Elevator malfunctions, stuck in elevators. The company needs…read moreto STOP harrassing the 'non-direct withdrawal' paying customers with barrages of Emails, several per week, 1 to 2 weeks before payment is due. Scary turnover rate with store employees. Its almost impossible to get a 'live' office worker to answer the phone. Voice messages are never returned. Rental fees increase too often, and at overly high rates. One office worker per day is a big part of problems there.

I made an in-person reservation on 11/25/25 for a first-floor unit and was instructed by Manager to…read morereturn on 12/5/25 to complete payment and move in. When I arrived as scheduled, I was informed by the associate working that my reserved unit had been given to an online reservation to another customer. I was told this happened because I was "not committed to my reservation ," which I found unprofessional and needless to say disrespectful . I was then offered a unit on a different floor, which did not meet my needs. Unfortunately, my time was wasted due to poor communication and lack of follow-through. With so many storage options available, I chose to take my business elsewhere. I would not recommend this facility.

The entrance area was clean and inviting, and the unit itself was clean. I like that I don't have…read moreto keep up with a key and PIN code to get in and out, the app is really convenient. Mikoya, the assistant manager, was super helpful as well.

I so love this place and the security. They make sure you are ok and if you have any problems they…read moretry to fix it right away. Great choice to make.

I think this is a good storage center. Code access great hours. Friendly staff. Clean.read more

Nice, clean facility. We were really happy with our stay here. The staff is super friendly and…read morehelpful. You get quick responses when you email. We didn't stay long, but we were happy with the pricing, the units, and the availability of the truck for rental. We also like that you buy your own lock and keep it afterward, but it would be nice if it was a lock that could be used for other things (such as a padlock). Our only suggestions are to work on the pathways between the storage units (they are very uneven and it is difficult to navigate at times) and to have the truck serviced. The truck is in decent shape, and the price is very fair, but it is difficult to drive and could use some maintenance.

Was away during Thanksgiving and my payment was due. I tried making it online...wouldn't connect…read more Said it couldn't locate my account. I called the office and left a voice message...no return call. Long story short I went past my "grace period by 1 day" and when I went to office to pay in person I showed rep my attempts to pay online and phone call record to try and get a 1 time credit of late fees ($77.00 so not a small amount) I have been making payments of $367/mo and you would think they would want to keep my business but I was told that "they don't ever credit a late fee" I called Adam at District to question this and guess what...NEVER even received a return call. Stay away from this company.. I am moving out as soon as I can get some help loading it up

If I could give zero stars I would! We spent soooooo much money the past 3 months on our storage…read moreand we just received our things back INFESTED with roaches. Imagine if we would've had our things there longer?! We had no roaches coming from our home before & never have. JUST to move into my new home and be uncomfortable unable to do what I need to do out of fear that a roach may pop up! I'm extremely dissatisfied and feel deserving of a FULL refund but ofc that's impossible. I'd just say, choose another storage!

They provide fully service and good environment. It is safe and professional management. Good…read morechoice for small business startup!

Not trustworthy. Made an online reservation for an unit that was to small. The original reservation…read morecost was around $100. We chose a larger unit. Why did the cost for the larger unit go up by $200 for a 10 x 30? The market value for this unit is like $175. Per the contract Public Storage says they MAY send notification when the price is raised. Never received a notice in the year plus we stored our items. By the end of our term we were paying $500 plus a month. That is straight wrong. Lastly, I call them during business hours and they rarely answer the phone. Pricing is not transparent and service is sub par

I wish I could rate them 0 ! 2-23-24 My boyfriend and I won a storage unit when we got there at…read more1:00pm nobody was in the office we waited for 20 minutes the manager or whoever she was finally came & was very rude saying she still gotta clock in we can wait . She open the door and said " hurry up she gotta go to another property. Then she lied & said the system was down can we come back in a hour and 30 minutes we left came back at 3:00pm she still had a attitude asking who was here first & proceeded to take the other people that was there . She's very rude and don't have customer service, if she hate her job that bad or hate talking to people find a new one .

the one in lilburn onrockbridge girl n guy there…read more they cool great service great trucks

I had a horrible experience this past weekend with UHaul. This was not my first time using them nor…read morethis location. I setup my reservation on line 4 days prior thinking this would save me any hassle. Little did I know whether you have a reservation or not there is a possibility what vehicle you requested or location foe pickup may be changed the day of little to 1 1/2 hours prior to schedule pickup. I called back one I seen I missed a call and the quality of service did not exist. I was bounced around to different locations and national call center like a hot potato. No real empathy, compassion or "Real Customer Service". I will never use or recommend Scenic Highway Snellville location to anyone. Also the Assistant Manager at Hewatt Rd Snellville has no personality, rude and didn't check the system and read notes about my issues prior to brushing me off at my scheduled pickup time at the location I was transferred too since they didn't have the vehicle I needed at Scenic.

Don't rent U-Haul here. Ordered trailer week and half in advance...got there to pick up...not a…read moresingle trailer on premise...obviously never had one to rent or gave to someone else. Had to spend the morning running around to find one.

To be continued...... I still have my things stored…read morethere.... I will definitely come back to finish this post and warn those of us that look for post to move us toward or away from a business in advance....