Was very happy with our stay at this London hotel. Yes, the rooms were very small, not much room to walk around, especially with two suitcases laying open. However, despite the tight quarters there were many positives to this place:
1. Price, yes the rooms are small, but the price was so reasonable for its prime location. It was definitely the best price value I could find for still what is a very nice hotel.
2. Location: virtually right on top of Kensington Gardens, and just a very short walk away from two different tube stations one on the central line and one on the circle/district lines. Very convenient for sightseeing all over London.
3. Very friendly staff, I do agree that they didn't have the information ready as I have see in other American hotels, however, they were willing to look stuff up or help as best as they could if asked. We also had a problem with our AC one morning and the lady at the front desk came up to check it, and did what she could, offered to have us switch rooms if we wanted, but luckily we didn't need to in the end.
4. Free continental breakfast and AC (we did have the problem one morning as mentioned which was frustrating, but was fixed quickly with no ore problems).
The loss of star comes from our trouble with the wifi. We were on the 5th floor, and each floor had their own wifi to connect to. Not once were we able to connect in our room. We mentioned it to staff and they said they'd told upper management for a while and nothing has been done. We were able to go down to the breakfast room or the front lobby area and get wifi when needed, but that was definitely a bit inconvenient.
Still overall good. Know going in that the rooms are very small, so with small children it may not be a good choice, but for the price and the location, and not really spending all that much time in our room as we wanted to get out and explore London, it worked really great for us. read more