IF YOU COME TO THIS EMERGENCY ROOM, BE PREPARED TO WAIT 9-10 HOURS UNLESS YOU'RE ACTUALLY CLOSE TO…read moreDYING. I know that sucks to say but that is the truth. I unfortunately was in a situation where I NEEDED to go to cedars because of the complications of my condition. I'd say that if you can go somewhere else you'd probably be seen a bit faster. when I finally was brought out of the waiting room into a bed, it was in a hallway, where I was kept overnight and was finally put into a "room" the next morning at about 9 am. All of the ER tests and things were done in the hallway. Other than the time and the wait. The care I received was second to none. I was given attentive Nurses and doctors who were competent and actually figured out what was wrong with me. Hopefully this review guides you in the right direction.

My mother is a regular patient of this hospital because well it Cedars-Sinai. The service and care…read moreare usually good. Then again it's not for ER service. Today i had to bring my mother to ER. It's under construction so it made the check in inconvenient. We checked in at 10:45 am. Got called in for a bed at 5:52 pm. Then it took about an hour before the doctor stopped by. The doctor ordered a CT scan and lab work. It's 10:05pm and all the tests have been completed. We're waiting for an update. Not quite the service we had in mind from a top notch hospital. I would expect this from a county hospital. There were many people waiting for at least 8 hours including a father and son who were sent by a research group in Honduras to have the son seen by cancer specialists. The son has stage 4 colon cancer. He was waiting alongside my mother! At 10:53 pm the nurse stopped by to let us know my mother is being admitted and the doctor will come by soon to speak with us. There is no need for this type of wait or lack of service. This is bad healthcare.

Overall, my mom's care was just okay. She was seen quickly in the ER and they ran the necessary…read moretests, which I do appreciate that's the main reason I'm giving 3 stars. What really upset me was the way one of the resident doctors spoke to me. In the middle of a very stressful situation, he asked me, "does your mom want to die?" completely out of nowhere. As someone already dealing with anxiety and having just lost my dad last year, that was incredibly upsetting and honestly felt insensitive and inappropriate. I understand my mom was in a serious condition at the time, but there's a way to communicate with families that shows empathy and respect. In that moment, it felt like we were just another case instead of people going through something difficult. I'm grateful my mom is doing better now, but that experience really stuck with me.

Been here for 4 hours and I asked the front desk lady how much longer can I expect to see a doctor…read moreand she told me some people have been waiting for over 12 hours and completely disregarded my concern. Wish I was given a heads up earlier on the wait time so that I can go somewhere else The registration lady did not know how to read an ID, she asked me if my name was "Matthew" four times while I'm literally standing there in pain. What else could be my first name, genuinely no common sense.

I have ucla as my group. So usually I feel my questions are answered but then sometimes I find, at…read moretest or procedure time, I was still given the simplified version, and was no longer sure I made the right decision about care. Usually i dont like that. But today I'm again seeing another thing which is people going about their jobs and filtering out the unnecessary disturbances that are bombarding the place! The yop of the list is slamming of DOORS! In many offices here at 200, no one says anything when a door literally shakes their desk and slams like a bomb. In the quiet waiting area with ppl whispering, it's literally plus 60-70db over ambient. Thats equivalent to someone turning on a stereo full volume by accident. It can happen 5-10 times in one minute as it's a busy place. And you jump! Simple detail adjust door closer with a Phillips screwdriver in like one minute. I have been coming to this building for 14 years and its the same! WHAT IS WRONG WITH YOU ALL. Maint you should be ashamed of your lazy asses. Admin, If you arent noticing this, you are not concerned with patients. Apparently, doctors techs researchers receptionists being able to concentrate is not high on the list here at UCLA. They have most of us well trained as customers: to expect bad service. update 8/25: I wrote the above between the first and 2nd half of my appointment 8/24/26. To JA below: you pride yourself on latest tech but what about everyday tech? You aren't too concerned. I'm sure it doesn't happen in your office! I was surprised and well validated to see that the 3 stars i randomly chose was HIGHER than the average 2.5 stars you have scored on average of all previous reviews (the ones not filtered out). Who are the People giving you #1 in California, what authority do they have to say that, and what are they looking at when they do? Just another company making money. Incidentally on my visit yesterday, to illustrate what i said above about not getting full explanations, i was told by the tech that there were 3 scans in the process not 2, as various doctors had told me, and that I could do only the first. The tech explained that if i didn't do the 2nd hour scans (he says i was only approved NOT to do one of 3 scans, the cat scan, and leave out the cat scan, and i was supposed to do a 2nd scan i didn't know about. I had been told catscan was the only scan in addition to the first, so they were planning to do 2 MORE, and i had to stay for the 2nd hour anyway to do 1 of the 2. I said, if they need the catscan later, they will have to inject radioactive dye again, right? 'yes' he said. So I said, just do all 3 scans. i think the injection is more concerning than the xrays. So he prooceeded to do all the scans AND THERE WERE FOUR SCANS NOT THREE!!!! What is so f'ing hard about explaining what you are f'ing doing? I want to understand it the way YOU understand it. Not a Gong Show version. Not professional.

I was headed to Pauley Pavilion for the NCAA Volleyball game and struggled with a place to eat…read moreclose by. There was plenty in walking distance, but didn't find anything I really wanted. And to make matters more difficult, the drive into LA was long...and I had to use the bathroom...eek! As I walked to the busy food area, I walked passed the medical center and figured....they should have a bathroom. And they did! Solving my first problem and ready to eat, I was exiting but walked passed the busy in-house cafeteria. Wow was it busy! I was here...so I decided to check it out...and it was fantastic. There were many food stations and everything being made to order. Why walk down to the populated busy food area when there are wonderful options so close by! There were almost too many options...but I decided on the tostada salad. I got it loaded with beans, chicken, lettuce, cheese, olives, green onion, and pico...all on top of a baked shell. It was very delicious and as a combo, it came with a medium drink...which all totaled about eleven dollars. If I need to go to Pauley Pavilion again...I will stop here for sure!

Hospital is big. And has chapel(s). Thats ok. A friend of mine had a medication problem. They…read morehad a specialist come. Talk to him. Let ok at medication. And he figured out it was a side effect. My friend is home getting better. Also the first time he went there they lost his dentures. They found them. Had them triple bagged sanitized. Good job. Quality of care was very good. Food sucked, but better than Kaiser.

It has taken me three years to write this review because the experience was so traumatic that I…read morewasn't ready to talk about it until now. During one of the most critical periods of my life, I repeatedly sought treatment at this hospital while my health continued to decline. Instead of feeling heard, I often felt that assumptions were being made about me and the cause of my illness. I felt that it was easier for some providers to attribute my worsening liver condition to partying and alcohol use rather than fully investigating what was actually happening. Eventually, it was discovered that I had autoimmune hepatitis. By the time the correct diagnosis was recognized and I received proper treatment elsewhere, my condition had progressed to the point that I needed a liver transplant. One of the most frustrating parts of my experience involved Dr. Patel. After reporting concerns about the care I was receiving and speaking with management, I was shocked to be assigned to the same physician again when I was later readmitted. That made me feel as though my concerns had not been taken seriously. Another hospital recognized the severity of my condition and provided the care that ultimately saved my life. I will always wonder whether my outcome could have been different if my symptoms and concerns had been taken seriously sooner. I understand that medicine is complicated and that doctors do not always have immediate answers. However, patients deserve to be listened to, treated with dignity, and thoroughly evaluated before assumptions are made about their condition. Three years later, I finally have the strength to share my experience. I hope that anyone facing a serious illness will trust their instincts, advocate for themselves, and seek a second opinion if they feel something is being overlooked. NURSE KIM JUNG THANK YOU and Nurse AMANDA from icu THANK YOU because they're the only ones who understood me and checked up on me and took care of me at least as much as they could. My memory was cloudy from encephalopathy but I do remember them and our Disney talks. Thank you ladies I'll never forget you

Horribly rude staff in the clinic! Apparently the clinic is helping out Intake today. There is a…read morewoman who was horribly rude and hung up on me! She was unprofessional! She should NOT be answering phones or working with the public in any capacity!!

So last year I had a mental breakdown where I was becoming very paranoid because of a new…read moremedication I was on that I cannot remember the name of, and I was transported from Kaiser Permanente in Harbor City to LA Downtown Medical Center in Rosemead, and I gotta say, while the nurses and doctors did show respect, the floor staff do not have any. I asked for some toilet paper while I was in the restroom and these rude, disrespectful, worthless pains in the butt who were going around checking blood pressure, told me to use my damn hand. My hand!! I wasn't about to do that so I got my roommate to get the TP for me and it was not an issue for him. Then I approached the two floor staff members in the hallway and demanded an apology. Only one of them apologized which makes me suspect it was the short, chubby one who said it. So I won't be returning to that psyche hospital in the near or far future. They can stand to improve majorly. I am extremely dissatisfied with the care I received all in all.

Background On Visit: Last month my mom was transferred to this hospital from Greater El Monte…read moreCommunity Hospital for a Esophagogastroduodenoscopy (EGD) procedure. She was admitted saturday morning and was discharged in the afternoon on Sunday. Visitation Rights: 2 times. Location/Parking: Located between Venice and Catesby Ln.. Paid parking can be found in their private parking structure, meter parking along Grand/surrounding streets, and/or the place we decided to park near the metro station next to LA Trade Tech which was free on Saturday. It was about 15 to 20 minute walk. Ambiance/Decor: Hospital is alright and relatively clean. They also have a outdoor patio to sit and enjoy some sunshine. Order Of Visitor Operations: 1) Walk in and get a visitor badge. They have face masks on the counter for you. 2) You can visit the gift shop or just take the elevator to where your love one/ones are. Service/Experience: Service was great. The nurses and doctors that were assigned to my mom provide great care and was thorough in explaining of the procedure that was going to be done on the following day. The nurses didn't struggle with operating the aspirator device compared to the other hospitals that she was transferred to before going to Diginity. Long story short, my mom had gastritis and was actually able to go home on the same day she had the EGD. Dignity Health For Thought: Overall, my mom's experience was good and the nurses and doctors were professional and thorough in their explanation of the procedure that was going to be done. Glad she able to go home on the same day.

If you are assigned Charge Nurse Louisa on the 7th floor, or RN Vidia Bakert or CNA Carla Smith, I…read morestrongly recommend requesting a different nurse/CNA immediately. CNA Carla Smith is normally in Registry and, based on my experience, appears to "float" into different areas. Based on my experience, I would not feel comfortable having any one of these employees responsible for the care of myself or a loved one. Please advocate for yourself and your loved one and speak up if you have concerns about the care being provided. Doing so could help ensure safer care for you or your loved one. I also had difficulty obtaining assistance through Patient Experience. I was unable to reach Garrett South by phone because my calls were not answered and there was no voicemail available. I experienced the same difficulty when attempting to reach Matt Salas, and I was unable to determine which department he works in, I was provided his name as a point of contact for assistance. My purpose in sharing this review is not to make accusations, but to encourage patients and families to ask questions, advocate for themselves, and request additional assistance when they have concerns about their care. Patients deserve to feel heard, respected, and confident in the care they receive.

Giving this place a 3 star rating just because of the doctors at the orthopedic center. I came here…read morefor a broken ankle and I felt the doctors were caring to help with my injury But the rest a 1. The front desk ladies at the orthopedic clinic are rude and lie to you just to get you of their back because they don't want to help or do their job. There was a problem with my insurance and instead of helping me they kept giving me the run around. Ridiculous that all the doctors are packed and won't take new patients. They don't care if someoe is dying all they care about is insurance money. The financial and general people who handle insurance problems are even ruder than the staff at the orthopedics. If you don't change where they want you to, they won't give medical care. Who cares if where they want to send you for promary care is two hours away from your house. Maybe being denied more medical help here was a blessing in disguise. Horrible hospital staff, management and front desk workers. I'm glad I won't be coming back here anymore. Stay far away from La General Medical Center esp if you need emergency care and are having issues with your insurance.

While the Medical center is a good one, the parking is a mess. First they had Valet, now they just…read moredirect your parking. They now have EV chargers, with all power cable cut and offline chargers. They seem to appear what they aren't yet, established.

I looked into this hospital a while ago when I was trying to find a place to have my baby, and I…read morewas a little unsure about delivering here. But, after my experience, I can't recommend this hospital enough! The nurses and staff were amazing and so attentive to my child and me. It was my second cesarean, and the care I received while I was there was wonderful and incomparable. I didn't get this kind of treatment with my first c-section. They helped me to the restroom when I needed it, and even helped me change my baby--simple things like that really helped me during my visit. I didn't feel neglected or stressed at all. The hospital is very clean, and even the few visitors I had commented on how kind and attentive the staff were. They even offered a free car seat and diaper bag for my baby. Overall, my hospital stay here was great! If I decide to have another baby, I would definitely deliver here again.

I was transferred here from different hospital due to my insurance…read more As soon as I got here, ambulance clues brought me up to the room, one of the nurses literally walked away. No hi, no can I help you, nothing she just said "I'm not her assigned nurse " I am in so much pain I asked for pain meds she said later. I asked to send in my lunch because my fever was coming down and with medicine I feel like I was able to eat. She said no I don't think you can eat or it's a nice idea to eat you need some smoothie you can have your family bring you some smoothie for you. My family lives an hour away. When my husband has some free time it's bad traffic time that it's take all the way 2hrs. Nurses don't care. I got here at 11 no Dr came to talk to me or nurse checking in on their patients THEY DO NOT CAREEE After this stay I'm absolutely not coming back.

GREAT PLACE FOR DIFFERENT TYPES OF SURGERIES…read more========================================== I need to have an outpatient surgery on my shoulder and I was referred to an ortho surgeon in this building. Lots of parking in the lot by the hospital. My recommendations are to drive straight to the roof. Most of the free spots are on the roof and the view is incredible. The Ortho Surgery Dept. seems very organized. I met with the surgeon and hopefully the surgery goes well. They do need to get organized as far as the patient pick-up area by this building though. When I tried to leave there were so many vehicles blocking through traffic right at the cut out for this particular building. The Keck people need to figure this out.

Very rarely do I have positive experiences with medical services. As a woman in a plus size body,…read moremost of the time my ailments and concerns are attributed to period pain or my weight. Dr. Taylor was so different from any other physician I've encountered in this sense. She really took the time to get to know me holistically. I didn't feel rushed or like she wasn't listening to me. She asked me about community support that I had in Los Angeles since I recently moved here. She asked me about my relationship with food, not just whether I'm eating enough fruits and veggies. It was a huge paradigm shift from how these annual visits typically go with other physicians. Because of her empathy and care, I felt much more comfortable sharing the factors that contributed to my weight and we discussed plans to work on this in the future. I felt very supported. She made a number of referrals for other issues I was having which made me feel like she was taking my concerns seriously. A small thing that made a big difference for me was that her description on her website says she provides "gender-affirming care" and she was wearing a lanyard with a trans flag on it. I am not transgender myself but having a physician who supports this community is important to me and to be honest, that type of mindset just comes with a level of care and empathy that you don't often see in healthcare unfortunately. Thank you, Dr. Taylor for your care! Very grateful to have established care with her. The medical center more broadly was also very nice. The building were clean, everyone was masked. The nurses and front desk staff were incredibly sweet and answered all my questions. The parking is free for 2 hrs which is great to not have to incur that additional cost. I will definitely try to route all my medical care through Keck in the future. My only issue is the center is BIG! There definitely could have been more instructions as to where to park and how to find my building since there are so many. Luckily I gave myself plenty of buffer time but for all their due diligence to remind us of our appointments, some extra guidance on how to find them would have been greatly appreciated.

My bonus mother has been there a few times and she is treated very well. The staff are very…read morewelcoming. Very clean and spacious atmosphere. I will recommend this place as a safe place to take your love one.

I was a little worried about putting my 97 year old father in any place, however I took chance…read moreafter a very quick personal tour and I'm happy I did. While the facilities are undeniably outdated with beds from what looks like the 70s or 80s and little TVs that aren't working (at least in my father's room), it's the staff and the care I'm impressed with. Most of the staff is wonderful. Most of them are dedicated to the comfort and care of the patients. The patients are kept clean, dry, and as comfortable as possible. I can see an effort made to entertain as well as to the little chores we all have to do like manicures and such all on a regular schedule. It is a nice center courtyard floor plan which gives residents a connection with the outside and each other. The floor plan is why I picked this facility as I knew my father would enjoy, looking out and even going out on occasion. It would be nice if the facilities got a little remodeling however, I'm glad they spend their money on the staff and having enough staff, instead of a nice new place with less staff in which patients are neglected or abused. We lucked out because my father got a perfect roomate whose mind is just fine. He keeps an eye on my father and calls the nurse anytime my father forgets and tries to get out of bed which he shouldn't do alone. I do wish the facility would use a pressure pad, either on the floor or bed, that would alert them if a patient was getting up. Overall, this place doesn't smell as bad as many of these facilities do, I believe thanks to the care and attention of the staff. I'm resting easy that my father is being well taken care of. Since insurance is covering this right now, and we haven't gotten a bill yet, I don't know what the value is, however, I am happy I picked these facilities. I would pick them again.