We took two area rugs to be cleaned here. They were returned 2 weeks later, smelly and mildewy, rolled tightly, and dirtier than before with what looked like leaves stuck to them. It took days to air them out to reduce the smell, and we had to take them elsewhere to be cleaned. Owner refused to give a refund for the poor service and we were forced to dispute the transaction with our credit card company. read more

My husband and I had an oriental carpet cleaned at this company back in early June of this year. We should have never left our carpet there from thestart. First we lugged the rug over to their store because of a cash and carry discount; only to find the stre closed during business hours. Then, a new employees misquoted the "cash and carry" price; and when I came to pick up the rug, I brought the cash I was told, only to have a larger bill to pay. The employee wanted more money, I refused to pay anything but what I was initially quoted in writing ; the employee removed the rug from my car. A few days later, my husband, wanting our rug back, gave in and paid the difference; and he picked up the rug. Since then, because of slight construction to our home, the rug has been stored in a safe part of our house-- wrapped up in paper and tape, just as it was when my husband picked it up. This morning I went to unwrap put the rug and put it back into place. I was appauled to find a strong smell of urine and visible stains on the carpet. Before initailly contacting this store to clean our rugs, I did extensive research on carpet cleaners in the area. I chose this company because they had been around for along time, and had favorable reviews and had won "Best of Baltimore" awards for recent years. The condition that I found my carpet in this morning is anything but award-winning. It is completely unacceptable. read more

We recently used complete carpet care inc. For a carpet and oriental cleaning job at our home. We were extremely pleased and satisfied with the results of the job. We were also really impressed by their professionalism on the job and we highly reccomend using complete carpet care inc. In the future. read more

I have used Complete Carpet Care several times for my 3 large area rugs. Both when they had walk-in/drop-off service on Falls Road, and this month I used the pick-up/drop-off service for the first time. Bill is very nice, was willing to work around my work schedule and come on Saturday and then early AM before I had to leave for work. Arrived when promised for both pick-up and drop-off. I have been happy each time I had my rugs cleaned by them, and this time I am thrilled. Waited a little too long between cleanings, thought a lighter colored rug I had was past its prime, but when returned to me it looks brand new, both the color restored, and the nap. I could not be more pleased. Oh, and I think the price is very reasonable for the services provided. read more

I sent two carpets to be cleaned and packaged for storage, I opened the brown paper package 2 years later, and found that they only did a very superficial cleaning or steaming of the carpets, leaving alot of soil... was dissapointed, paid about $40-$60 for the cleaning, and the carpets weren't usable. would not reccomend them, but if you do go, and happen to be moving out of Baltimore, don't inform them, you may get better service. read more

We have been using Complete Carpet Care for years and have always been happy with their work and professionalism.

I don't know why I ever thought it was a good idea to put a cream colored couch next to the back door where my two dogs and their muddy paws could defile it several times a day. When I told my dad I intended to move the couch to Baltimore he raised an eyebrow and said, "Really? That filthy thing?". Complete Carpet Care came to clean it yesterday and today it looks brand new. I honestly can't believe they got it looking this good. I also dropped off three rugs with them, which they did a great job on and brought back to my house for no delivery charge when they came to do the upholstery. The staff were courteous, punctual, helpful. And the total for 3 rugs, one crazy dirty sofa, and a wingback chair was under $300. Amazing. I can't reccommend them enough. read more