The complete staff providing in home hospice care for our mom October/November 2025 was excellent. The staff was attentive, caring and responsive. Great care was taken with our mom. Our family appreciates all the professionalism and compassion in the short time she was in your care. Brenda Seda & Yvette Torres read more

I feel like I have failed my mother in choosing and staying with this agency. I wanted to change but gave them a second, third, and fourth chance. I write this to save others from selecting them. Terribly incompetent office staff. I had a literal second job managing them and being on the phone. Days would go by without an aide and sometimes you had no idea who was showing up or when. We never saw a medical director - not sure if we were supposed to. I had a nurse get short with me when I asked her to check my mom's bed wounds because I should have "asked sooner" during the visit. Many other concerns about how things were handled medically but I tried to focus on that "fixing" wasn't the goal. We went two weeks without social worker support. When I called for the 4th time about this, now in tears and begging for support, I was told I had seen a social worker. So apparently I was lying? Come to find out our social worker had quit the company and nobody told us. So we got a new one. She seemed great - except my mom died two days ago and I haven't heard a peep from her since two days BEFORE she died. No bereavement counselor call. Nothing. It's incredibly painful to feel like I failed my mother at the end of her life by choosing this agency who sold me and my family on "compassionate care." There is none here. read more

I didn't even want to give this group one star for the at home hospice care. Serious ethical concerns and total disregard for family members. It was so bad I was compelled to call APS (adult protective services)on this business., that agency sent a social worker Friday and by Wednesday my father was dead. This group provides Euthanasia not Hospice Care read more

If I could give this horrific company 0 stars I would. There name should be changed to Uncompassionate Care because they don't give a shit about their patients. They promise your poor dying relative the world and then they don't do anything. My family and I unfortunately crossed paths with Compassionate Care in August 2017 when my father was diagnosed with terminal cancer. The case manager knew my dad loved sports and promise to be over every week to watch games with him and that was the last time we ever saw him. The nurse was a disgrace! She came over for maybe 10 minutes two times a week and put in her notes that she stayed longer and actually took vitals. In order to take vitals that would mean that she had to spend time with him. She spent maybe 2 minutes with him and spent the rest of the time in the living room with my family. My poor father was dying and she didn't pay him any mind at all. He also had a bed sore which she refused to address so it left my mother and brothers to care for my dads bed sore. The week my father passed away she said she didn't understand why she wasn't responding to her, it obviously was because he was dying and as a nurse you would think she would have understood that. It was a constant battle to get anything from them that my father needed. We requested urinals in August and didn't receive them until the week my father died in October. My mother had to beg them to refill my dads pain prescription because it was the weekend and doctors weren't working, but the nurse she have noticed the prescription was low when she came. We also asked them in September for adult diapers and we didn't receive them until after my dad passed away. When my mom called them up on October 7th to let them know that my father passed away and what she should do next, they put her on hold 3 different times and didn't even offer their condolences on the passing of my father. It took the nurse over an hour and a half to get to our house. When the nurse got there she checked for a pulse and said well obviously he is dead. I couldn't believe that someone would be so heartless. She then proceeded to be extremely rude to the funeral director. After all was said and done my family and I were extremely upset and horrified with how they treated my father during his last months of life, so we wrote a letter to the company. In the letter we explained everything that happened and they had the audacity to make it sound like we were making everything up. We then wrote a rebuttal in which they admitted to some wrong doing but wouldn't take full create for the shitty service they provided my dad. In writing the rebuttal letters and looking up phone recorded I found out that the nurse that pronounced my dad definitely lied about his time of death, but at the time we weren't worrying about that. She lied about the time of death because it took her an incredible amount of time to get to our house. We are still continuing to write rebuttals because something needs to be done. The nurse absolutely didn't do her job and sorry isn't going to cut it. I am telling you now, if someone suggests this company to you, don't walk away, RUN!!!!! These people are the most heartless people you will ever deal with. Your loved one deserves better! read more

I used these people for a few weeks to help care for my mother with cancer in her home .She recently died. These people are made up of mean and incompetent people. My mother was bleeding and excreting feces from the front yet the aide who bathed her never noticed or told us what was going on! Their social worker was downright evil. He indirectly threatened to call adult protective services on me. He also said he can give me names of private home health aides that I can privately pay for outside the company. I wonder how much of a cut he would have gotten. He also asked my sick mother if they can take her furniture in the house! To top the cake when my mother got very sick we called the hospice emergency number and the nurse came about 2 hours later and negligently told the emt's to bring my mother to the wrong hospital!! My Mother, her doctor and we told her the name of the hospital to bring her but she told the EMTs the WRONG hospital and then this hospital put my Mother, who was in serious pain, on a cab to the correct hospital. Hospice would not even transport her in an ambulance to the correct hospital to correct their mistake!! I never liked their attitude and wanted to dump them immediately but when I did this they SENT A CHAPLAIN TO MY MOTHER TO CONVINCE HER TO KEEP THEM. HOW LOW CAN YOU GET! I finally was able to get rid of them when she was in the hospital. These people should be put out of business! read more