We entered and there was no greeting at all. Guy who sat in the first cube when you enter looked at…read moreus as if we were going to rob the bank. I looked at him and had to ask are you going to help us or not? By the way, still no greeting from the young slickster. Does not even introduce himself, does nothing resembling customer experience at all. The manager really should can this guy. By the way there are three of them talking like it is a cafeteria so there is no reason to not greet or provide any customer experience whatsoever. Throughout the experience his facial expression is one of my brother and I inconveniencing him...All good. I will keep this review alive... Hopefully the manager is better than this...You don't need an employee like this to bring your scores (CSAT) down. Apparently, my brother went to the Chase on Route 4 which had a really pleasant staff and provided a higher level of experience and service. If I could give a zero I would...Thankfully my brother chided me to hold my tongue while we were there as I was ready to go into full "get me someone who knows how to work with customers professionally" mode. To the manager get this guy in the front cube out of your branch...Piss poor in every way possible. If I could have given a negative score I would have.

I've been a Chase customer since the 90's and my visit on this particular day is further reason to…read morebe a customer. I have been in need of a safety deposit box for a while now. I had thought I was on a list with another branch and forgot to inquire about them at this particular location. I called at 11:40AM and asked and was told "Absolutely we have ones available, what time would you like to come in?" I was told that the representative had a few appointments and whatever worked for her would be fine, I was told 1PM. That's not bad! I went in was done 20 minutes later. The representative that was supposed to help me was tied up with another client and someone else helped be, but he was equally as helpful and very friendly. Most of that 20 minutes was spent just BSing about things. Sure banks are businesses and will bend over backwards to get your money, but there's customer service and then just people that don't care. These people are very friendly and you can tell that they're genuine, not faking it to make you feel good!

I opened my first account at Glen Rock Savings Bank (whose current headquarters are at 175 Rock…read moreRoad in Glen Rock, NJ) when I was just a boy--some 60 years ago. In six decades with this bank (which has also served my parents, my siblings and their children), I've never had a problem of any sort. (And that's extremely rare in life; the consistently good service that they provide should not be taken for granted.) It's a model of what a bank should be. The people here are unfailingly kind, courteous, professional, and friendly (in a nice, small-town sort of way). They know who I am. They're smart and flexible. And can offer good advice when needed. The bank has grown a bit since I was a boy, with branches in two other towns (Hawthorne and West Orange), but it retains its appealing neighborhood feel, and its independence as a successful local business. (It has not been gobbled up by some larger bank.) I do business with various banks. But this is, by far, my favorite--very well-run. And they deal with people well. I'll always keep an account here.

Okay, this location here needs to have more protection, I noticed in the evening hours the entrance…read moredoors are very lighted and you can see everything from the outside in, since this is a bank, the windows should be tinted so the people from the outside won't see the other customers doing transactions, and for safety and security measures as well...

Hans is the manager at this branch and he was very helpful. They were about to close, but he still…read morehelped me out. Everyone here was very friendly.excellent customer service.

Been with WF since 14'. No problems. Go in and out perfectly fine, good customer service. Ignore…read morethat other 1 star review, man can barely write proper 1st grade english

Horrible experience !!!! First it all am not from New Jersey I'm visiting my family, anyway the…read moreshock to come to this town was really bad because is a really bad area. And my card was stolen so I went there to get it replace if not won't have any money with me , and the two security guards at the door didn't want to let me in , very rude! I understand there is 2 because that town is a threat to your life. So the manager came over and he said he didn't have time to help me , and have to call!!! Very rude helpless , not educated ! I feel bad for the town people who depend in their service ! Stay AWAY from this bank! And overall this town! Trash everywhere around the bank! And one more tip! Please bankers be respectful to customers and specially underfunding not everyone lives in this town so I had no money and you guys didn't even care. Bbbb

According to the web site the bank on Saddle River Road is open Saturday until 3 pm. When I arrived…read morethere at 1:15 on Saturday they were already closed. This is beyond annoying. How about actually providing accurate information on your web site. "America's most convenient bank", crap! So you know Columbia is much closer to my house. John J Amicucci

I'm loving this bank and the service they give. The customer service is amazing in my experience…read more My card was hacked and charged after they also asked for a balance on the account. Two times fa few weeks earlier. So because I have the fraud protection they called me in the middle of the night. So I'm all for this bank 24/07. Make sure you put that on your account they also have voice recognition it's easy to get some compassionate person who understands what just happened to you. Your money is important. The rep told me they do it while you are sleeping well I'm up so I'm getting every notification from the fraud. Oh they are so good the rep said they did an ATM transaction with my pin I'm amazed. Unbelievable I wish they'd get a real job.

Who designed this disaster? One ATM available in the…read morevestibule and one inside? Why???? This is a very busy branch because Chase has shuddered so many other local branch locations. Yet only ONE available ATM to use when the bank is closed. The one ATM is either broken or it doesn't dispense cash, which is the logical reason to actually use an ATM. It's extremely frustrating. Also, parking is a huge problem. They did everyone a disservice opening up in this location. Original location also had a drive through. This new layout has everyone driving around several times before landing a parking spot. The staff is yet another headache.

No one ever answers the phone!!!!!! So frustrating!!!!…read moreJust get the run around They say call back but no one answers

Very unprofessional and rude customer service…read more On a recent trip to the Fair Lawn Ave branch I needed to ask for a money order. Although I haven't done this in a couple years, I used to need a money order every month for about three years. Every month for three years (probably 30-40 visits) I went to the bank and needed a money order. I was never charged a fee. Last week the teller, who seemed to be in training, told me it would be $5 for an $80 money order. I tried to explain that I have never been charged for one before and wondered why, even if it is a new policy, it is so high? I believe WALMART issues money orders for about $2 charge, same for the US post office. Surely, Columbia Bank doesn't charge its only loyal customers such a high fee. I honestly suspected that it couldn't be correct. At this point, a "veteran" bank teller sitting at another desk behind him working on something else turned around and injected herself into our conversation. With a harsh tone she blankly said "You're wrong! We've ALWAYS had a charge for a money order!" --- I couldn't believe how she just thrust herself into the situation essentially. I said to her respectfully that I was certain I hadn't imagined years of coming to the bank every month and not being charged. She again repeated that I was wrong. At this point the bank "manager" came over. She calmly said to me that it is policy on some accounts to not charge and frequently exceptions are made to waive the fee. Now, admittedly, I was unhappy with the rude woman that had insisted I had imagined not paying. I asked her if she heard what the manager had said that it isn't ALWAYS a fee. She literally ROLLED HER EYES AT ME and scoffed. Nice. Very nice customer service. You would think a simple, "I'm sorry sir, I didn't realize that you might have been exempt from paying the fee." But no. The attitude and argumentative posture of this woman was about a half-step behind in professionalism from what I'd expect at a fast food drive thru. Why do they hire people like this and keep them around? The manager then waived my fee. I thanked the teller-in-training for helping me out and then stood there waiting for the "veteran" (rude) woman to acknowledge that a customer she had rolled her eyes in disgust a moment ago was actually correct about not having to pay the fee. She refused to look at me, but faced away at the wall (like a toddler) muttering to herself about something. I guess she took it personally that a loyal customer of 20+ years didn't have to pay $5 for a piece of paper. Nice customer service. I will not be returning to this branch. I have been noticing a serious decline at my regular branch for years. I do not wish to stay as a customer at this bank and plan to close all of my accounts and move them as soon as possible. Unbelievable that a simple trip to the bank to deposit some checks and get a money order turned into a situation that will result in losing a long-time customer. I know they struggle with overhead costs of real human tellers when so much of banking is done online now, but there is a still a real desire from many people to do banking business in-person. Columbia needs to respect these customers and hire knowledgeable professionals who understand the value of customer service. Their current dregs won't be enough.

This bank does not make it easy to do something as simple as withdraw your own money. I do not…read morerecommend.

The workers in the little cubby's are horrible. They don't show you any attention until you insist…read moreon being helped. I will not come to this chase anymore, if I can give them zero stars I would. DO NOT COME HERE IF YOU NEED HELP WITH ANYTHING. STAY AWAY

How stupid is there new cash policy... Like really whoever thought this would help their money…read morelaundering problems should be fired immediately. I went to pay my husband car note at the local chase bank with $300 cash. I was told that because my name was not on the note I could not pay the note. Most families do these things for other family members; it's what being a family is all about. Seriously if I was trying to steal from chase I would be getting money out not paying a car note. How can paying a car not of $300 be laundering issue? You pull up the account , you see that the money is due and you make a payment. I just don't get it. I shouldn't have to write out a check when I have the cash on hand, or show id to make a payment. I shouldn't have to send my husband over to pay a note when I am off and he has been working all day. Unfortunately we did not choose Chase for the car note, the dealership did, otherwise I would never step in there.

If you want a regional bank that acts like a large national bank you've picked the right place!…read more To be fair the branches where I perform transactions are good. The people are great, accommodating, and the reason we switched all our banking from Bank of America to Atlantic Stewardship Bank (Taken over by Columbia). The main office may act as if they value your business but their actions prove otherwise. Your money is as unsafe at Columbia as it is at a Bank of America. From closing a tenant account at random to helping a less than reputable leasing company continue to access funds then getting upset at the customer when their efforts get the slightest criticism rest assured Columbia will be more than happy to add to your daily stress. At the moment Columbia has me over the proverbial barrel but when the opportunity arises my business and personal accounts will find a more reputable bank.

This is the worst bank. I would really like to give it zero stars. My husband & and were long…read moretime customers of Atlantic Stewardship Bank (which we loved!) and sadly they sold to Columbia. Whenever I called ASB, Waldwick branch, I always spoke with a branch manager or someone who could help be. Now the branch manager is never there and while the staff tires t help they cannot. My most recent issue is with the online bill pay. Our mortgage payment via online bill pay was late this month and it was explained to me (unsatisfactorily) that in the conversion our payment was changed from electronic to a check mailed to a PO Box because Columbia does not have an electronic relationship with our s=mortgage servicer. The person I spoke with in Customer Service is blaming the Post Office. Bottom line, where ASB was a customer-centric bank, Columbia is not. Be aware, do not bank with them. I am moving my accounts elsewhere tomorrow!!