To those that have been fortunate to see Dr. Hall you are blessed. His staff are all extremely…read morekind, friendly and especially proficient in there job skills. Jo by far his assistant has been my angel for all her help as a technician and some one who listens. For all those complainers I suggest you go elsewhere if you do not appreciate the fractured health care system we exist in. They by far are the best. I know as I have worked medically for 50 years and everyone can start being more patient and understanding and lose your negative opinions.

Absolutely horrible experience, dont come here if you can help it! First, the receptionist is…read morecompletely rude, curt, and hardly even looked at me when I came in. She seemed really annoyed that I even came in, and I had to wait for like 10 minutes before she even looked up and asked if I had an appointment. The assistant however, was really nice and she explained everything that she was doing and made me feel comfortable. I cant say anything about the regular doctor, because there was an older doctor who was on call. O.M.G he didnt even look at the information that my optometrist had given him (I was referred), he didnt believe me when I told him what happened and my injury. Instead, he made several racist statements, and said that I was wrong in what had happened to me. DO NOT come here if you can help it. The receptionist needs to learn what professionalism means, and the on call doctor (that I had), made me feel so uncomfortable and terrible about myself. I left not even knowing if my eye injury was all better, and NEVER coming here again. The only hindsight was the assistant, she seriously needs a raise.

I've been to this clinic a few times now and tried a few of the docs. Each time the eye appointment…read morewas extremely rushed and impersonal, no matter which doctor. Barely 15 minutes to do the eye exam including photos, no hellos, asking about your day or interest in getting to know you as a patient or your eye history, just quick in and out and then "that'll be $140 please". My previous optometrist would spend 45min-1hr testing my eyes with all types of gadgets, multiple acuity, lens and distance tests, and took the time to properly review results and explain things in detail. Unfortunately I moved into Vancouver so cannot visit him anymore due to distance. This place is rapid fire and just seems to churn through patients as quick as possible. Couldn't believe how fast the eye appointment and testing took, in and out within 15 minutes... how is that enough time to properly evaluate someone??? In my opinion, it's not. After a brief "exam", I was directed over to the eyewear section where one can buy frames and lenses, at what I consider to be VERY high prices. No thank you! Felt like a totally rushed and impersonal experience, and will NOT be returning ever again. I was just a number here, herded between multiple rooms, people and testing stations, way too fast. Never going back.

West Broadway office,Saw Dr. Leung again (& very happy with him) and then Tara (very personable) &…read moreAaron. ALL so friendly while being professional. I do appreciate them all. Aaron-I want to say a Sweet young man but that doesn't tell you much. I so needed his help to pick NEW frames. I found him to be so accommodating, friendly, knowledgable as well as patient & understanding.

Obviously, having any kind of eye procedure can be scary. The whole process with Dr. Chew and his…read moreteam was perfect. From making the initial appointment, the initial testing, clear outline of what the process was and what to expect, any concerns were alleviated. In fact, Dr. Chew advised against getting the more expensive lens as it was not suitable for me. When I arrived for the surgery, the process was simple and very efficient and the actual process seemed like it was only 15 minutes. Had my right eye done, which was so blurry, I could barely see. Absolutely amazed at the result. Had the left eye done one month later, again, perfect and I was already working on the same day on my computer. Highly recommended.

Dr. Chew was immensely patient with nervousness about having to have cataract surgery, my many…read morequestions, going back and forth on which lenses to choose, until I felt comfortable about the lenses and the surgery procedure. My cataract surgery went perfectly, and now, I no longer need glasses! I highly recommend Dr. Chew and his staff.

I've been going here for well over 10 years. Dr. Pawa is the best, I trust him completely!read more

I switched Optometrists because I felt my previous one (at Metrotown) was not performing his due…read morediligence with my concerns about my eye sight. I booked an appt with Dr. Pawa and had an incredibly different experience. Dr. Pawa took the time to explain to me everything he was doing and why. He was extremely helpful, caring, and patient with me and booking consecutive appts ever since. In many ways, he saved my life. My health and situation has changed since then and I will forever be grateful. I highly recommend Dr. Pawa. In addition, he is punctual and has many years of experience.

I was referred to New West Eyes and checked their online reviews. I saw comments that the reception…read morewas rude and unwelcoming. I found the opposite. My experience at reception was welcoming, friendly and informative. I saw a few technicians for different eye tests before seeing Dr. M. Butler, who was also friendly, patient and informative. All my questions were received and answered patiently. Overall my experience at New West Eyes was a good one.

I went for an eyelids surgery referred to Dr Pollock , but he decided to re-refer me to Dr…read moreBentham!!!!???? To make it short after she did my eyelids surgery the suture was left in my right eye for about 2 weeks and even after she removed the sutures there was still one left that was removed by Dr Raj! Thanks Dr Raj, but I wish I had taken a picture but I didn't because I am not a person to find faults. Just be very very careful who you are trusting your eyes with. Thanks

Very kind and friendly staff. They really try to make things right if things don't go as planned…read more The eye doctors are really good. I have seen a few of them. Very patient and kind with children learning to do contacts. Would recommend.

Thank you for going the extra mile & finding a way to fit me in. I saw Dr Sundher today, she was…read morewonderful. She was very thorough, kind and took her time. This is the 3rd Dr. I have seen at PED. All 3 have been excellent. Again... Thank you!

My visit began after so many social media adda for free consultation ... "LASIK starting at $495.00…read moreper eye" staff nice ... office nice Assessment conversation directly went to RLE at 8880$ fo the pair ... I have near sightedness and only wanted to discuss this ... on the final financial discussion was told lasik does not fix nearsightedness .. wrong? also canada health https://recalls-rappels.canada.ca/en/alert-recall/know-risks-replacing-healthy-natural-eye-lens-intraocular-eye-lens-vision-correction I have many questions and feel I'm being oversold Hope they still pay the $2 donation for this review

Flexible Finance Option --…read more Beware you're signing up for a credit card!!! All I was told was 12months no interest. Update: finance department called me back. And I wish I could attach the recording of the call to show you how disrespectful the person was. I was just out of words and I asked him repeatedly to just listen for a second and he just continued to talk over me? How can I answer your question if you don't let me speak? We can pull out the video cameras and it will show the application was made before the contract was shown to me. He made it seem like I was stupid. But these days there's lots of lenders who make these financing options available without a credit card. There was no mention of a credit card at all when we were sitting in that office. I only found out after another eye centre said "it looks like you applied for the credit card" Honestly I'm just glad the other people who followed up were open to listen and ready to find the next step, instead of screaming at me. I came specifically here because of a recommendation from a good friend, but I will not recommend this place at all.

Dr. Warner seems nice the first time I saw him however the reception area leaves much to be…read moredesired. Quite rude and abrupt to say the least. I felt she treated me like cattle market :( He is obviously really busy and rushed off his feet but the time management should be better really. I had a procedure in hospital and he was delayed and no-one came to talk to me after in the recovery room. I am unable to make an appointment to talk to him as I have questions so have to resort in going to see my doctor and hope the report has some of the answers I am looking for. In the meantime all a waiting game. Quite sad

I've had 3 bladder surgeries. Dr Warner did the first one and it worked out the best. I recently…read morewent to him for a kidney procedure. After my procedure, he came to see me in the post-op and told me everything was clear and I didn't even need to come see him at his office. I was glad to not waste a couple of hours for an unnecessary trip. I like that he runs on time for appointments in his office. I don't like spending time in the waiting room. I have recommended Dr. Warner to many people.