If you have business to do close to the airport, the convenience of this Marriott hotel cannot be…read morebeat. The people at the check-in desk are old-school, polite, and courteous. The gentleman that checked me in even walked me over to the elevator bank, pushed the button for me, and scanned my card to get me to my floor, not that any of it was necessary. It was just a nice white glove touch. The restaurant here is not fancy or elaborate but again the service is outstanding and the food is good. There is a full menu and an area says menu with specials on it. We were more than well taken care of, and I would stay here again

How far is OK it's clean. Looks pretty small. I don't like the fact that you have to go through…read morecustoms and Ruston to find your connecting flight.

For a 3 star hotel, this hotel is fabulous. Free shuttle to and from the airport, great breakfast,…read morewifi in rooms, large updated room, comfortable clean bedding, large tv and friendly staff. My stay was just overnight but I enjoyed my stay. I got a great deal on Priceline. Seeing my name on the television was an awesome welcome!

It's unfortunate that this hotel is run by a bunch of clowns and ruined my vacation…read more Room that was given to me had a very pungent and disgusting odor and when I complained, the front desk person said that they "didn't smell it" and there was nothing they could do because there were no more rooms. Even a little Febreeze would have helped. Great that the front desk person will argue with a guest about the cleanliness of a room when the guest is clearly distraught and annoyed at 2am. I was told no manager was available to help me and that I had to suck it up, so I went to a different hotel at 3am just to get a room to sleep because I was not able to deal with the odor. Completely unacceptable room to have passed housekeeping. I ended up being out of pocket for the second room. The manager then called the other hotel and gave out confidential details about my reservation that I did not consent to. Also completely unacceptable. When I came back in the morning, I was given a new room and the manager on duty at the time said he would investigate and get back to me. Now that I checked out three days later, I'm still waiting for that a manager to get back to me. Again, complete incompetence for a manager to not be able to resolve a customer complaint. Last, for the duration of my stay, I did not get any housekeeping despite asking for it and I had to run to the front desk multiple times to get towels and toiletries. A hotel should sell a room that doesn't stink, give towels, and resolve customer complaints in a reasonable time frame. Three things that this hotel failed to do. The manager I spoke to at checkout was also useless and continued to make excuses for violating confidentiality and made no attempt to rectify the fact that the first days of my vacation were ruined because of their incompetence, and that I had to go back and forth to the front desk at 2am to get toiletries and towels because they couldn't even do basic housekeeping. A completely incompetent team at a hotel that I will never stay at again. I hope you don't either. Manager had no discernable contrition over his team being completely useless.

Great customer service Clean hotel rooms…read moreI always try to stay there when I visit Montreal

Hotel is clean. Staff is friendly, professional and helpful…read more Beds and pillows are very comfortable. The restaurant is delicious (we had burger and breakfast). The server that we had was very accommodating. It was time for lunch but we were not ready for lunch and asked for breakfast. She said: "no problem" and at night we came 2 min before the restaurant was closing and they still made burger and fries to go. Service is excess well. Absolutely recommend.

It's right next to the airport so definitely convenient. My biggest gripe is you can hear…read moreeverything. Even people talking at normal volume in the hallway, and planes flying over! My other gripe is that at the coffee station in my room I noticed only one pod and it was decaffeinated?! I quickly went into the hall to flag my cleaning person that had a cart of replenishments. I asked if she could give me some regular pods for my stay, she explained she did not have any-that I needed to ask front desk. WHAT? Why are they not putting regular coffee just the decaf in the room? I had a 0430 morning wake up and everyone staying likely is traveling-we need caffeine-never experienced this with BonVoy before. Wild.

The hotel is very close to Montreal airport. I had a large room with a comfortable bed and pillows…read more The structure of this building is a circle which, I thought was pretty cool. I would stay there again for sure.

Overall, we had a nice stay here. It's very close to the airport with a regular shuttle. Check in…read morewas smooth and the cookies were always hot. The room was spacious and clean. The lobby space and bar are nice as are the gym and indoor pool. Overall, we enjoyed our one-night stay.

Had an overnight layover so I booked a pretty expensive stay at this hotel. Reasons for choosing…read morethis were due to 1) free airport shuttle (arrives every half hour, on the hour), and 2) free breakfast due to Hilton status. I checked in online and selected room #158 in the app. Upon checking in at the front desk so that I could drop off my very heavy bags, I was given keys to a different room due to my original room having been assigned to someone else. The digital key in my app still had #158 listed, however, so that would've been pretty awkward if I'd walked in on someone and quite annoying after a 14 hour flight. Breakfast the next day started at 6:30am, and since I wanted to catch the 7am shuttle to the airport, I stopped by the front desk to see if they could retrieve and hold my luggage while I ate since I didn't want to miss the shuttle. The agent said he was off soon, so wouldn't be able to accommodate my request. By the time I got back from breakfast, the agent was still there, and called my luggage for me. I gave him my key and I guess he was too busy doing his end of shift duties that he didn't bother printing me out my invoice. At the airport I noticed they charged me for breakfast when it was supposed to be complimentary. I called the hotel and they said they fixed it. When I looked at the new invoice, it shows they only separated the breakfast fee from the gratuity I had added to the bill. I was still charged for breakfast. Now I have to call them AGAIN to get this fixed. Breakfast was more than adequate, however, and the ladies were lovely, as were the bartenders in the hotel restaurant, Restaurant Le Sémaphore. The room was clean, but small. For a one night stay that comprised of 2 drinks and an app at their bar, plus buffet breakfast the next morning, my total came to almost $400 CAD. Not worth it at all as the hallway in the wing I stayed in looked old and service was a chore upon check out. Also found it ridiculous that they're charging for hotel room slippers at the market when the room itself cost almost $300CAD.

This Residence Inn did not disappoint! It's a mirror image of all the ones we visited. Spacious…read moreroom with all the usual amenities. Comfortable. Clean. A short Uber ride to all Montreal attractions. Free breakfast and parking. Good choice!

My wife stayed at this Residence Inn which is right off the freeway…read more Their room was clean and spacious. We had our service dogs with us, and they were able to accomodate. We enjoy the Residence Inn brand hotels with the refrigerator, kitchen and cooktop so we can buy groceries, cases of water, snacks and save a little money on the trip. The hotel seemed to be in a good location, we had a car so it seemed easy to get around and explore Montreal and the surrounding area. We didn't use the housekeeping service but when we asked the staff for extra towels or toilet paper they were accomodating. They have a big parking lot. When we were there it was snowing heavy, but we were able to clean our cars off okay. I did try out their fitness center in the basement floor which was well stocked.

Ok Hotel. Poor management. Had our cars towed and are now being ignored by the manager…read more I booked 2 rooms for one night through ParkSleepFly solely because of the perk of being able to leave our vehicles parked at the hotel for the duration of our trip to BC and skip the airport parking. After making the reservation I called the front desk to ask about the parking situation and was told that there was a gated lot that we would be allowed to park in. When we arrived we were told to park in the alley behind the building. When i asked about the gated lot my question was ignored and I was rudely told "we don't have a theft problem" before she pulled out 2 wheel locks from behind the counter. We parked behind the building next to a long line of other vehicles that were there from the hotel and went on our trip. We did not hear from the hotel for the rest of the trip. When we returned we found the entire row of cars gone, ours included. No call from the hotel to let us know what had happened. The very nice front desk person told us that the spots we had been told to park in were not explicitly owned by the hotel and they were in a parking dispute with the neighbor who had had all of the vehicles towed. They put us on the hotel shuttle to where they said the vehicles were, which was a random side street, only to find our vehicles weren't there. After another 40 minutes we were told they had found one car, but had no record of the other. Luckily it was parked on the same street as the first, both with $200 tickets. The front desk employee told us that they would pay the tickets and to reach out to the manager for any other concerns, but kept going to the back, presumably to speak to the manager who would not come out to speak to us directly. When I did reach out to the manager, Jean, asking for confirmation that both tickets had been payed and for a refund for the cost of our stay, I received one email stating that they would be paying one of the tickets. When asked for confirmation that they had been payed, about the refund, or about the second ticket we were ignored, as were our multiple follow up emails. I don't usually write reviews, but this has been one of the most unpleasant travel experiences of my life.

Another hotel where management is neglecting to take care of the facilities. Broken coffee machine…read morein the lobby, broken weight machine in the fitness room and a broken elevator. And poor service/attitude by the male front desk attendant with the long rat tail haircut when coffee was requested.

I had to conduct a training session with a handful of writing colleagues in Montreal after Labour…read moreDay. I decided to drive over to Montreal during that long weekend and make it a mini getaway for me. Before I checked in to my hotel closer to the office where I'd be working from, I stayed at this Courtyard in Baie-d'Urfe. This hotel is a hidden gem. I loved it there. I like when my room has a mini fridge and microwave. It means that I can chill my drinks and bring food that I can heat up whenever I get the munchies. It simply feels like being home, but I am definitely away from it. The most amazing part of the room is the fact that it has every single USB connector that you can possibly think off! Micro USB? Lightning cable? 30-pin cable for your old iPod? Old Nokia phone? DSLR cable? Yes, everything! I always come equipped with every USB cable under the sun, as I am a gadget girl. I didn't pull out any of them. This room had everything that I needed. The bed was comfortable and cozy. The bathroom was bright and modern. I didn't have any issues with water pressure. The TV worked nicely. The only issue that I had was a guest above me who ended up pounding on what sounded like either the wooden headboard or slamming cabinets. I received a phone call fairly early on Saturday morning. It was definitely a woman's voice from the front desk. She was talking to another colleague and thought that I was making all that noise. Her colleague basically corrected her by saying that the guest above my room was having a "violent migraine" and that all was okay. Anyway, I called the front desk to talk about this passive phone call and to indicate that I actually woke up from my sleep to this banging. She apologized,which was nice. I wasn't angry. I just didn't like the message left that wasn't really for me. Staff are extremely friendly here. I was greeted quickly and the woman was simply happy to work at this hotel. I liked her attitude. When I am in the Montreal area, I'd definitely come back here. If you do not need to be in the heart of downtown Montreal and have a car to get you places, this hotel is your perfect escape. (21)

This Courtyard was a new but standard hotel in a mixed industrial/rural area west of Montreal,…read morewhich meant there was really no walking around the neighborhood to check things out. But sometimes a hotel is just an island to rest your bones, which can be fine for a short trip. I did notice a nice, paved trail walkway adjacent to the hotel that crossed over the highway; and then appeared to connect to other trails in some limited parkland. But it was wintertime with a cold rain falling, and I was working during the daylight hours, so maybe next time. My room itself was clean and spacious, with nice styling. No complaints at all in that area. The bed was comfy and I slept well here, except for the night of the election (I was thankful for polite Canadians the following day). Certainly not the hotel's fault. The weak points were the amenities in the lobby. The "restaurant" was really just a bar area where you could order some food. Seating was odd: either low modular tables inside little TV-nooks, or centralized communal desk/tables. The beer list was terrible - American macro beers, plus Molson and Sol. As for the mini-store next to the front desk - Not a great selection of food beyond snack bags, candy, soda (and the same beers above). Thankfully the breakfast here was respectable - a big oatmeal plate w fruit & nuts (my usual choice), or several types of egg combos; plus good coffee and some a la carte items. Service was also much better in the morning. Wi-fi was free, which was nice (even though "included in the price" is a more accurate term) Fitness room - all brand new equipment, but it was weak on options - one bike; one elliptical machine and a few hand weights. At least they had a small pool. An extra half-point for that, though i never got the chance to use it with the long days. Despite some of the issues, I'm tempted to award 4 stars for the friendly staff and new hotel condition. But I see the previous, solo reviewer rated this as was one of the best hotels ever conceived on the planet, so I'll keep it real.

Last minute check in due to a airline issue. This location is 15 minutes from the airport. Was…read morehalf the price of the airport $500 marriott. Clean room, standard Hampton Inn. Front desk clerk was upbeat, friendly. Lots of restaurants delivered food at 9 pm. Breakfast was below average. No fruit, limited bread choices.

I want to commend the helpful and friendly staff here. We had some confusion booking our hotel for…read moreour trip to Montreal. We didn't have a car, and this hotel is miles away from where the action is. We asked about transferring to a hotel downtown, and they were super understanding of our situation and did all they could to help, including authorizing a partial refund. The hotel was very nice, but there is no convenient transportation nearby.