE cancellation. F***ing Gannett. I sure miss the old days of sitting down to a newspaper with a cup of coffee and finding out what happened. And I miss consistency. read more

We tried to get a subscription we first moved into the area, and had issues with their awful system. Our subscription will never work and they kept charging us until we finally called several times to figure out how to cancel. Glad though, this is such liberally biased newspaper that I don't care to read their propaganda. Awful reporters. read more

Totally inaccuracies story about the Coronavirus. They should interview the proper people to see what's going instead of employees who want to be anonymous. I'm sure every businesses are concerned about the Coronavirus and the care of their employees. read more

So sick of them leaving their trash in all our driveways! Nobody asked for or wants your garbage. Why can't they be fined for littering!?

Do not get a cheap subscription to the Coloradoan. I tried multiple times to cancel it before they charged me the higher price. They did not. and after they charged me $14.99 for 3 months of digital only I waited an hour to chat with someone to cancel it. They disconnected me after 2 minutes for inactivity because I was still typing. After 30 more minutes of waiting I finally got an agent and cancelled my subscription(I hope) and I asked for a return on the $14.99 charge and she said no and ended the chat with no further comment.. They are the worst read more

The Coloradoan is a local paper without a lot of high quality reporting. There are frequent inaccuracies, stories that are too much fluff and filler, and the number of spelling errors is amazing. It is very expensive for what you get. I don't recommend any Colorado papers above it necessarily, but you may want to read around before subscribing to this one. The website for this paper is very bad about posting articles to be "first", but also with misleading, or missing, information. Shoddy reporting. read more

Coloradoan has greatly improved by integrating some pieces of USA Today (both are part of the Gannett company) into the existing paper that was good for local events. Only reason that was keeping the Coloradoan was for local events. Now they have finally a more complete package. Was tempted to drop the Coloradoan and subscribe to USA Today at one time. Keep up the good work Coloradoan and keep integrating elements of USA Today for national, business, lifestyle, etc. sections. The quality of articles has increased as well. Less typos, grammatical errors... read more

This paper is good at giving lots of detailed information about community events and news but sometimes seems to lack much of the national and international news that The Denver Post seems to offer. Probably the best thing is the Ticket insert covering movies,arts and such. The subscription is a bit high for what the newspaper is with that information lacking statewide,nationally and internationally. Best get The Denver Post if you still want to rely on the archaic tool information gather known as a newspaper. read more

Worst website to visit. After you click through the five advertisements that pop up, the slow as shit website opens the wrong article, which puts you over their 5 free articles a month limit. I wish so bad there was a competent news outlet in this town. Wellington's newspaper put this junk rag to shame. UUUGGHGH IT'S SO BAD! read more

I ordered Weds. and Sun. paper delivery in May. It is mid-July and I haven't received a single paper. I have sent two emails and called twice to cancel and receive a refund. They keep refusing my refund and just say they are coordinating delivery for my subscription. From what I can tell, The Coloradan is a junk email service that you pay for. read more

Perhaps the most frustrating aspect of the Coloradoan experience is the website...I cringe any time I go to it...it is a circular labyrinth that seldom leads me to an answer to my question. When I call the newspaper, my success rate is only slightly better. We love the local news and so grit our teeth through the bumbled communications experience. read more

I'd be more willing to pay for the articles (like they keep incessantly asking me) if every single article put out by the Coloradoan didn't have typos. Get it together guys. read more

Trash. Poor quality paper. Cancelling is nearly impossible. Save yourself a lot of time and expense and don't bother.

Just terrible customer service. I had a 30 minute wait on the phone just to encounter a representative whose English was terrible and was clearly reading from a script in which she could not diverge. The other reviews on Yelp show that this is not a chance encounter. The Coloradoan must know how bad their service is. They either don't care or are unable to do anything about it. I am no longer a subscriber. read more

Tried 3 times and today tried 3 different approaches (online, telephone and in person) and was unable to subscribe to the Coloradoan. This may be why papers are in trouble these days. Advertisers take note, as I know 3 other individuals (new to the area) who have had similar experiences. Will go elsewhere for my news/events source. read more

Honestly the paying for articles thing is outrageous. As a Colorado born resident, I would like to actually see the things going on in my town without having to pay for it. I understand a lot of funding comes through ads and sponsored content, but there needs to be a point where I can actually see my local news and not try to be distracted by some add. I find it highly unethical that I have to pay money to see what's going on in my town. I know everyone needs funding, but this is NOT the way to go. People can screenshot the articles and send them to their friends if they cant pay. This honestly just makes everyone irritated and not want to click on anymore of your articles. I love these stories, but if you can't keep up with funding, don't spam everyone with ads and make them pay for news they can always look up and go to free sites. Be an actual newspaper and let the people know what's going on. Or eventually, this internet news will soon be existent and no one will know anything. read more

Subscribed in October.. still have not seen a paper delivered. Haha what a joke. Have been on line reading old news a day late. Seems they have no reporters of local news. This is a copy of the national news printed the next day. Stay away, waist of cash. read more

So unhappy with them I purchased a groupon for the digital version Coloradoan a year ago. I never liked it because every time I tried to read something of theirs on Facebook I would have to take a poll while trying to sign in and it just ended up being a big waste of time. So this year they did the old auto-renew thing. They never sent me a notice before or after they did this. They just took the money out of my bank account and that is how I found out by looking at my bank statement I tried to call and was told there was a 2 hour wait to speak to someone. I have sent them 3 emails in 3 days and have only got auto responses. Now I want to cancel and it is very difficult to find any info on doing that unless I want to try and call them. To top that off I wanted to get my credit card info off so they can not auto renew again and no luck on that. Its not set up so you can take that back from them. I have had auto re new on other things and have always been given a notice before. I think it is a really poor way to conduct a business. read more

The Coloradoan has driven readers away with thee new policies. The physical paper isn't worth the cost and now they want you to pay for the online version. read more

Very unreliable delivery, I have missed it three times this week and no one seems to care.

The Coloradan is really northern Colorado's only source for local news. However, they have recently gone away from a free online publication to requiring a subscription to read online. I get they are hurting for money, but currently there is a MASSIVE fire near fort Collins and you can't get updated info from your local paper without paying? That's ridiculous and they should be ashamed. People are being evacuated from their homesand they only care about the bottom dollar. Thanks Coloradoan for being my local paper... read more