OVERPRICED: For the same quantity and higher-quality product, you can order through several online…read moreservices (or even the other local printshop in town) for over HALF the price. If you want anything specialized, say foil or metallics or shine, they have to outsource, which is an additional fee (plus 10 days).
NO GRAPHIC DESIGN ABILITIES: Not a big deal if you just want copies, but if you come in with a design for a flyer or business card that might need a tweak here or there (for their printing purposes, ie: bleed, color correction, portrait vs landscape format) they're incapable of providing the fixes themselves. Files must be perfected to their specifications before submitted for print.
RUDE MANAGER/TERRIBLE CUSTOMER SERVICE: He belittles his customers and assumes they don't know what he's talking about. I tried working with him, and the further we got into my design, the more he "dumbed things down" for me. I finally had to leave because he wasn't treating me like a client, he was treating me like a child. Which, for a representative of HARDING UNIVERSITY, doesn't give me a good first impression of the school.
Unfortunately, my clients were insistent upon using this printshop. I've been doing this for 9 years and have never been treated so unprofessionally by a printing manager, salesperson, or other associate.
