I don't usually review hotels but I just have to shout out the professionalism and kindness of the…read morefront desk staff. I stayed here two nights on a work trip on the second floor. The first night, my upstairs neighbor was stomping, pounding, dancing, walking loudly, exercising or something of the type well past dark, until 1 a.m. or so. I normally don't have trouble sleeping in hotels, but when the walls are literally shaking there's only so much that the fan and a white noise app can do. The second night, I heard the same ruckus start up by about 9:30 p.m. as I was checking emails and preparing for the next day. Having not gotten my full night of sleep the day before, I was immediately filled with dread that I was in for another long night. I went downstairs to speak to the employee at the front desk (I'm sorry I didn't jot down her name) and explained the situation, asking if I could move rooms or we could find another solution. She very kindly offered to go speak to the resident(s) of the room above me and said if the noise continued after that, she could move me to a room on the 4th floor--just call down to the front and she could bring up the key. I have no idea what she said to my upstairs neighbor, but it absolutely worked. The noise died down, and I got a great night of sleep. Everything else about this hotel was great--super clean, great amenities and a modern, streamlined interior. Would stay here again (but maybe only on the top floor).

Good experiences: - staff is very friendly…read more- food provided is good - rooms are clean Bad experiences: - locked out of my room for 1 hour night of check in because the key sensor to my door had no batteries - no maintenance staff accessible at night for things like clogged drains - loud air conditioner inside the room every day - housekeeping tried to barge into my room the day of checkout MORE THAN AN HOUR EARLY!! I was told checkout is 12pm. Tell me why housekeeping is trying to get into my room at 10:50am?!?! Front desk told me housekeeping should already know checkout isn't until 12 too... - I was not comped or offered anything for all or any of these issues.

I recently stayed at this Westin when a missed connection landed me in Detroit for the evening…read more Let me first say that this is a beautiful hotel. High ceilings in the lobby and just has an overall chic feel. I arrived and they quickly found me a room, which I was so grateful after a long day of travel delays. My room was spacious with a large window to further provide a very open feel. The room at first glance was lovely but upon further inspection there were some dubious stains on surfaces (the desk, the bathroom counter, the floor). I tried cleaning the one off the desk and bathroom counter with the disinfectant wipes I had but no dice--they were definitely stains (rusty red ones at that). I also was never able to access the wifi while I was here (they never got the room attached to my name for access), which was frustrating as, of course, I had some appointments to shuffle with the change in flight schedule. The room was also noisy and I could easily hear my neighbors talking (and it's not like they were shouting) in the room with the adjoining door. Thankfully, they quieted down not long after I went to bed but could be annoying if someone has a much different schedule and is talking early or late. That said, the bed was comfy and I was able to sleep well. For solo traveling girlies--many of their rooms are adjoining and have the second interior door. If you (like me) don't prefer this, you may want to mention. I'm not sure if there's any other available but I didn't mention and got a room with an adjoining door. Overall a bit of a mixed bag for me.

Westin is a Hilton brand. Its one of the higher end brands of Hilton, or thats what they want you…read moreto believe. Please dont be a swayed by the fancy lobby with all the bright lights and decor. All that glitters ain't gold. Please believe that. My family were in town for a very special event. Stayed a few days. The rooms were rather small. The rooms had a mini fridge a mini keurig that didn't work. Since I dont use K cups it didnt bother me, but no microwave? The double bed rooms were a joke. Thats like smaller than a full size bed. Its definitely not meant for 2 people to share. .regular room was a decent size. Bathrooms are showers only and I dont recommend walking barefoot. The walls are thin so you can hear whatever is happening is the hall. Housekeeping? What Housekeeping? Is a joke . They never came, even we requested. No buffets or free breakfast here. Instead they have a restaurant here. Reading the reviews and seeing the prices, going out elsewhere is a better options. An extended stay hotel like Homesuites is a better option. They purposely closed the indoor pool from Thursday-Saturday. With no logical explanation. Very disappointed with another Hilton brand. AVOID!

Nice hotel right off the freeway, rooms are comfortable. The staff is very friendly. This hotel is…read morein the suburb: Southfield, there are a lot of restaurants around the hotel so you don't need to travel far. When I come back home to visit this is a good location to stay. They do have a kitchen that service breakfast and lunch. What I also like is that the courtyard is really nice, either sitting out from your room it's just a nice spot to chill.

I spend over 50 nights plus in hotels every year. This Marriott was the worst hotel I have EVER…read moreBEEN IN!!! I checked out after one night. My room smelled of mold and mildew. There were stains on the walls, carpet, the patio door & screen were broken. The in room refrigerator was not working and dirty. It was obvious that the room and bathroom had not been cleaned in between customers.

I simply cannot believe this brand operates this way! I had 3 rooms reserved by an staff member…read morewho added my name on the room since I was traveling into town for a funeral. When I went to checkin around 10 pm with my elder mom, and 3 kids, the desk clerk, Ava, stated that my staff member needed to physically be there with me. I explained that she asked about the process and followed the instructions given and was told she did not have to be present, but Ava continued stating the same. I asked how was I supposed to know of the change, she lied and said she called the # on file. When I asked for the #, she gave me MY number (not the staff member) and lied and said she left a voicemail. I explained how I'd been answering all calls (hence funeral arrangements) and did not receive a missed call or voicemail. I even asked if I could book for one night at the AAA rate which I was aware was available. She lied again and stated that I'd have to do that online, she couldn't do it...although she initally told me she was a supervisor. She also said the person who let the staff member add my name had been reprimanded. The hotel manager did call and apologize the following day (after I had to figure out how to sleep my family in a different hotel), stating that Ava should NOT have refused the rooms, that she SHOULD have honored my name on the room, and the staff member had indeed NOT been reprimanded (another lie). This apology was too little too late as I had to scramble to figure out rebooking of 3 rooms for 9 people at the last minute. I will NEVER give Hilton Garden another opportunity to treat me this way. I explained I was in town for a funeral, we followed every direction given, they did NOT keep their word, and Ava did not lift ONE FINGER to help me, make one phone call, try ANY accomodation....NOTHING. Simply unbelieveable!

The front desk personnel are unprofessional My lifetime…read morediamond membership was not honored I was talked down to. I did not respond back. There was no reason for me to do that. I'm writing a review instead.. It seems the management or the owner of this hotel is obsessed with cameras. There are cameras everywhere at every part of this hotel so you constantly feel watched. . The walls even the elevators are dilapidated as in falling apart It does not say that they are under construction on their website, but they are charging a full rate . The star reviews should not be more than 1. It is a very bad choice if you are coming to this hotel. The room that I was given smelt like thick dust that you could never get rid of . The first room that I've gotten full of cigarette smoking smell, and my room that I was given up to some other customer because I came late and I already had my room. So they gave me some room they had left. The breakfast is terrible. The service at the front desk is indifferent . I do not suggest you select this property. If you really wanna have a good experience this is the worst Hilton Garden Inn in my 25 years of being a lifetime member that I've ever stayed in.

Wow, I am happy we stayed here for visiting Detroit zoo. Only 15 minutes away from zoo in safe…read moreneighborhood. It is behind Walmart and strip mall for each access for last minute shopping. Our 2 queen 1 king 2 bath was on 3rd floor but snaked all the way around towards the back to the front in a large unconnected square shape. It was hard to move luggage to room but nice new furniture and wallpaper. Newspaper everyday was nice touch. Evening reception had nice soup, salad, cheese platter, cookies, snacks and beer/wine offerings. Breakfast is as expected with taco fixing bar. Room was cleaned daily. Also washer and dryer on 3rd floor which was nice. Only $1.25 for wash and dryer which front desk can get you quarters.

Friendly Staff. Good breakfast. Pleasant stay. The internet and TV could be better, but it was a…read morenice stay here...

I was there last week for my 50 year class reunion. Iva was the front desk lady and was very…read morewelcoming. We got there well before check in time but she got us checked right into a nice room. We went to the restaurant which was just opening for lunch. Only one guy was working, Dave. He took our order after a short wait and actually prepared our meal because he said his cook was late. We saw him working and doing everything during our stay. He was nice. Nicola the bartender was awesome as was Angelica at the front desk. The banquet room we had our first reunion event in on Friday night was freezing and on Saturday night at our banquet the room was hot. But overall things were ok. My main complaint is we were overcharged for our room for the two nights of the reunion. We were supposed to get a group rate but we were overcharged by $40 each night. Angelica was the only person who made an effort to fix that. I've left two messages with the property assistant manager, Greg, but have gotten no response. So we ended up paying $80 more than we should have.

Where do I start? I…read moregot in at about 3 a.m. from a long road trip. I'm tired. Exhausted to be honest. I check in with the unfriendly man working graveyard. He had no personality. I think Hospitality when I think of hotels and absolutely not, he was not a representation of hospitality at all. I was too tired to engage with him anyway. He couldn't give me a discount because I came after 12 midnight. And he said he was running reports. I get to the room. The pictures show you what I checked into. It was disgusting! I literally squatted to pee. And slept on the side of the bed in horror. A water bottle of mine fell under the sofa and I grabbed it full of dust. I was barefoot after taking a shower and walked onto something on the floor by the bed. Unsure this bed was not used before me. I didn't complain, took another shower and just got on my way. Forgot to email Marriott. Will never go back to this location while in Detroit. Don't take my word for it, look at the pictures, they're telling.

Really, where should I begin?!…read more 1) Filthy carpeting in the hallways! 2) Stains everywhere; carpets, walls, doors... 3) Dirty beddings, not even a top sheet, just an old Comforter with holes on it! 4) Cracked bathroom tiles, not even attached to the floor. Potential hazard cutting your feet open! 5) Microwave, cabinets, dishwasher were filthy. Even the utensils in the dishwasher ‍ 6) Toilet paper roll was chewed on by an animal, really! I have pics and video. 7) What appears to be potential biohazards on the walls. I was too exhausted when I checked in around 8:45pm...48hrs with only 2hrs sleep. The young lady at the front desk was the only positive thing I can say about this place. She was very welcoming and pleasant to deal with. Look at my images and decide for yourself!

I liked the bed it was so soft and fluffy and I liked the kitchen it was so high tech and cool…read more10/10 would come here again T.mitchell

I really like the design of this hotel. The rooms are spacious even though you wouldn't think so…read more They also have a convention center that host several events. I've been to several comedy shows. The staff is very welcoming and helpful.

Everything. This is one of the worst hotel experiences I have had…read more I arrived with two washcloths and one towel for a three day stay. The sign say deposit, I was requested to pay the full amount plus a hold on incidental. I was not given a receipt and when I asked for one I was told I would recover it at the end. Which means I have to wait and check out with a line of people instead of leaving my key. The line was almost out the door and no he'll for the going lash booking people and taking the next complaint. If you had a concert, you waited in the same line as those attempt to check in. I had to request an ironing board. The microwave out side my room didn't work. I can't watch TV without it buffering every 15 minutes. I can't get all the channels, I might as well be watching Tubi. No hot water during prime time so take your show early before the ball. Curtains torn, water leaks stains on the ceiling. I've been sucking dust and sneezing for two day. The dust is so thick over my headboard I'm afraid to touch it. The final straw is putting my life at risk with an electrical cord stuff in a hole with paper. This is a very dangerous place to stay. Even my shower feels like I'm going to strap the wrong way and fall in. It cracks when you move in certain direction. STAY AWAY... Find anyplace else to stay. I'm only here because the venue is in the same building and I like to be close to my own person bathroom other than that I would have checked out on day one.

I technically haven't stayed here but two friends of ours got a room here today because they wanted…read moreto use the pool for some maternity photos. According to one friend, the first 2-3 rooms they tried didn't have working a/c (and it's July, currently). However, their suite was very nice - they had a small sitting room area with a Keurig, mini fridge, and TV, and large bathroom, and then the bedroom area, with another TV and I believe a king-sized bed. The only caveat: the door didn't lock. If you turned the knob upwards instead of down, it unlocked, no key needed. The pool was smallish but overall nice. There were a few large families/groups there, like groups of 5-10 people, but it's a Sunday so I suppose that's why. I ended up using the shower in their room and it was pretty nice, with Dove shampoo and conditioner, but a little slippery. Overall, if I was looking for a Southfield hotel to stay at, I'd consider this one, especially since it has free breakfast, but I'd definitely make sure the door locked.

The building it self is in great shape. The rooms are beautiful and well adorned. Thats where the…read morepositive stay ends. The staff is the opposite of friendly and welcoming. When checking in the front desk clerk (shawn?) was very short and rude to my co worker telling him he booked my room wrong and caused him unneeded work. The next day the same man started talking back to a lady that was staying in the hotel. She asked for a trash bag and than another because they are not servicing the rooms because of covid. All my other experience with the staff have been uninviting. Seem to be troubling them to look up from there phones. On my check in day I asked the front desk to address a concern in my room. My smoke detectors (2) have been ripped of the ceiling and covered in a trash bag. 4 days later and 2 times a day I have notified the front desk and been told someone is on there way to fix and no one has done so. My room smells both of cigarettes and weed. Nothing has been done. My last night of my stay the the smoked Alarm went off at 11pm probably because of the hase that fills the hallway from all the weed smoke billowing fromm the smoke free rooms.