I work in software/databases, so I am pretty familiar with computers. However, I am not very knowledgeable or comfortable tearing my computer open to go through the hardware and try and swap pieces out. That being said, I had a serious framerate issue with my gaming desktop, and was doing troubleshooting on it for two weeks. I consulted Reddit, I wiped everything besides the BIOS, ran plenty of diagnostics, gave it a good dusting, but nothing fixed the issue. I finally decided to take it in and have someone look at the hardware, realizing most likely I had a busted chord or fan somewhere that would need to be replaced. I gave Scott a rundown, and he told me he would call me when he figured it out. He called me ten minutes later, so quickly I did not see the call until they had already closed. I then worked the rest of the week with Alicia who did all the replacements for my cooling system, graphics card and power core. Just got it home and have my computer running better than when I first bought it due to the new upgrades. I cannot recommend them enough, they are very knowledgeable and Alicia is a saint. They will figure out what is going on, and you hopefully won't need to wait three weeks for an appointment like other stores I had consulted previously read more

First rate service. Have had several laptops worked on (system update, memory installation, solid state drive installation, import/export data) and bought a reconditioned MacbookPro, on which I'm writing this review. Nice guy, fair pricing, stands behind his work. Scott is one of the best around! read more

Always a pleasure. These folks are knowledgeable, reasonable , and just good folks. Fixed my laptop in one day and it didn't cost me an arm and a leg. read more

They were the absolute best!!! I came in with a very unusual problem, I needed a tiny screw to hold my 2nd SSD in place on my motherboard. Personally I swear I brought my parts over, just misplaced them. Long story short, We went home with a handful of screws, picked which one fit, brought the rest back for free. Excellent service by these ladies here read more

Helped me by finding and actually having in stock a very specific charger for a medical device. Very kind and knowledgeable staff. Thank you so much!! read more

Same feedback as others: Unprofessional Much longer wait time for completion than originally quoted Case of computer was worse off than when brought in (a usb port is partially collapsed) and my battery suddenly wouldn't hold enough charge to even turn on anymore. My laptop has to be plugged into the wall for power and even in that, seems to just be hobbling along. Don't trust them enough to take it back to make it right. read more

Didn't have a great experience here. This was over two years ago, so maybe things have changed and I admit my memory is not detailed. I brought in my desktop PC that was having overheating problems. The staff was nice enough, but they kept treating me like I was a pain in the neck, maybe it was because they didn't usually deal with machines like mine. It was off-putting. They ended up leaving my computer on overnight in their shop with no AC during a hot time of the year to "test" it. I don't know much about hardware, but putting a computer that is having overheating issues through 80+ temperatures for several hours seems like a bad idea! Maybe a good place for laptops and similar, not gaming grade machines. And as I said before, things may have changed there since my experience was from a while ago. read more

I called to ask about some things I needed for my PC and the man that answered was very nice and knowledgeable. You could tell he's done this for a while. When I got to the store everyone was very cool and helpful. I got everything I needed and had no problems read more

I had a problem with my PCs ram and the guys at computer medic fixed it same day at a low price couldn't recommend them more

I'm willing to bet most of these 5 star reviews are from friends or family doing them a favor. These guys are so rude and unprofessional. They take days to even give you a diagnostic on the issue. They never call you to give you an update and when you call to check in, they give you so much attitude! Then when you ask them what the prices will be on the different solutions, they tell you to "stop being cheap". They throw out some random number and try to convince you they are doing you a favor. Do not be fooled! I called 2 others immediately after and they both quoted much cheaper for the exact same work. Now watch the owner reply back and complain about how terrible his experience with the customer was, how all of this is a lie, and how great he is and how he can do no wrong. I would expect nothing less... Lol. read more

My computer crashed and two other competitors told me it was a battery issue. After the I spent money on a battery and their consultation services and still had a problem, I took it to Scott. He spent a day diagnosing a power failure in the motherboard and arranged burial services. You may say, "What's the difference? it still means your computer was broken and now you paid a third guy to tell you what you already knew." Right, but at least I knew the truth and that it was a terminal case. He also rolled his consult fees into a great replacement that's better then the one I took to him, and at what I consider to be a really reasonable cost. So, yes. I highly recommend Scott and his groovy mineral collection. read more

My gaming laptop had a fan that went bad, I could hear it scraping. I figure I'm a smart guy, so I got the part number for the fan from the company (origin). Laptop takes 2 fans, same part #. I bought 4 new fans from China so I could replace them both while I was at it, and have 2 spare for next time. I'm a smart guy, so I figured I would install them myself. Easy job, right? Well I failed to take into account the stupid tiny ribbon cables that are so short when you detach the keyboard assembly they just rip out of the board. They weren't broken (so I thought), so I tried to get them clipped back in myself. I made an even bigger mess of things, and figured I'd probably bricked my expensive gaming rig! Took it to Computer medic, Scott assured me that I'm not an idiot, even though I'm pretty convinced that I am, and was optimistic about fixing it. Well, it turned out I damaged a couple of those ribbon cables. Scott still managed to fix EVERYTHING, including repairing the tiny fragile stupid ribbon cables that are completely non-standard parts and practically irreplaceable, got both of the fans installed to boot, and even installed a terrabyte SSD I brought him and put windows on it for me. He charged me a whopping hour and a half for labor for this job. :) (that was sarcasm if you couldn't tell, an hour and a half is just unreal). Next time I'm not even going to try to do my own work, I'm just going to take it over to Scott and pay him, he's not only a great technician but just an all-around nice guy, and super knowledgeable about computer hardware! The machine runs smooth as silk and everything works. To say I'm overjoyed is an understatement. I would give 6 stars if I could! Thanks, Scott! read more

I had an easy and wonderful experience with Scott. I brought in and dropped off my desktop PC with instructions as to what was needed. They called back within 2 working days and communicated what had been completed and the price (very reasonable). I even had wonderful chats with the folks in the office at both pick up and drop off. I am not a fan of the big companies and prefer to local small guys and this is a great guy for your computer needs! read more

I highly recommend this business!! My friends puppy peed on my laptop and I was so worried that it was toast! Being new to town I had no idea where to go. I found computer medic on yelp and decided to give them a shot! It's a small business with a very hospitable owner and a n adorable senior dog manning the establishment. They were able to fix my laptop at a very reasonable cost and efficient amount of time! Even though the total that was quoted to me to fix it over the phone was less than what it actually was, they honored there word ! It's hard to find such great ethics in business anymore and I was impressed! Check this lil gem out , you won't be disappointed! read more

I'm writing this review from the joys of my computer all thanks to Computer Medic! I made the mistake of leaving my work computer with a new company and they wasted a week trying to fix it to no avail....I immediately went to Computer Medic and they fixed the problem in 30 MINUTES! The other company misdiagnosed the problem and Computer Medic came to my rescue so I could start working again. I will NEVER go anywhere else again!! read more

So the laptop dies for the 2nd time in a year. My data is backed up BUT...since things won't even get to a bootup screen (even in DOS) it becomes somewhat useless. On a Sunday. With project deadlines looming. So Computer Medic got my business because they happened to be open on Sunday and would take a rush job. Scary, huh? Could mean they're desperate. Or expensive. Or both. Turns out it was neither. Scott Snell was both competent and damn busy. It took about 48 hours for me to get the problem resolved (failed hard drive, but the data was recoverable), so I didn't have to fall back on my unproven backup system. The price was fair, and even though I had to reinstall my programs (another day flushed down the toilet) I didn't lose anything important. Dogs are also allowed at the office here, which is a big plus for me. Had a great time with Deacon while I was waiting for final installation when I came to pick it up. Don't let the 4-star rating fool you into thinking someone else's 5-star rating means that company is better. When your problem is fixed correctly, everyone thinks it's GREAT. When it's not fixed correctly (regardless of reason), everyone thinks "this place sucks." I think this one has 5-star potential, and I'd like to see some others bring their problems here to confirm or deny. Hopefully, ones that aren't quite as severe as mine. read more

The one and only place I will take my computer ,Excellent service and knowledge it is the no Job too small place. I took it in and explained, what happened,they fixed it , I looked on Yelp for help,and they popped up. Screen Cracked don;t worry they can fix it.reasonable prices and much cheaper than buying a new computer. I am so glad to have found this place. read more

I am completely computer-illiterate. I can turn one on (sometimes), write emails, and use the internet, but that's about it. I bought a brand-new laptop at Office Depot two months ago and this morning (Sunday of Memorial Day Weekend) the "P" key just ... fell off. Of course, I called for help. Office Depot: "No, sorry, we don't do repairs here. You'll have to call the customer service number." Office Depot Customer Service: "Oh, you don't have your receipt? You'll have to wait until Tuesday to call the receipt recovery center. Or I guess you could call Acer, since it's still under the manufacturer's warranty." Acer: "Did you drop it?" Me: "No." Acer: "Are you sure you didn't drop it?" Me: "I'm sure I didn't drop it." Acer: "Maybe someone else was using it and dropped it." Me: "No." Acer: "Okay, then I guess it's covered under the warranty. You'll have to bubble wrap it (6 inches thick) and send it off to the repair center. You can expect to have it back ten days from when we receive it. You'll have to cover the shipping costs." Multiple Other Austin Repair Companies: "We're closed until Tuesday." I've given the play-by-play just so you can understand how extraordinarily frustrated I was by the time I called Scott at Computer Medic. He was VERY nice, listened to me, tried to help me over the phone, then offered to let me come in (on a Sunday, no less!) for him to look at. When it became apparent that I AM going to have to get Acer to fix the entire keyboard, not only did he not charge me for his time, Scott offered to fix me up with a loaner laptop until mine returns. I cannot even begin to describe how relieved I am. Today was SO close to being a complete disaster, and Scott saved the day! I will definitely be calling this company for any future computer repair needs I have. read more

While watching streaming video one Friday evening, my computer pops and goes black, won't restart. I had it in Scott Snell's hands early Saturday and it was done by Monday afternoon. 4 little cubes on the motherboard were copper on top, I blew 4 circuits at once. Replace the system? Not necessary. Scott had a new motherboard that fit my system with a faster chipset (yeah!), 2Gb Ram, new video card and reinstall Windows and drivers over existing load. Fast service, no waiting, answers his own phone and the price is great. My system now runs as fast as I can type/think! Scott gave it another 2 years of life. And he recycles old equipment for you, too. Bravo! Scott Snell is a pro and a real gem because he's mobile. When your system dies or you are ready to upgrade, Scott can get your system back in your hands in no time at a great price. First rate all the way. Highly recommended. read more

My beloved computer took a complete crap on me. Like so many, I cant function without my pc. I knew the fate of my situation was grizzly and grey. I schlepped my pc over to worst buy, and they were "kind" enough to look at it. No virus...however the hard drive may be shot. 200 bucks to "look into it". Peace out! A friend told me about Computer Medic. They were really close so I took it there. Hell.... I had nothing but 200 plus bucks to lose. 4 days later I got the call my computer was fixed. I held my breath for the painful damage it would cost me. Sigh... tick to-ck tick to-ck. Do I have to sell my cat to pay for this? 30 BUCKS! 30 freaking bucks! I damn near fell out of my chair! My computer works perfect once again. I saved almost 200 bucks and supported local business in Austin. I highly recommend Computer Medic. The owner knows his stuff, his rates can' t be beat and they have a really nice dog :) I highly recommend and would go back. read more

What can I say, these guys did a fantastic job. I was in a bind with two of my business computer starting to go out after 5 years of constantly running. They were able to combine both of the computers into an new bad ass multitasking machine! The cost was reasonable and the guys at Computer Medic were easy to talk to. As I paid up to leave they informed me that they also work on cell phones and screens. As a small business owner who provides cell phones to its employees, im always needing a trustworthy place to service repairs. read more

I HP laptop crashed in the middle of some important projects for work. I found Computer Medic online after a bit of research. Other places quoted me ridiculous hourly rates and slow turn around time. I spoke to Scott and he offered to look at it same day for no charge. It required a few days of work (combination of malware, Ebola, and swine flu - nasty business). However, Scott fixed the problems, and got my computer running as fast as when I first purchased it. The best part... he only charged me a few HOURS of work and his rate was more than fair. From this point forward, Computer Medic is where I go. The 5 star ranking speaks for itself. read more

Computer Medic is a great local company with a great owner. My MacBook was facing the ever popular issue where upon start up appeared a flashing folder with a question mark. This is a sign of a corrupted hard drive. Scott, the owner, told me this was most likely the issue and that my files may be gone for good, but he would be happy to run diagnostics and see what he could do. He even promised up front that he would cap the work at a certain price (a price which was waaay better than other repair shops I had spoken with before). My hopes of ever getting my files back were very low, but to my astonishment, Scott was able to recover EVERY file and even cut the price off below the cap he had originally stated. This was a great experience and I will definitely be bringing any device issues in the future to Computer Medic. Also, don't get too bummed out if you don't hear from Scott after a few days. Just give him a call and ask what's up read more

February 8, 2013...just bought another used desk top from Scott last night and he gave me an incredible deal. My friend also bought a used desktop from a DIFFERENT vendor in San Antonio a few months ago and it's already crashing periodically. He wanted to get it taken care of in San Antonio and I strongly encouraged him to drive up to Austin and drop it off with Scott (he is doing so today). I just really trust Scott. He has fair pricing and he's honest. I have been doing business with Scott for 3 or 4 years now. I think I have bought 7 laptops and 1 desktop so far for business and personal purposes. All of my computers have been maintained by Scott. There is no need to go to anyone else. I wish there were more business people like him in Austin. read more

I needed my old Dell laptop fixed a couple months ago, the screen had cracked, and none of the several other places I'd gone to even had an LCD for my model. (One did offer to order it, for an arm and a leg). So by chance, I stumbled upon Computer Medic through an ad on Craigslist. I took my laptop there, and within a few days it was ready! (I was lucky enough he had the right screen on hand) Compared to other places, it was cheap. And It was great learning that I don't have to dodge traffic, drive to North Austin, or even Round Rock to find quality PC repair service -- there's one a 10 minute drive away! :-) So now Computer Medic is the only place I go when I need computer repair, or even an upgrade. What really sets Computer Medic apart from all the rest, is the Owner, Scott's willingness to tell you exactly what's wrong with the computer. Sure, maybe not at first, but certainly when the work is done. And even give advice how to prevent the same thing happening, or how to use a component. It's doesn't just feel like a Service, it's a learning experience too. Scott has the patience and knowledge to explain the issues, without dumbing it down, and without using cryptic tech terms either. He's easygoing, (Like Randall says, who else would allow dogs? it's great!) and he's so... Austin. Just not quite as weird. read more

Always nice to find someone who can handle tech repairs at a reasonable price. Bonus is that Scott and his staff are personable and willing to work around problems like Bitlocker encryption issues. They've done work on both my Surface Pro and my MacBook and I've felt like I got prompt service and excellent outcomes on both occasions. Highly recommended. read more

Day one: I first brought my laptop in for a cracked screen. They were able to replace the screen immediately which was great. I brought the laptop home and didn't use it that night. Day two: In the morning, I opened it up and it had a TAB fault error screen. My husband called and informed them right away. I brought the laptop back that afternoon and when I dropped it off, I was basically accused of having damaged the brand new screen, and that it couldn't have been anything else besides my negligence. They replaced the screen again for me for free which I thought was fair. Day three: I open my laptop and I can hear something within the screen/lid clicking around, like a loose screw or something stuck inside. Every time I open or close the laptop or move it around, I hear a small metallic rattle. The screen is also covered in grey diagonal lines which I didn't notice right away. When using a white background (like MS word document) it is very obvious and annoying. Almost $200 wasted in repairing it.... I would've been better off bringing this to Fry's or buying a new computer. By the way this laptop is only a year old and never had any issues before the cracked screen and ensuing repairs. 7/7: Response to Scott I appreciated the quick work, which is why I opted to tip $20 to my bill of $164.95, making the total $184.95 (which is why I quoted "almost $200"). I do recall that my husband and I were extremely grateful, thanking you and your associates endlessly (and providing a tip). You did not accuse me of any negligence: that was provided by your employee when I returned the next day with the tab error fault. She made multiple comments that I must have re-damaged the laptop in the 12 hours since I left your shop, which I rebutted and discussed with her on the spot. If I was or am doing anything to damage my electronics, I want to be fully aware so that I can fix my bad habits. In this case, I do not believe that I contributed to the recurring damage and I did everything I could to bring it in right away. I understand that parts can be faulty and electronics can be temperamental, and did not begin to get upset until this point. The grey diagonal lines (which are still present) are not obvious against the desktop background until you open something light colored (MS Word or a Google page, for example). They transverse the entire screen and are extremely apparent with the light background. My lesson learned from this is to check items a lot more carefully before I bring them home. You, personally, were professional and worked quickly. I just wasn't satisfied with the repair or the way I was treated when I returned-sorry. I've since replaced the original laptop with a newer laptop to avoid further damage to something that I depend so heavily on for my daily work. The original laptop is still usable, but probably better off as a stationary machine at home for lighter use (my subjective opinion). read more

The people at Computer Medic are awesome! They are all so nice. I went to Best Buy to have the password reset on our old desktop, but they couldn't do it because it had Linux on it. Best Buy had my computer for days. I took it to Computer Medic and they had it done in one day! Their prices are very reasonable and the people there are so friendly and helpful! To add to the great service, I got the computer back and was setting it up when I realized that we didn't have a keyboard. I called Computer Medic and offered to buy one of the many extra they had there. Scott told me he'd give me one for free! Great company, great staff, and excellent customer service. I was very pleased and recommend people use this company. read more

Sadly I cannot give a good referral. Brought my laptop in for something that was easy to fix just had to wait for a part to be delivered but when I called which was two or three times over a 2 week process to follow up the gentleman on the other end was always annoyed. I was fine with the waiting but not the attitude given when following up on my property. The man who runs it is rude and unprofessional. Not ever referring or coming back. Adding to my review because my computer which ran perfectly before I took it in isn't anymore. DONT TAKE YOUR COMPUTER HERE. read more

My laptop fan was going out and I was in the middle of a huge project. The fan was inside of a Dell that had to be completely disassembled to reach it. Scott and his team not only replaced the fan but understood the urgency of my situation and for a nominal rush fee carved out time in their schedule and did it that same day. I would highly recommend Computer Medic and will definitely be going back there for future laptop repairs! read more

So after my first great experience, I went back and had a "meh" experience. My computer had some kind of malware trouble, and I was in the middle of a semester of course. I showed up about 10 minutes before 10. The door was open, so I didn't think to look at the hours. I got in trouble for showing up early. :/ I figured, whatever, I just need to drop this off. This time I had a netbook and stuff backed up, so I wasn't in a hurry to get my desktop back. I was dumb enough not to ask for an estimate (he fixed it right in front of me the last time I took it in). A week goes by, and I hear nothing. I finally call and he has to look around for a second and try and figure out what I left. I got the impression he hadn't worked on it, because I got a response like, "How about I fix it by tomorrow afternoon, and I'll call you if it takes longer." I went ahead and called to check before I went over the next day, and got a "I TOLD you it'd be ready." Hmm. Maybe I just caught this guy on a bad day/week. But the same problem happened a few months later, and I used Computer Repair of Austin. Super-friendly guy, cheaper and he does house calls. read more

Back in the fall of 2012 my laptop charger died. Having recently moved to Austin and more recently having moved to my current neighborhood, I consulted Yelp. After a thorough investigation I chose Computer Medic. Great reviews, Close proximity and the price was right. Scott gave me a fair deal on a fine used charger and we discussed updates to my laptop. I ended up having him update the laptop and he ended up hiring me to do some cleaning around the shop. Thus began a great working relationship and a fine friendship. I have and would recommend Computer Medic to anyone looking to do business with honest, fair, down to earth folks read more

Another home run by Scott. I have a theoretically strong PC that's been anemic for quite some time. I've never had time to back up all my data properly and bring it to Scott but finally, I'd had enough. I told him what was going on and he got right into it the next day. He found significant fan and cooling issues that were causing lots of CPU stress. Fixed. Scott ran a few benchmark tests and said before vs after was 3.5 times better. My little black box is very strong now. Thanks. read more

When my DVD drive stopped working, I took my computer to Computer Medic. Scott helped me; a very nice guy, and he seems to be the manager or owner. He knew right off that bat the it was a hardware issue, but was polite enough to humor me about it possibly being a software issue. Work and labor were more than fare, $60 total. Here's why Computer Medic gets only 4 stars: besides my DVD drive issue, my laptop's keys were sticking very badly from a rouge bottle of salad dressing some 3 months ago. They offered to fix it for $20 by taking my keyboard out and soaking it in alcohol. Turns out this completely screwed my keyboard up. In their defense, they did immediately order a new one, and put it in for free. Also, the place is kinda a mess. Looks more like a techie-hoarder's garage than a place of business. But hey, they do good work at a really good price. read more

Wow...for someone who works for herself and does not have access to a "help desk" - it was a true pleasure and delight to be able to lean on Computer Medic's fantastic staff to do some trouble shooting for me. I will be back! read more

I can't cay enough about this place. They saved me a great deal of pain. I am a somewhat advanced computer user, as in I build my own desktops. I don't have the diagnostic equipment to test when things go wrong. I had 2 drives fail with in 48 hours of each other, so I assumed my Motherboard was bad, but want to get it tested to be sure. Sure enough when he tested it, the board was fine, but both drive have failed. I must have some bad luck, I have never heard of drive failing at the same time till now. I highly recommend this place. The price was great, and they saved me ALOT of money and trouble. read more

I found Computer Medic on Google and gave them a try. They were quick, responsive and reasonably priced. They were also friendly, professional and patient. I will definitely use them again. Thanks, Alvin. read more

I took my desktop in for Scott to repair but after chatting with him, I opted to trade in my desktop and buy one of his refurbished laptops. Scott and his team are professionals and do not mind explaining to you the ins and outs of computers. After calling a few other computer repair services on yelp, I also believe his price is fair. The laptop I purchased is working well and I have no complaints at this time. Purchase date 10/26/13 Review date 12/4/13 read more

I found Computer Medic on Yelp and they are now my "go to" for anything computer related! Their location and hours are very convenient and staff were super friendly, approachable and helpful. Trusting an unknown person with my computer was a bit unnerving but they made me feel at ease right away. They diagnosed the problem, called me to discuss, and then fixed it promptly and reasonably and assured me if I had any questions to feel free to call. Excellent service! Sue read more

I can't thank Scott and his crew enough! I needed to wipe data from 4 donated laptops for shipment to an impoverished area in Tanzania. We negotiated a lower price since it was for charity, but Scott surprised me by doing the work for free - he was happy to help a good cause. Not only that, but when one laptop failed to operate, he threw in not 1 but 2 more systems for us to send to Africa. I can't begin to tell you how much this was appreciated. How many shops do you know of that are so generous and community minded? More than that, though, is that the shop is run by lovely people (and their adorable canine companions). This is a solid shop. I will happily use Computer Medic again if I need help in the future! read more