The new manager/owner has just lost my custom because of his lack of communication skills. I spoke to him on the phone first and asked if I could drop my laptop off. He agreed. However when I got to the shop he looked at me in shock and said I can't do this instantaneously. I said that's ok (I was thinking I'm leaving it with him and he would do it in his own time) then he just stared at me, without speaking, like I'd entered the shop with an elephant. I said ok I'll go somewhere else. Confused at his reaction, I called and ask why he responded in shock. He said, in a tone of a matter of fact ' you thought I would fix it there and then' I asked why he thought I expected it fixed there and then (I didn't say or suggest anything of the sort, I was expecting to leave it with him) He responded by talking over me, ignoring my question and telling me he has to go as he has other customers. I'm now in shock as this man clearly thinks he can read people's minds and makes very bad presumptions. No stars for this man very bad with people, he needs to listen and not presume. read more