Community First bank customer service is awesome.Their always friendly and willing to address all of your concerns no matter how long it takes read more

Communication with the customer! Detailing fully what needs to be done to resolve an osdue.

Update in response to Community First: I did call in today 8/11 to try and speak to a manager, as I STILL had no one call me after Saturday. I spoke to Jennifer on the express team, who huffed as if I was ruining her day when I asked to speak to a manager. Unbelievable! I wasn't rude or anything but she clearly had an attitude. Then proceeded to tell me that all the managers were tied up in a meeting. Really Jennifer? All the managers at Community First were tied up in a meeting? Cue the circus music. Thanks for your counter offer, looks like I dodged a bullet doing business with CF! I was denied an initially approved loan of $45k with a high income and great credit. After trying to call into a local branch to inquire about an auto loan application (docs needed and time it would take to complete and get a decision), I could only get in touch with the corporate headquarters. They pushed me to complete the application over the phone versus in branch which I did to save time. I completed the application over the phone on Wednesday morning. They said I should hear back by end of day. I didn't. I called back the next morning and they said "great, you're approved for the $45k!" They just needed some additional documents which was just supposed to be due diligence, 2 years tax returns. No problem, I uploaded this by early afternoon Thursday. They said they would be in touch shortly. No response Thursday or even Friday morning. I had to call back and see what the hold up was, to which they said the application was still pending and under review. They were going to reach out to their underwriting department and see if they could speed it up and I should have the final decision by end of day. They close at 7. I called at 6:45 as I still hadn't received a callback or any update on my loan. I've been getting ready to go car shopping all week! They said it still was in review but I could call an express team the next morning. I call back in the morning and they say "oh yes, the underwriters have a counter offer of $30k". I'm shocked!! $30k after getting approved for $45k? They tried to say it was because of the average income over 2 years, but whoever is doing the underwriting clearly doesn't understand 1040 tax returns or self-employed. The goal isn't to try and show the highest income possible (so you can be taxed on that number) but rather any deduction that is used for business should be deducted from the total income. However, the gross income before taxes clearly show a high income, or true income rather in this case and personal income is net of all eligible deductions. Absolutely unacceptable. And then to make it worse, they left my application as pending while they went home for the weekend and I'd have to *hopefully* wait to hear about the results on Monday as no one had called me to update me about the process. I'm ashamed of what community first has become. Vystar has been the worst as they've shown in the past few years but unfortunately, it looks like the service that set Community First apart from the competition is no more. I'm glad I never ended up opening a business account here and definitely never will. That's another thing I just realized: in my previous car purchase, the dealership needed to see my bank statements with a total figure. I was with Vystar at the time and they needed me to come in multiple times for them add up my total deposits for 3 months BY HAND because their online banking didn't have a simple Total deposits or withdrawals metric for statements. I had gone to CF to see if they did and they also didn't have this simple function. To the underwriting team at CF, to your counter offer, I say you need to get more training and do better at your job. read more

I've always liked CF. I used to use the one on Merrill Road, but have since moved to Mandarin. The location on San Jose is a bit tricky with traffic, but overall is fine to get to. The people here are great. Only two suggestions: First is parking. How has no one figured out to put a door in the back? If the front lot is full (because they share with AT&T and the Vitamin Shoppe), you have to park out back and walk around which can be hard on the elderly or disabled. Second issue, their drive-through can be really slow, especially on Saturday mornings. It would be nice to have a drive-through ATM for more convenience. read more

We are not members with community first, and I want to start out by saying that their customer service was very friendly and the process was relatively easy to apply for a loan. However, we were disappointed to learn that their underwriting will not take military housing allowance as part of our income as a military family. The housing allowance is a large part of our income and it seems silly to count a mortgage against our debt but not the thing that pays for it towards our income. I hope you will review your policies to take this into account in the future. It is a shame you would turn so many military families away. read more

Community First continues to be awful. My wife and I fought for months just to get Zelle enabled. now that it is enabled, every time we try to send money, it fails, and we have to call in and have them take days to review it. What a nightmare. CapitalOne offers free checking with none of this craziness. That's where we are going. Bye CFCU - we are tired of the problems. UPDATE: Constant problems. One day, Zelle works, the next day it doesnt. We are currently traveling and need to use zelle. It's a Sunday. And of course, CF's online portal is unreliable, throwing random errors when trying to use Zelle. At the point, what is the point? Closing down our CF account and sticking with CapitalOne. Much less headache. Good riddance. read more

Community First Credit Union - Banks & Credit Unions Near Me - Jacksonville, Florida

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Beware of the parking lot. It's very hard to maneuver around. We went through the drive through which is very easy and convenient. The Teller was very nice and when she talks, you can see her face on the screen. I like to see who I am talking to. Overall, it's a nice Credit Union to do business with. read more

Community First Credit Union - Get me some money Ernie! Lol - Banks & Credit Unions Near Me - Jacksonville, Florida

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Usually, when you walk into Community First, you get the most happiest greeting. This is the only one that you has a girl sitting in front who could care less about you or the job I'm telling you she brings the place down other than that. I will always love Community First. This was an experience that I just won't come back to the bank this one in Arlington. She's just not happy. Try to find her a different position. Community First is usually a happy place. read more

I have zero confidence that this bank/credit union cares about my privacy. I opened a bank account about one year ago and I signed up for e-statements. However they continue to send mail from 3rd party advertisers. The letters include my FULL MIDDLE NAME which is private. I called the branch 3x, called customer service 3x, emailed, used the banking app, and used robot chat to request that they CANCEL ALL MAIL USING MY MIDDLE NAME. This is a violation of my privacy and will result in identity theft. But NO ONE WILL CORRECT THIS PROBLEM. The person I last spoke to promised to "send an email to the marketing dept" How is this taking care of the problem? This is a privacy concern. This bank had a data breach just last year (2024) and yet they don't care if my personal information is being freely given out by their own bank. I don't recommend this bank/credit union. read more

I have never been so dissatisfied with a credit union or bank until now. I have always had great experiences with community first for years. My husband I have referred so many people to community first, we have financed mortgages and several products with them. Recently, there were fraudulent charges on my debit card. I was contacted and told not to worry. I would get the money credited back in 7-10 business days. No one called after that. I had to continually keep calling just to be transferred to so many different people over the course of 2 months. I honestly do not think they value my membership over the years whatsoever. Each time that I was promised a call back, no one called. Do not put your money into this institution! Even if you have large sums of money, they truly do not care. read more

I've had good experience with community first in the past and done a lot of business with them. However, recently I have been very frustrated. A minor nuisance is some of the specialty debit cards they have do not seem to have the perks the mentioned as no one at the sporting events knew about them. Another minor nuisance was adding their debit cards to my apple wallet, which should be quick and easy but often requires phone calls to validate information that can be requested digitally. A more major issue happened to me today. My home owner's insurance overcharged the escrow account, so they sent me a large check. I asked them why, they explained and said to just use it to pay an escrow only payment. I checked with my mortgage company and they confirmed the same. I deposited the check via mobile deposit, 2 days later Community First Told me the money was in my account, so I paid the escrow payment. A few days later, they said the check was no good, pulled the same amount from my account and took me into the negatives, meaning my wife got turned away when she took my kids to the dollar movie during summer break. Do you know how embarrassing that is and how much it made our kids wonder about their security/stability!? If the check is no good, don't tell me the money is there, or if you make a mistake and tell me I have money that I don't, call me and let's talk through option, but to just rip the account down into the negatives without so much as a call is really shameful. read more

I want to give 5 stars to this Credit Union but even more to their employee Ericka Woulard. I found someone to listened to me as a person and made it a priority to understand my situation and go above and beyond to help me. She is an asset and whrn you think great customer service is a thing is the past she turned all that around!! She is amazing. read more

Absolutely terrible customer service. I'm not even sure if these people can read... seriously. I am about to call the office of Financial Regulation because I have been REPEATEDLY stalled from getting access to an account for a person that i have POA for. I've needed to send notarized documents via certified mail to make sure they get them because they lose them. Now they are saying the documents are "incomplete" but they can't tell me how. Does this financial institution operate with a license? read more

Called customer service could not find my account number asked to speak to a supervisor would not be able to call me back for 24 to 48 hours did not take my callback number. Had to call once again ask the representative to speak to a supervisor I want to explain the experience I had with the prior call. She got all my information and then told me that they will call me back sometime within the day the next day after I looked at the reviews now I know why it takes 24 to 48 hours. They're too busy responding to all the negative reviews that are online, whoever is a manager will get back with you to discuss this matter. I'm sorry I join this credit union. I have 5 other family members they have all left this credit union over charge fees no explanation for them we go into the branch with local check they want to hold it 10 days why??? I have two direct deposit accounts to this credit union but still can't get help. You folks really need to revisit your procedures. Your going to start falling through the cracks like some other institutes have done in the past two years. In fact one is going out of business October 14. I'm sure you folks know who that is. read more

Super satisfied with the outcome of my issue, I would definitely recommend this banking institution

My mother helped me open an account at this very location when I was a teenager back when they were Educational Credit Union and only used by teachers. They've since expanded for the general public and have an active presence in the community. I love this credit union. This particular location has been remodeled recently and it's very modern on the inside. One particular thing to note is the beautiful black and white photos on the right wall in the waiting area of Arlington. On this particular day Mom and I needed a notary, which they offer here to their members for free. Service has always been fast, kind, and courteous. read more

Community First Credit Union - Arlington photos - Banks & Credit Unions Near Me - Jacksonville, Florida

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There was I time when I raved about CFCU. I have been a member since the early '90s and have four separate accounts with them. I have opened my children and grandchildren's account with them, but that was then. Over the past 10 years, they have been declining and now I think I am done. The employees in person are nice and they can't help a changing system, it's the system that is going sour. They have changed online banking multiple times and each time it gets worse. Now they have changed the online banking and rewards system and employees never seem to be able to respond or know what's going on. It is becoming inconvenient and difficult to see where my money is going with the new changes. Transfers from one account to the next don't always work correctly. You can only receive alerts to 1 email so if it is a joint account only one person is notified. You can only register 1 phone number. You must jump through hoops to get someone to verify who you are. I love the question of what vehicle tag is yours. I don't have all my car tags memorized and I don't keep them all on-site so I can never get that right. I was wrong when they asked about my year of birth. Apparently, that is no longer correct. I manage several accounts for older family members and security information is becoming merged when it should not. Don't get me started on trying to read an online credit card statement. Looking for a credit or return is just not going to happen. It's just not simple and easy anymore so we are pulling our accounts and moving them to another credit union. If you're looking for easy online banking this is not it. It's great they are growing but sad that it is at the expense of customer-friendly features. read more

This particular location is in a prime spot located right across from the BP and the Wendy's and the post office. It is a very small location complete with a drive through. The parking lot is pretty tricky so you might want to be careful when going in and out of it. There are two sides of the branch, but I'm only familiar with one side, so i can't really speak for how much parking there is. They also have drive thru service and it can get pretty busy. The service is friendly and efficient. The teller has always been helpful and my banker has been friendly and helped get everything on track for my account throughout my experience thus far. So far i can say i like banking here, but it's another credit union that offers me another place to save some money. read more

Absolutely the best place I have ever done banking business with! The employees are SO friendly and remember your name, advise of services and events coming up with no heavy-pressure sales tactics. Very little to no fees, instrumental in helping us recover from a bankruptcy. Gail assisted us with a loan and was so helpful. They dont care if you have a two figure or a six figure account, you are still treated with respect. this place is one of the best kept secrets in Jax...maybe I shouldn't have said anything! ;) read more

I just opened my account with them online and I am already impressed with their service! They made things so easy and I am looking forward to a long relationship with them. read more

The staff at community first are all amazing! I got my car through financing here and it was the smoothest process ever! You will not be disappointed and they have free checking! read more

I love this bank, very efficient and friendly. I would give 5 starts but there mobile banking for business users is very hard to read. I have an iPhone and I can't read white text on a light grey background - some there really needs to fix that! read more

Love love love. Best credit union I've ever been to. Staff is friendly. Building is very clean and organized. Drive thru with 24 hour ATM. Saturday hours. read more

I have been a customer for a few years and call this location my home branch. Although, I've been a very low maintenance customer, I haven't experienced many challenges but above and beyond customer service wasn't my experience this day. My son decided to step up and open a bank account. So of course, I suggested CFCU. Our other son banks here and it's easy to transfer funds if an emergency arises. Well let's just say opening his account wasn't that simple. They said he was flagged and needed additional documentation that it was him (he's a college student living with me). Now that makes me feel his identity at have been compromised, instead of assuring us that wasn't the case, the CSR wouldn't explain why he was facing such extra scrutiny. He requires a birth certificate along with DL AND SS card. The CSR didn't care to offer him any services or share information about the bank. No welcome packets, nothing. There are plenty of banking institutions here, what makes you a step above the rest? Therefore, I do not believe they've earned 5 stars from me. As any credit union, they have low interest rates and no fees. I think they need to make each customer feel as if they are their number one priority regardless of their age or amount deposited. read more