The apartments / common areas are nice, residents are pretty friendly, and the location is amazing,…read morebut save your money and go elsewhere. Cliff notes- there are things that could be minor, but the way management handles it (or in most cases doesn't), makes it a much larger issue.
Flooding- This is a pretty specific one, but the way a community handles large issues speaks volumes. First, there was no communication about the water levels from the river approaching the lower level garage, so if you were out of town, you would not have known to move your vehicles.
When we finally got a notification, the garage was already flooded and no alternative parking options were provided for those of us paying $150+ for a parking space. O yes, and no reimbursement for the time we can't park there to help offset the additional parking we have to pay for.
When you reach out to the company managing the garage parking, they direct you to the apartments, who in turn direct you to the company managing the parking.
The water is gone but the garage is still closed and there is no timeline on when (or if) it will be pressure washed and we can park again. The Reds are coming back in town so parking in neighboring lots is skyrocketing.
Fire Alarms - They go off at least 1x a week due to someone smoking in the elevator. Management sent an enforcement email ages ago, but judging by the fact that it still happens regularly, they aren't enforcing anything. They put up signs, but even those are gone now. People's pets are so stressed and frazzled and I feel for the people who aren't home to take their pets out or comfort them because they are at work.
WiFi - You do not have a choice which internet service you choose as it is in your rent and you can pay extra for faster internet, but do not bother because it doesn't make a difference either way. My husband and I both work from home and the internet speed and reliability is equivalent to using the free internet at an airport. Also, good luck getting ahold of someone at the internet company to help troubleshoot!
Garage- the gate was broken for months and several cars were broken into. When the lower gate was finally "fixed" per the community, it was another week or so before it actually closed and the gate still doesn't connect to the app to open.
Airbnb- Some units are rented out and they bring in some characters. Last October, my husband and I witnessed a NAKED altercation where a man was physically assaulting a woman in the hall. There are still blood spot stains in the hallway from this.
Front Desk- They are literally never there when we go to ask questions and I'm convinced at this point the phone is just a prop.
When we came to get our keys for move in, the woman had no idea why we were there. They hadn't made keys yet and she was worried about if they'd changed everything needed from the last tenant. O yeah, after that, the key didn't work and we had to call the emergency maintenance for help on the day of our move in.
Now that we're here, whenever we happen to catch the younger woman in the hall during business hours, she seems to quite literally forget that she works here and never seems to know (or care) what we're asking.
I wouldn't say they are rude, just not knowledgeable and flippant like this is a summer gig.
Packages- there are lockers as well as a package room, but delivery folks leave packages wherever. Outside on the street, in the lobby, in the hall, etc so it is a fun scavenger hunt trying to find your packages.
This could be an amazing complex, but the mismanagement makes it a subpar place to live.
