I've never been treated with more humanity with a bank than I have here. I am experiencing…read morefinancial hardship and have still been treated with kindness and respect. I always deal with Molina and Edward who have consistently worked with me to find options for my situation. I wish all banks would treat people this way. Highly recommend

Extremely unprofessional staff and outdated banking system that charges to make a mortgage payment…read moreover the phone and only offers automatic withdrawal as other option. I would never allow them full access to MY bank to trust they would take payment on specific day. I never asked for this bank to buy my mortgage and advice against it. They have treated me like I am a low life during a time of a State disaster with Hurricane Milton making it difficult and unpleasant experience. In less than 48 hours I have was called twice asking why the paperwork I received ( as a pdf file ) in an email was not returned yet, after I already expressed I had no printer and would have to find a way to transfer it . I explained I would send it out priority the next day ( yesterday ) at which time the person asked "when can we expect the escrow payment "? I told them in a couple days. They called again today and asked " where are the documents " ? SAME GUY btw who obviously is oblivious to our prior conversation. I told him to take the escrow from my account and he says " I can't do it until I received the documents " denying he already asked prior to this conversation " when can we expect payment " ? UNPROFESSIONAL and degrading. I am beyond livid. This is not acceptable and not the end.