This place has always had excellent customer service. I went about a month ago, but it was closed…read more(by appointment only) due to COV-19. The lady that worked there asked me if I had an appointment, I told her no but I needed to do some deposits with privacy, so she let me in to handle my work. She is awesome, I recommend this place over Wells Fargo. The customer service is great Thank you First Imperial for my banking services.

From the owner: FICU has a team of exceptional representatives that specialize in financial services, including…read morechecking and savings accounts, consumer loans, retirement accounts and more.

Tellers are rude. I have problems with my vision and I didn't fill the withdrawal slip. She gave it…read moreto me and when I asked her if she can fill it out for me she said they were not allow to do that even tho I explained my vision limitation, but she declined to help. At other banks like Chase and Wells Fargo they fill ot for you. I just need to sign. In a different day with another teller, I forgot my card and they asked me for my SSN out loud, there was 3 customers behind me and only one teller. I was waiting for her to give me a piece of paper to write it down and she asked me for the SSN again and I asked her for a piece and you can see that she was not happy about it.

We needed services on a Saturday. The parking lot was packed and there was a crazy long line for…read morethe tellers. Luckily, there were 6 tellers & 3 working at desks and one at an information desk. We, normally, do everything online so I haven't been in a bank in ages. And after seeing the line, it will be a while again. I'm not a fan of BoA. But I have had one account and a credit card that I have had for about 30 years so we keep it for emergencies or when we plan to make a big purchase in a place where we can't get to our regular Chase bank. I would use this only for the reasons we stopped today. Our teller was very nice and did a great job giving the 4 stars.

Bring all your camp gear because you will be waiting in line for days coming to this location. I…read morebelieve this is the only branch in town. The line for the usually ends up in the street. Let's not even get started for the teller line.

Worst chase bank ever!! Atms never work. Lines are so long for jst one teller!! Needs new atms that…read moreare updated!!!

The worst customer service I've ever experienced from any business. Hour waits. The supervisor and…read moretellers know that you are at their mercy since you would have to drive a minimum 45 minutes to get to another branch in Yuma. I called corporate and wasn't much they could do. The supervisor on duty condescendingly encouraged the complaint call as she indicated that then she might get more assistance/employees.

Yesterday 12/0125 about 1:45 pm My Mom and Dad are elderly . Dad couldn't hear the teller so my…read more mom answered her question was told know one ask her a question to go seat down. They were told to move to the side never got helped. They were both discriminated due to age also the Teller Patricia Sanchez was Hostile poor customer Service. As a former bank teller with Washington Mutal who Chase bought out they would have never tolerated this behavior. Chase Bank you need to do better hiring employees who have core values and customer service skills

This is the only Chase Bank in town so good or bad-this is it. Luckily, we like this branch. It has…read moreits own parking lot with enough spots even when it gets busy. We have not had long lines like someone mentioned. We have gone in and out, taking care of banking within minutes. The tellers and others we have worked with have been friendly and professional. I would definitely recommend this Chase Bank. It seems to be a decent place to bank.

I was new to the community and needed to get a roll of Quarters. "Not unless you're a member!" I…read morewas told. I could see if it was cashing a check, wanted a Money Order or if I wanted 10 rolls of quarters or things t hat require any sort of actual service-absolutely that would be members only This might even be understandable if they were really busy, but I was the only person in the lobby at the time. It'd be reasonable if there was a limit of once a month or whatever for non customers on such a thing that requires no real time to do OR needed any paperwork. Nope! So much for being a "community" business. Their attitude is no different than a cold Bank that they pretend not to be. Except most any Bank would have certainly done this simple request. "You have to be a member to get a roll of Quarters" is their stand. Now, I will never be a member. Such poor community service.

The bank name has changed names 3 times in 7 years. I have had multiple problems with notifications…read morein which automatic payments come out, creating a negative balance. I have paperless notifications, text notifications and the app that allows notifications. When an overdraft occurs, I get no text, no email, no notifications on the app. I get a daily $5 overdraft charge. I get phone calls concerning possible fraud when I use my card but no notification when I can get charged $5 daily. I have tried to close my account over the phone because I moved 2 hours away but was told I needed to come in to close my account. Today I closed my account but I had to pay $95 in overdraft fees . This is a non-ethical bank.

Run! Do not come here! Worst customer service ever. I spent 25 minutes trying to get a cashiers…read morecheck. Because of cashiers negligence I had to drive 50 minutes to fix their problem. Instead of trying to make it right they blow you off. Closing all accounts. Done.

Worst experience at this office loan officer approved you request all information but make it…read moreimpossible to get approved there's always something else needed or agents seem to have too much on their plate where there's miscommunication