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    Computer Brilliance

    5.0 (1 review)
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    Services - Computer Brilliance

    Cloud services

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    12 years ago

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    Paladin Systems

    Paladin Systems

    (1 review)

    I took a laptop in for a routine repair. They opened it, at one point using a utility knife,…read moreseemingly damaged a battery connection as well as definitely knocked a power lead off the wifi chip, requiring me to open it again to plug it back in, and to their credit, did fix the problem. However, by this point my laptop was suffering from a new problem that they seemed to have caused. I called them on the phone to ask how they wanted to proceed. I was extremely diplomatic and repeatedly emphasized that I wasn't interested in blaming them. The man on the phone, who had worked on my laptop, was flippant, claiming he had not opened my laptop until I told him I had literally watched him do it. He said that he didn't believe he had caused my problem and also that no one in Mississippi could fix it, so I might as well buy a new computer. He did not make any apologies or try to make it right in any way, and flippantly told me that I could blame him if I wanted to. I felt disrespected and I definitely think the quality of their handling is sub-par, even if the initial problem was fixed. Furthermore my laptop was a Lenovo, and they represent themselves as a Lenovo dealer, despite acting like my recent, expensive Lenovo laptop was trash and I should just buy a new one off the bat. I had to tell him it wasn't paid off before he would even look at it. Lenovo's support department refused to field my complaint without me essentially sending them the laptop, so I have no recourse. One star.

    From the owner: Computer networking, along with replacing parts, virus removal. Laptop chargers, screens,…read morekeyboards, hard drives memory upgrades etc.

    Best Buy - Hattiesburg - Router exchanged.

    Best Buy - Hattiesburg

    (19 reviews)

    $$

    The service was beyond amazing. I cannot express it. There were so many options and good quality…read more We came in for a gaming computer with a budget of 1700, left with a computer, mat, and mouse for maybe 1800 or less. The value was amazing. I would wholeheartedly recommend this place, the staff was absolutely awesome.

    We are very angry former Best Buy customers! We bought a Yamaha keyboard on April…read more26, 2026, which was damaged in shipment. We expected Best Buy to honor their purchase contract with us. We believed Best Buy was a reputable company that would replace the damaged keyboard, but unfortunately, that is not what we experienced. We hope you will be able to address the following issues. The Best Buy store policy is that it does not replace a keyboard damaged in shipment, but to only refund the purchase price in a gift card. We were instructed to simply use the gift card to rebuy the keyboard. However, when we reordered the keyboard on May 3, 2026, the price had increased by $30, just 1 day after we received the damaged product. We were told by Best Buy's "Experience Supervisor" that the increase in cost was our problem because the keyboard was bought from a 3rd party seller and Best Buy does not control those prices. We disagree. Best Buy accepted our payment for the product. We purchased it from Best Buy's own website. It is irrelevant where Best Buy obtained the item it sold to us! Therefore, the damaged keyboard should be replaced at the original price. This is an outrageous business practice! We have been unable to speak with a manager. The manager seems to always be unavailable in person. There is no point in speaking with the store's ineffective "Experience Supervisor." She is inconsiderate and ineffective. The manager is unavailable by phone. The phone is answered by AI and is unable to direct the call to a manager. An "agent" eventually answered, but was unhelpful. We emailed letters to the manager and to two company executives, but there have been no responses. We are very disappointed in our experience with Best Buy and have begun warning others to beware of making any purchase from Best Buy!

    Computer Brilliance - itservices - Updated May 2026

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