Honestly Kristen was the MVP. We came in to the branch hoping for a solution but thinking it was…read morenot likely. Kristen made it happen and also was so lovely to talk to for the hour we were there while it was being sorted. This isn't our regular branch since we were driving from out of town but would HIGHLY recommend it! Thank you again, Kristen!! :)

In another review I wrote about how pleased I was with the services at Lake Michigan Credit Union…read more BUT I forgot to tell you that they pay 4% Annual Percentage Yield on the money that is in your checking account. Most institutions, if they pay anything, it's about 0.5%-1%. Sooo ... this is another reason to bank with Lake Michigan Credit Union. You will be surprised at how much you can earn from month to month. I don't regret transferring my account to Lake Michigan Credit Union.

Today I go walk up at 4:30 pm on the dot and the doors are locked. The sign and website states 9-5…read morebut is closed. Do not understand very unprofessional. I give 0 stars but have to rate it 1

Kristopher is the friendliest Chase employee. Every Friday I go in to deposit my paycheck and he…read moremakes my Fridays that much better. Love this place, very friendly staff and very professional

All Star Team This team is professional & knowledgable…read more They place the client at the 1st priority and go the extra mile to ensure clients are happy

This branch is my go to. The turnover is low, which means I don't see someone new every week. The…read moremanagement is phenomenal. Everyone is nice, helpful, and most go above and beyond to get me what I need. This branch is the reason I stick with Chase.

I had an appointment here with Manjola to discuss transferring/cashing a CD that my deceased…read moregrandmother opened in mine and her names. I brought all the documents with me and she took copies and said I would require another appointment while she researched how to process with my name change after getting married. She said she would get back to me. 2 weeks go by and I called and left a message for her. I am pretty patient at this time but how long can she need? Another few days pass and I speak to someone who says she is not in that day but she would have her contact me. That was early September and never any follow up while she has copies of my marriage license and grandmother's death certificate. From their website page for that location, Manjola is the bank manager. I have serious questions if the bank manager didn't know how to process what has to be a pretty commonplace request and also is not concerned with follow up. She had asked me if I wanted to transfer the cd and open a checking account there. No thanks. I use Bank of America and they take great care of me.

It has been a good bank for years . They closed the branch near me and now it is difficult to get…read morebanking done. There is a lot of traffic due to construction. I am thinking of switching to a different bank

Having been content with my 457 Plan Management at Mass Mutual, I was disappointed with the forced…read moretransfer of my Wayne County Plan to Prudential. They were so difficult to work with, and I was so dissatisfied with their Reps, that I insisted on making a change. I was told by someone in authority at Wayne County that I could opt out of the 457 Plan, and transfer my assets to an IRA. I chose Charles Schwab - Great Choice! Although Prudential cheated me as I left by selling my positions w/o my permission, Schwab has proved to provide the perfect choice for me, given my Investment strategies, and level of knowledge. Now, I use nothing but ETF's. In 2022, I broke even, when the S&P was down almost 20%, and the SH inverse S&P ETF was my biggest profit-maker! As I approach my 75th Birthday, I've achieved a 13X, that is, multiplied my NAV by 13 times, from its low in March of2009! Never could have done that with either of the prior 2 firms. Thank you, Mr. Schwab!

From the owner: Chuck Schwab started a stock brokerage company with a simple question: isn't there a better way?…read moreThat question led to the establishment of a new kind of investment firm - with a more contemporary approach to wealth management based on a set of core values and beliefs, not just profits and losses. These core beliefs have led to 40+ years of serving clients, innovating on their behalf, and developing brokerage products and financial services that put them - not us - first. At Schwab, we offer a wide range of wealth management services, personalized financial advising and retirement planning, and expert investment research, as well as a number of complimentary workshops covering everything from investing essentials to complex trading strategies. Brokerage Products: Not FDIC Insured - No Bank Guarantee - May Lose Value

The tellers at this branch are very helpful, knowledgeable and accommodating when it comes to…read moreappointments. Everyone is nice. They are small town friendly when it comes to customer service. The brach is convenient and clean. I make it a point to go in often just to let them know we need and appreciate them. They are always offering appropriate advice and services that meet my needs.

I have used this bank for my checking account for over 20 years and I stayed there just because…read moreit's such a pain in the butt to switch. However, this year I decided to refinance with them. Very bad move. Not only with Covid slowing it down, they clearly either do not know what they're doing, or don't have enough staff because I started this in June and Its now almost December and they have come up with more problems and may not be able to do my loan. I could have and should've been closed by now. Do not use them!!!

Do not use 53 for your banking needs. I have been treated poorly by customer service. I have not…read morebeen able to get a simple banking error resolved. The customer service rep kept me on hold for 10 minutes waiting for a supervisor. Of course, one was not available. Ended the call frustrated with no answer. I'll stick with my Credit Union!!

Don't go here if you're in any kind of hurry. No, it wasn't busy, it was a ghosttown.. I felt the…read moreteller was so bored she prolonged the transaction. I appreciate friendliness, but I don't want to be your friend. Simply thank me for my deposit and give me my receipt.. NEXT!!!

We frequented this branch when we lived nearby and always had excellent service. During my recent…read morevisit to Farmington Hills, I stopped by this branch and the service was excellent. I was in and out in just 10 minutes, super quick and efficient. The staff were friendly, professional, and made the experience smooth. Definitely a reliable spot.

This is in an industrial area, not a usual location for a chase bank. It's off 12 mile off of this…read moreshort road on country club drive. It's a bigger bank and quiet roo Stopped by here to get some legal documentation notarized. Their schedule is tight, but they told us if we arrived at 11 AM on Saturday, they would fit us in. Do you other chase by Novi was completely booked and the one in Royal Oak, of course requires both parties to be present to sign the paperwork for itto be notarized. Laurie got us in and out quickly. Deposited a check for the business while we were here as well. Avery took care of us at the window.