Wanted to express my thanks to everyone at TheKey in the Clemson/Salem SC area. When my mother…read moresuddenly took ill and needed 24/7 care temporarily ,I called them a bit frazzled and they put together a team very quickly. This was done on Thanksgiving week! Everyone they sent was so kind, friendly and attentive. There were household chores and doctors appointments (some that were not close) that they had to help with and did it all with smiles. Apart from a few scheduling issues, everything ran smoothly. Again, many thanks to them.

We have been using TheKey (San Jose) for 24 hour care since October 2022. Aside from a couple of…read morereliable caregivers, we have had poor quality of care exacerbating an already stressful situation. There does not appear to be a matching process or vetting. There has not been alignment between caregivers, staffing manager, and care manager causing confusion, multiple miscommunications, poor continuity of care and additional stress. Calendars (if we get an updated one) are never accurate and there does not appear to be accountability for who is responsible for what. My family has had almost no peace of mind during this difficult time and I have spent countless hours managing problems with both caregivers and Keys leadership multiple times a week. Two night caregivers have slept through multiple call button rings, two caregivers have no showed, one caregiver walked around the house all night keeping everyone awake. After asking the care manager all this week to verify coverage for this weekend, another no show tonight - Christmas weekend. These are only a few examples of problems that have occurred in a short period of time. Why not fire The Keys? Easier said than done. While my parents have me advocating for them, it's sad to think about other vulnerable elderly folks that need support and are being taken advantage of by what appears to be incompetent leadership and a poor for profit business model. For the amount of money Keys charges, service should be seamless. Do better. You are certainly not helping older adults live well in their own homes or improving their quality of lives. We know that stress and lack of sleep exacerbate medical problems. Sadly, The Keys has succeeded in accomplishing this.

(Note: The 2 stars are for the 3 caregivers we eventually got to work with; the agency itself would…read moreget 0 stars.) Eight months ago I needed caregivers for my dad, who has dementia. Golden Age (GAC) was one of the agencies I called. After discussing our needs, I determined that the price for the amount of hours we'd need was going to be beyond our budget. I moved on to researching other resources. A few days later, a GAC rep contacted me and I explained that we were no longer interested. She offered a reduced price that was in our budget, and I decided to give them a try. A few days later, someone contacted me to tell me about the two caregivers that were scheduled to begin the following week. They sounded great, and we were all set . . . until the night before the first caregiver was supposed to begin when I got a call from GAC telling me that *both* of the scheduled caregivers were now unavailable. The GAC rep said she was already trying to find replacements. It was disappointing and frustrating to have to scramble for coverage for the 4 days that my dad wouldn't have a caregiver even though we'd had a start date locked down a week ago, but I chalked it up to "things happen." A couple of days later GAC's founder texted me to tell me he'd investigated the "total mishap" and apologize for "starting off on a hiccup." He told me about his background starting the company (he'd had a hard time finding quality, reliable caregivers for his grandmother) and how he "still personally [stays] involved because [he wants] to see things are done right" and that he would "personally be involved with the care of [my] dad on coordinating caregivers with [the] staffing team." He offered me a discount for the first month, said he was going to have GAC's case manager call me so that she could be my main point of contact, and said he'd spoken to the two reps and the case manager to "re-align better communication etc. for future placements." Later that day I got a call and texts from the case manager, who told me she'd "be watching things like a hawk. Be sure your dad is well taken care of." I felt reassured that that first "mishap" was just that. The 2 new caregivers started a few days later (and a third rotated in a couple of weeks later), and they were great. However, within less than a month, 1 of them "resigned" after her shift one night with no notice, and GAC didn't tell us until the day after, only because I called them when my dad told me the caregiver hadn't shown up and I couldn't get in touch with her. Less than a week later, the other caregiver didn't show up for her shift and I called GAC to report this and was told that she too had "quit" and that "we don't know what happened to these girls really," but that I had already been told that we wouldn't have a replacement until 3 days later. (Nobody had told me anything.) I texted GAC's founder about this since he'd been so outspoken and intentional about letting me know he'd be on top of things and seemed so committed to making sure things went well. I never heard from him. I told the GAC rep not to bother getting a replacement and that we were done working with them. The rep kept insisting on trying to have another rep call me and trying to schedule someone else. I just wanted them to leave us alone. The experience was awful, GAC had again forced me to scramble to find care for my dad on short notice and left us with no caregivers--so I was done with GAC. Since then (8 months ago), a GAC rep has called or texted me at least once every 2-3 months to ask me if I'm still looking for caregivers. It's always clear that they have no documentation of my case, and I always tell them I'll never work with GAC again nor refer GAC to others and to please remove me from their contact list. Each time, they tell me they will. Two weeks ago I got another text, and asked them to remove me from their list. I was told that I would be put on their do-not-call list. Nope! I just got off of yet another prospecting call from them. So, along with the unreliable, dishonest service and terrible communication, they're relentless telemarketers who can't be bothered to remember former customers' poor experiences or respect requests to not contact them again.

I needed 2 days of help when i went in for hip replacement. The person Eunice that Golden Age…read moreCompanions set me up with came with a smile and all the qualities of a great caregiver. Meds in a timely manner which was my highest concern. Was low key, had my meals prepared and made my 1st 2 days very accommodating in my own home. Peace of mind fir my family and me also. Thank you GAC . Until next time

Patronizing clients. I was asked to accommodate care giver schedule. When a caregiver was a no show…read moreno call it took two days to get an answer from them.

This company lives up to their name. Rosabelle comes to our home with a smile and willingness to…read morecare for my husband who suffered a stroke. She provides professional care with compassion and we are always happy to see her.

Mentor to me obtaining my med tec licenses. Then my health caused me issues and currently she is my…read morehome health caregiver. I love how caring & understanding she is. She's knowledgeable to help me with dementia and a tramatic brain injury caused by a gun shot to my head. Im so blessed to have her! Leandra, thank you and God bless u for all u do!

I would like to highly recommend Lee's Home Care as the most dependable, professional, and…read morecourteous service I have encountered in the Valley. Lee is flexible with her hours, and strives to be available if at all possible, even on short notice on occasion.

I contacted Denisa after reading the reviews. I was glad I called. She demonstrated great concern,…read morecommunication, and patience in helping us relocate my father in law and placing him into a caring home. Many thanks for your guidance and direction.

We were referred to Denisa by the hospital where our aunt was about to be discharged and we are…read moreforever grateful! Denisa went to assess the situation just a couple hours after we contacted her, and then met with us to tour a number of places. Living out of state, it was a relief to us to find someone who knew the quality of the local care facilities and who had immediate availability. She helped us think through the various options to find the best fit for our aunt, and then continued to help us every step of the way until our aunt was safely moved. She even checked back with us several times to make sure our aunt was doing well. We truly consider Denisa a guardian angel sent to us!

The in home care givers are amazing very kind, skilled and caring. They really make me feel…read morecomfortable leaving my elderly parent in their care. My parent loves the help and the staff is very experienced. If you are looking for a company to care for your loved ones in the comfort of their own home look no further than Odella.

I started Sage for my 90 year old Mom...they dropped the ball on so many occasions that I changed…read morehospice companies and the difference is night and day. DO NOT USE THIS COMPANY!! I was supposed to get a call from the director..that never happened...we were denied a hoyer lift when my dear Mom could not move...I was told it was ann expense they did not want...I also asked about supplies for her incontinence and was told that "we" ordered too much and it was getting expensive...under hospice rules, we are allowed all the supplies that we need. We were told that we needed to change nursed half way through her treatment, with no explanation. I had to call the on-call nurse twice and got no answer...I did notice that they have a lot of turnover...I had an excellent appointment with two of the on-call nurses and they went about and beyond...Calan and Dana were great..the others, not so much! You will find better care than this company that only worries about their profit...their employees have been told (and they told us) that the profit was the biggest concern to the owner.

I'm a seriously ill patient with severe, progressive, intractable pain due to advanced chronic…read morepancreatitis and related complications. I reached out to Sage Hospice, Primary & Palliative Care hoping to receive the comfort-focused, home-based support they publicly claim to provide. Instead, I was met with deceit, slander from the medical director, and a cruel emotional bait-and-switch -- not once, but twice. My first interaction with the Sage location in Tucson involved a care specialist who seemed to express genuine compassion. When I explained that I live in Sells, AZ -- a rural tribal area -- he assured me we could work around the geographic issue if I had a Tucson address for appointments. I provided one, a relative's address, and he acted as though I was a good candidate for palliative care. But behind the scenes, their medical director -- who had never evaluated me, never spoken to me, and had not even reviewed my case thoroughly -- labeled me a "drug seeker," claimed I was "seeking for high doses of opiates," and refused to provide care. This reckless accusation came without a single clinical conversation. I have extensive medical documentation confirming the severity of my condition. I was seeking palliative care, not addiction services. Furthermore, I have NO history of addiction, it does NOT run in my family, and I've never abused pain meds. I was and am seeking RELIEF for my uncontrolled severe pain, pain that has utterly debilitated me and destroyed my life. But instead of Sage helping me, I was cast aside and stigmatized. That alone would have been enough to earn this review. But then, several weeks later, Sage reached out to me again, asking if I still wanted services. Desperate for help, I said yes -- because I'm suffering every day with no relief and no one else will help me. They gave me hope again. Only to betray me again. After this second round of false hope, I was finally told the truth: Sage "refers out" for pain management -- meaning they don't actually offer palliative care at all. For crying out loud, the verb "palliate" means TO RELIEVE!! Pain management is the cornerstone of palliative care. I used to be a hospice nurse in the past, so I am very well-versed on palliative care, both end-of-life palliative care (hospice) and palliative care for a serious, life-altering disease (which is what I need badly). To claim to offer palliative care but refuse to actually treat pain is misleading at best and fraud at worst. Refer out to WHERE? In southern Arizona, pain clinics are almost exclusively interventional-only, which means they reject patients with complex, high-level chronic pain unless they agree to invasive procedures or stop taking all pain medication. I am far too sick to endure their hoops and unethical demands. What Sage is really saying is: "You're on your own." Sage Hospice, Primary & Palliative Care falsely advertises compassionate care and symptom relief, but they do not treat severe chronic pain and they will stigmatize you behind your back. They will waste your time, raise your hopes, and disappear when you need them most. If you're suffering and seeking real palliative support, avoid this company. Their actions left me more isolated, demoralized, and abandoned than ever -- and I am still in excruciating pain.

I have to tell you how disappointed I am with this company. Stephanie came to our home yesterday…read morewith all the right words of what the company could do for the assistance we needed for our 91 year old father who lives with us. They were given the specific days and times we were looking for and we were told it wasn't a problem. We called her back within an hour and told her we would like to proceed. Today we were informed that they had scheduling problems and they could not meet our needs. They didn't even offer other days or times as an option until we asked. Even at that they weren't sure they could help out. She wasted our time even coming & we could have been talking to companies that can help.

The Staff employed by Care From The Heart have simple Nursing degrees at Best. They are NOT Trained…read moreor even Required to be educated for working with individuals going through Alzheimers, and are thus basically Incompetent when it comes to treating patients/clients appropriately. Care From The Heart was hired to assist my Mother, Whom was afflicted by Alzheimers, with simple things she used to do as part of a Daily routine, but due to the illness became struggles of mental acceptance. [bathing, changing into clean clothes, tidying up around her house, fixing adequately nutritious meals, etc.] Most staff sent out to care for my Mother were Patronizing and Placating when interacting with her. And whenst my Mother would have a symptomatic mood swing, would become Personally offended and leave their shift early, sometimes not returning. My Mother is Gentle, but Strong-Willed. Non-violent, but Verbal. The only times she got into a mood swing were when the Care From The Heart staff grew unprofessionally frustrated, and Impatiently tried to FORCE her to do things she was not Ready to do. The Activity sheets, kept in a Binder, for the Family and their Boss to review, were Frequently scribed with unvarying, Routine entries, when they were not Simplistic and akin to Milking-the-Time-clock.