Refused to refund the deposit after their last-minute changes to child masking policy I am very disappointed and disgusted with CPAC. I should not have to argue with a company about returning MY money when a service is not rendered. CPAC changed its child masking policy after the deposit deadline and is now masking all children except toddlers. You can believe what you want about masking children, and private businesses are entitled to whatever discriminatory COVID policies they want. However, as a consumer, I have the right not to do business with companies that do not align with the values I feel are best for my family. I am utterly opposed to children being required to wear masks during physical activity, especially young children. CPAC touts that their staff is 100% vaccinated, and for the last year and a half, they did not mask children under ten. They were socially distanced, isolated in their classrooms, and used hand sanitizer before and after class. There were zero incidents of COVID among the children's classes to my knowledge; if there was, it was not disclosed to the parents. When I enrolled my child, this was the policy, and I was ok with it. Once they made these last-minute policy changes, I withdrew my child. When I requested a refund of my deposit, CPAC refused to refund my money. I was offered credit, which I declined because they have no clear date set to reverse these policies, and I will not be using the credit for any classes in the foreseeable future. I also refused their store credit because why would I waste my money paying a premium for an item I can order online for half the price. I was told that their policy only allows refunds for medical issues, and I expressed that this is a medical issue for me; at that point, they said they disagreed with my opinion. After phone conversations and serval emails back and forth, CPAC refused any concession or accommodation whatsoever. I have been a customer of CPAC since last fall and, I do not appreciate the hostility and condescending tone I have experienced during this disagreement. All of this, over $50, shows how much CPAC really cares about its customers. read more