I take my kids here for their sports physicals every year. They are fast and affordable (only $15)…read morewhich beats all the other facilities I've called.

Went to see a doctor for the first time here and after they said they sent in a perception to my…read morepharmacy. When I went to the pharmacy an hour later they said they haven't revived it. I called this clinic and the receptionist was down right rude and pretty much said, we sent it so there's nothing we can do. I drove back to the clinic and the owner said well there's some lag time for the prescription and when I said how the receptionist treated me, she had no apology for me and said her receptionist was not rude. While I'm waiting for this place to send in the perception againci had time to write this review in their lobby then I have to drive back to the pharmacy. I don't care if this is the last place on earth to see a doctor, I would choose death!

I've been seeing Dr. Mayo for some time now and couldn't be happier with the care I receive. He is…read moreknowledgeable, attentive, and genuinely cares about his patients That said, the administrative side of this office leaves a lot to be desired. Any time I need a referral, prescription refill, or follow-up communication, it takes multiple phone calls and several days--sometimes longer. It's become a consistent issue, which is incredibly frustrating when managing ongoing health needs. Every time I raise the concern, I'm told the delay is due to the pharmacy. However, other members of my family--who use the exact same pharmacy--never experience these issues. It's pretty clear the problem doesn't lie with the pharmacy. I truly value my doctor and will continue seeing him, but I hope the office takes steps to improve the efficiency and accountability of their support processes. Patients shouldn't have to chase down basic care needs after leaving the exam room.

We've been patients for many years. These guys are great. And by great, I mean they are…read moreavailable, knowledgeable, compassionate, and take great care of us. Highly recommend.

I had the opportunity to spend a significant part of this year evaluating the Idaho Falls/Eastern…read moreIdaho medical system. After double bypass open heart surgery (CABG) at EIRMC performed by Dr. Riveron with assistance from Logan Cutts, normally the cardiologist would do followup, but Dr. Riveron was a visiting physician helping out for a week. I had the pleasure of having Logan Cutts do my followup for the next ten weeks. The first post hospital followup had Logan enter the room, glance at his notes, and say "Lose 20 pounds." Not a suggestion, a statement. His kind, but blunt statements were impactful and effective. (I've lost 25 pounds since then.) I had significant blood pressure issues after that and Logan adjusted my bp meds to keep it in line. He also advised me on cardiac rehab, saying I should delay it until other rehab could be done. His manner was friendly, informative, and calming during a tough time. While in the hospital, I heard many times - "Logan? Everyone knows and likes Logan!" After ten weeks, I had found and had one visit with my new cardiologist (my previous one had retired), so Logan passed me on giving me best wishes and continued health. It was a great heart followup experience!

I have always received excellent & detailed medical advice ‼…read moreI look forward to seeing your "Medical Providers" again ‼ THANK YOU - - -

Dr. DBK is the best doctor I have ever been to. If you have something wrong with you, this is the…read moredoctor you want to see. He is a bulldog and will not give up until he figures it out. Excellent bedside manner. Just an excellent doctor all the way around. He has been my doctor for the last 10 years and I just love him.

Dr has been with Idaho Falls for many years. He is such a great Dr. You will not be disappointed…read more And his staff, the best

I'm sharing my experience as a new patient at Ridgeline Medical because I think it may help others…read moredecide whether this type of care is the right fit for them. 1. Intake Confusion & Reassignment Between Providers At my first appointment, I brought a list of basic, over-the-counter supplements. There was a misunderstanding, and the clinic believed I was taking peptides. Because of this, I was moved from Monica to Christina for follow-up care. I later learned that none of my supplements were peptides, which made me feel as though my intake information may not have been fully reviewed before decisions were made about redirecting me. 2. Appointment Length Did Not Match What Was Documented My appointment with Christina was documented as a one-hour visit, but we spent about ten minutes together. I had prepared a list of questions ahead of time, but there wasn't enough time to go over most of them. The visit felt rushed, and I left without clarity on several concerns I came in to discuss. 3. Injectable Medication With No Instructions I was prescribed an injectable medication, but I did not receive any instruction on how to administer it--no verbal guidance, no written steps, and no demonstration on: * how to draw the medication * which needle to use * how to give the injection safely When I tried to do it at home, I later discovered I used the wrong needle type, which was stressful and something that could have been avoided with basic instruction. 4. Cash-Pay Model Disclosed Only After the Appointment When I got home and went through my packet, I found a letter explaining that Christina would be transitioning into a $350 cash-pay-only model, with required 12-week follow-ups. This had not been mentioned during the appointment, and had I known that beforehand, it would have significantly affected my decisions. 5. IV Department Felt Disconnected From the Medical Staff During my IV visit, the staff member overseeing the infusion had not reviewed my chart and asked detailed questions I had already answered with two other staff members. I later learned the individual was not a nurse. This added to the feeling of inconsistent communication between departments. 6. Internal Transfer Into the Aesthetic Division (Not By Choice) Because of the earlier misunderstanding about supplements, I was shifted internally into interactions with staff on the Aesthetic side--even though my care was scheduled through Ridgeline Medical and billed through insurance. I did not seek Aesthetic services; this happened entirely due to the clinic's internal processes. Later, when I shared feedback with the clinic, I was told I should review Ridgeline Aesthetics instead of Ridgeline Medical--despite the fact that all of my appointments, billing, and treatment were through the Medical division. This created even more confusion. 7. Owner Contacted Me Once, But Not After Later Concerns The owner did reach out to me initially, and I appreciated that. However, after two later concerns developed, I sent follow-up messages and did not receive a response. 8. Two Unexpected Public Encounters After Leaving Feedback After leaving feedback, I experienced two separate encounters in public with a staff member I had interacted with at the clinic. In the first encounter, I was addressed by an alias I had used only in a review, not the name I used in the clinic. This was unexpected and made me uncomfortable. I emailed the owner afterward but did not receive a reply. A week later, there was another public interaction involving the same staff member, which again felt inappropriate and left me unsettled. I emailed the owner a second time but received no response. These two experiences ultimately made me feel the need to share my experience publicly so future patients have the full picture. Overall Summary Ridgeline Medical may be a good fit for people who prefer a boutique-style, cash-pay model with integrated Medical and Aesthetic components. However, in my personal experience: * communication between departments was inconsistent * injectable medication instructions were not provided * appointment lengths did not match the time documented * important cash-pay changes were disclosed only after the visit * internal handoffs between Medical and Aesthetics were confusing * I experienced two uncomfortable public encounters after providing feedback I'm sharing this so others can make an informed decision about whether this kind of clinic structure and care model aligns with what they're looking for.

I would give 10 stars if I could. Quality clinic- in my experience for Urgent Care and Primary…read moreCare. If you are from out of town or new in town, please go here. They will help you or properly refer you. The staff is wonderful, from the front desk to nurses to physicians. Also, very responsive to calls/messages which makes a world of a difference.

Outstanding patient care and very knowledgeable providers. Dr. Liljenquist and the rest of the…read morestaff are incredibly helpful. A huge bonus is how efficiently they manage the insurance and authorization process so you don't have to stress about the paperwork. Highly recommend this team for anyone looking for comprehensive, professional care.

Billing is absolutely horrible. No notices other than electronic which is a convenient format…read moreunless it doesn't deliver and should always be followed up with paper.

Great service and nice doctor and is a nice office great for old and young people 100% recommend if…read moreneed. A family medicine doc

Brian Jones is the best family doctor we have ever been to. He is so kind and loving and…read morecompassionate with his patients. He goes out of his way to help you in anyway that he can. My family and I feel so confident in Dr. Jones and very well taken care of. I would recommend him to anybody!

Strange to write a review for a hospital. But the folks in the ICU were amazing. Caring, gentle and…read moreintelligent.

I had the opportunity to spend a significant part of this year evaluating the Idaho Falls/Eastern…read moreIdaho medical system. My spouse drove me to IFCH ER. I walked in, stating, "I think I'm having a heart attack." They immediately took me in and after the obligatory blood pressure, iv, and such, four doctors came in. The cardiologist, Dr. Rhodehouse, stated I was having a heart attack, and the other three doctors started working with me, and then things got fuzzy. I was told I got an angiogram, but they were already prepping me for stent insertion. The angiogram results caused an ER professional to tell everyone to discontinue the prep, and told me my three blockages couldn't be handled by stents, I'd need a CABG (cabbage, I'm not a fan!) (coronary artery bypass graft - yep, open heart surgery). That required teamwork - I'd have to go to EIRMC - the hospital a couple of blocks away, which is tricky given I'm in the middle of an active heart attack. I think it's obvious that I truly admired everything happening (what I can remember of course) and everyone got an "A+" for their efforts.