Do not trust the reviews at Google They're mostly staffs or…read morepaid workers who leaves a good reviews If only the e elderly who directly get their services themselves can leave a comment since they're not technologically literate.. They promise you all these words at the hospital and does not keep them Justin is nowhere to be found ones they successfully enroll you into the system They do not check on the elderly nor have any regard when discussing of scheduling Most times caregivers are left wondering with no clue when shifts are canceled week advanced only to return back from work to find out the shift was canceled The office never answers their phone nor is professional Kiersten is very rude this new manager does not speak to elderly with respect and elderly who does not have their children check on them regularly are taken advantage of nor do they consider Lu their voice or feedback but tries to conceal and cover which is far from Christian like since they call themselves a Christian company Tammi is very available and does whatever she wants when scheduling caregivers or elderly request on their schedule It's horrible experience and management in Racine Wisconsin home instead I will NOT recommend this place to anyone neither your love ones elderly or anyone applying for this place specifically this location.

I had taken care of my grandmother near the end of her life, and although it was challenging at…read moretimes, it was also very rewarding. When I quit my job as a Medical Assistant I wasn't really certain what I wanted to do. When I saw an ad in the Journal Times for Home Instead Senior Care it struck a chord with me. I went on the Home Instead website to learn more about it. It seemed like a job that I could be happy doing. Caring for seniors in their homes is definitely different from anything I've done before, but I truly enjoy it. I know that every day I'm with them I make a difference in their lives. I treat them like I would treat a family member: with patience, kindness, and dignity. The most rewarding part of care giving is when they say, "Thank you for all that you've done today". And I can honestly tell them, "It's my pleasure." I feel that my service is valued both by the Home Instead office staff and by the clients themselves. I do think that for the high level of responsibility we have for keeping our clients safe and well cared for, the pay should be higher. Thank you for the opportunity to provide this information. Sincerely, Malisa (Lisa) V

Similar experience to Janet M. In your ads on TV, please add…read more"if we show up"...ads are making me nauseous. Look elsewhere. I was promised 24/7 care for wife that has dementia after hospitalization. I was lucky if the caregivers showed up 50% of the time. I finally had to drop them and find other services. They will promise you the world, but can not deliver. People in office are very nice...but hands are tied. One person they sent had one job, stay by my wife's side so she did not take off bandage...could not handle that, left room to take a break, luckily nursing home staff stopped, saw that my wife had removed bandages and ambulance had to be called. I have more...but you get the idea.

Without question the worst service we have ever had. They would show up a third the time. Most of…read morethe time with little to no warning. I am under the impression that the Racine office has been closed and all the office staff has been terminated. I wasn't shocked to hear that. Just wanted others to know this in that they were responsible to help care for my 96 year old mother and failed to do so.

After interviewing several caregiver agencies for my husband after a lengthy hospital/rehab stay,…read morewe finally found Assisting Hands. The staff was very proactive in finding the right caregiver to meet our needs and we were very pleased to have been assigned a caregiver who was compassionate, kind, and did a wonderful job managing my husband's changing needs over the past 18 months. The scheduling staff was very thorough and responsive to emails and calls. Home visits were scheduled periodically to check in on the dynamics between my husband and our caregiver. We recently terminated services only because my husband has progressed to the point that he no longer requires a daytime caregiver, but Assisting Hands was there for us in a time of great need and we were most appreciative for the great service!

My gran has been here for the past couple of years. She has a small room that is adequate. It…read morehouses her bed, couch, a couple of chairs, a lamp stand, and a tv stand. There is one closet and one pantry closet. A full bathroom with hand rails, and buttons all over in case she needs help. The staff come in the morning to give her meds, help her dress, and remind her of meal times, which is 3 times a day. There is a church on the first floor with enough seats to house the entire community. The home itself is on a lovely plot of land, and is well groomed, with religious statues. There are activities throughout the day, like bowling, dancing, painting, and whatever else the residents like to do to keep busy. It is one of the more affordable senior homes, and overall she seems happy. I just wish she was closer to me so I could visit more than once a year.

Fantastic place to live. Other seniors to share with. Excellent staff the genuinely care.read more