Bank of America has got to be the worst bank ever. They have no customer service. I called them…read morethis morning multiple times only to get hung up on each time after a lengthy hold. I deposited a money order into my account at Bank of America. A week later they deducted it from my account telling me it wasn't any good. I took it to Western Union who verified it was good and cashed by the Bank of America. They keep passing the buck and refused to credit my count. This is not our first bad encounter with them. We are changing banks.

The personal money manager are quite good. They remember your name and work hard to resolve issues…read more I've had great service every time i've needed them. The actual tellers behind the counter are flat terrible. They could care less and have a terrible attitude. They cant get rid of you fast enough and are so damn lazy. I would rather self immolate that have to deal with them. The simplest of tasks seem so laborious with them. Overall the personal bankers make the branch worthwhile but stay away from the sloths at the counter unless you have a eucalyptus branch available.

No Tellers!! Unbelievable! There are three people at desks and they do everything. There is a…read moreManager in the back and he came out only for a restroom break. I was here over 25 minutes to get $100 through western union.

This branch is a haven for a waste of your time. Workers are inexperience, not knowledge of banking…read moresubjects , talk on phone with other phone customer and lobby is overflowing with customer inside, does paperwork incorrectly, make errors, not detail. June 12, 2021 I came in about 3pm for a wire transfer for an house closing ( Devin) for June 13, 2021.I ask how long it will take for transfer he state 2 to 3 days. Ask the other worker she said possible 1 day. I went home and check with customer service because I notice money was still in my account. Transfer was not done properly because he was not authorized to transfer this amount of money, need manager approval based on when I check with Region customer service because the money was not out of my account. All Employees need training

This is my go to bank. I frequent this location all of the time mainly because it is in the area…read morewhere my job is located. The lines always move pretty quickly even when it is busy. The bank tellers are always friendly and great with helping customers. The parking is sufficient. The inside is clean and spacious. The workers are friendly. I love this location!

Suntrust is now Truist. The transition was smooth and seamless as a very trusted bank was absorbed…read moreinto the larger body. My first statement under Truist listed a $20 Monthly Maintenance Fee. I had sufficient funds in both savings and checking, so called Customer Service. Because of the fact I do not have a mortgage, credit card, or other loan through Truist, they will now charge me a monthly maintenance fee. $180 per year to use my money to give those loans to earn the interest that keeps their profits rolling. I may earn a few dollars in interest over that same year. The point of personal banking is that your financial institution PAYS YOU for allowing them to use your money on all sorts of profitable investments. To charge you $20 a month because you are not in debt to them is absolutely insane. If your grandma or anyone who may not have these debts to Truist hasn't carefully checked their statements, do them a kindness and protect them. I'm closing my account with them today, and transferring all my funds to a local institution who does not charge me to use my money to make their profits. This is a trend that can not gain any steam.

This bank has no interior lobby anymore; however, it has five drive-through lanes. One of the…read morelanes is solely dedicated to an ATM. As this location is near the heart of downtown, it can get really busy. The employees here are pretty efficient, though. I would avoid using the ATM at night. This is a very sketchy neighborhood, located just down the street from the local jail.

The Federal Reserve Bank of Saint Louis (Memphis Branch) is a part of the Federal Reserve. The FRB…read moreof Saint Louis also has branches in Little Rock and Louisville. Most would be surprised to learn that it is neither Federal nor a Bank. The Federal Reserve was created in 1913 and is the central banking system of the United States. It controls the money system of the country. Sometimes, the Fed does tours (Atlanta was awesome) but this branch was not open today. It's a weekend.. Instead, I walked around to see if they'd dropped any money on the street - Saint Louis has the "H" stamp on currency. None to be found today but I could hear the printers cranking out money like it's going out of fashion. [Review 19844 overall - 396 in Tennessee - 817 of 2023.]

Though some of the staff can be extremely rude we go out of our way for this location because of…read moreLeco. He has the absolute BEST customer service and is always happy to help out his customer. THANK YOU Leco for being amazing every time!

The prices are very reasonable. However be prepared to wait 30 minutes or more for actual service…read more It is ridiculous that everytime I visit this place the line is always long with one person working behind the counter. They now provide no credit check loans,, prepaid cards and you can paid most of all you main bills here, provided you pay a low fee.

They have declined in the past 5 years. They were extremely helpful, but now they treat you as if…read moreyou were a machine and not a person. I have been a customer for over30 years and feel as a number. Granted, my accounts aren't 6 figures, but my money spends too and i do have friends with 6

They are doing "planned maintenance" on a Saturday morning... I can't believe I'm the only one who…read moreworks during the week and needs to use the weekend to do banking. Their online platform is terrible. It logs you out after such a short period of time it's unworkable. I have told them directly for years, answering surveys and customer "service" agents' questions. They never do anything about it. Now I'm posting it on Yelp.

Sitting here listening to a personal banker who is having a speakerphone conversation with a…read morecustomer...shouldn't our conversations be "confidential"? The PB appeared irritated, challenged and somewhat abrupt with the customer she was speaking to...ALL innappropriate in my book...i left before having my conversation with the her/ the banker...hmmmm wasnt worth the hassle or exposure....

A really a good reason to not use this bank! I went to the bank for an issue was told you still…read moreneeded appointments and while a "banker" had 20 min available I could not meet with them. So go on line and make an appointment- When is the next available appointment you ask? 9 days! So that is great customer service checked for other open appointments in the area could only get 5 days out and another branch. So do they care about my business- NOPE! So I will be closing the account instead of fixing my issue and reworking things to stay with them.

The City of Memphis Credit Union, been with the credit Union for more than 15 years, has more that…read more20 account the were paid off . Took out a person loan on my vehicle and recently fallen behind in payment . Due to my relative working for the company , and he and I dont get alone . He and other at the Memphis Credit Union refuse to work with me helping me to catch up on my outstanding loan payment . Attempted to pay half of what was due , they refuse the payment instead will attempt to reposes my vehicle . Went to the back to make a payment , they refuse to accept the payment. Being treated as if I just started banking with them. Telephone Mr. Swann, CEO left a message for him to contact me he never return my phone call. My advise to any one that is seeking a credit union don't apply for the City Memphis Credit Union , people of color will not be treated fairy, they will not be given the same services as the white customer. This make does not help when in need , they dont not work with their customers, when you are in need they will turn their back on you. They have a history of not working their customers, the FSS should be notified of the practice of one of the so calls repo Manager , he looks into your account and seeking information that he is not entitle to . Do not bank with the City Of Memphis Credit Union they will not be their when you really needs them, this small bank is all about profit over customer services .

I am giving these folks 5 stars! I love them! This bank is friendly and convenient to Mud Island…read moreand indeed, all of downtown. I love a small bank and the way they take time to learn about you and your habits. Heres a story that I bet has never happened to you ( unless you already use this bank)...My husband and I were traveling in Greece- where they take only cash. As a precaution, the bank has a set limit on how much cash you can get from an ATM on any one day period- but we were exceeding that limit and were in need of cash- so we whipped out our phone and CALLED the bank- Alisa ANSWERED the phone- remedied the problem immediately and , voila, the crisis was averted. There was no robot on the other end, no out-sourced call center in India, there was only a real human who knew us and cared about us. Our traveling companions could not get over it. Who ever heard of such a thing? Use this bank- you will never regret it!

Went there to open business account in good faith with ein was scrutinized and denied because of a…read morecollection from 2012 that was a mistake I think it was because of my Race not my credit worthiness I opened one the next day with a major bank easily this is something that I never expected to see again but this is Memphis...