The doctors here are HORRIBLE! Documentation that is acceptable for better doctors isn't "good…read moreenough" for these doctors, and the accusations are unfounded. They do not look at the whole picture and give an evaluation. These doctors hold people's livelihoods in their hands, way too much "power" to not do the due diligence in evaluating each case. Everything I said to them was confirmed with the results from my actual test, but they refused to include that in my evaluation. Lastly, the office staff was rude, unprofessional, slow, and dismissive.

Best staff ever!!! Heather, Jade & Destiny were the best!!!…read moreDr Andrea was so kind and awesome!!! Would recommend this Concentra over any other!!!

I can to see Dr.Lasater for my knee, I received two cortisone injections and they didn't help me…read more. So I was told I can receive Gel injections for my knee and I tried numerous times to arrange an appointment for the Gel injections.. After leaving many messages to the staff, I still haven't received and phone calls about it.. It's been a long time and I'm done waiting.. I staff there are incompetent and should be replaced and deported.. The lady with the answering service needs to retire because she's too old to remember and carry on a sensible conversation I recommend finding another facility to go to . The Doctor is good, but the staff sucks..

Had a splint made for mallet finger,wore splint for 8 weeks 24 hours now I have a rash on the…read morefinger that hurts more than the reason for the splint.Unable to find a cure.

The sooner you arrive, the faster your service will be. I always am in & out if i got at 8am (when…read morethey open). The staff is polite & moves with urgency.

Wonderful group of professionals. Gave high quality service. From front desk to medical assistant…read moreand doctor 2 thumbs up.

I called based on a friends recommendation even though she says she's not totally happy with this…read moreplace. After talking to someone for five minutes they refused to tell me if I could even get in for appointment until I did a survey on my ethnicity. Finally they couldn't get me in for a week so I ended up having to go somewhere else. The girl who answered the phone was very rude. I've never had a good experience with Henry Ford so I'm not even surprised.

Went here after my lovely Primary Care Provider moved, hoping to find a new doctor. Horrible from…read morethe start. I needed refills on meds I've taken for years. When I showed up everyone thought I was there for a physical? Doctor didn't want to refill my meds. Insisted I see someone else then come back to her. Nurse was rude, constantly talked over me. All I was trying to do was get refills for daily medication I've been prescribed since 2013. Apparently at this office it's an issue and they try to send you else where only to come back to them? Never had this problem before in 7 years I've taken my meds.

very bad customer service my mother in law doesn't speak English and I was with her and my baby…read morethey take me with her to the room and did not let me take my baby with me and asking a lot of questions and the supervisor wants from me to go out the room to sit with my baby and I get so mad because they want me to be with my mother in law a I find out they were yelling to my mother in law she was not even happy very very bad service I don't recommend it to anyone!

This place doesn't see to be organize and are very tricky. They talk me into 3dimension mammogram…read moreMy insurance paid for examination I understood I would be paying 60 dollars for 3 dimension image well What they don't tell you it 60 dollars to do it and other 60 dollars to read it. What a bunch of crap. Not only that they lost my image it took three weeks to a month after I call and my doctor call for result. I was told at first they didn't have it my doctor was told it wasn't look at after 3 weeks. So do I have the right image just be careful. I personally will never go back.

Excellent stay with great staff. After being sexually harassed by a fellow patient they had…read moreswitched my room to the far corner with staff sitting by area and other patient on complete other side of building with staff on his watch 24/7. Great groups with down to earth social workers. Never had miscommunication with doctors during morning visits or any medication issues. Enjoyed fellow patients during stay as the staff had created a friendly caring environment.

I WANTED TO GET HELP. Go anywhere else. if you actually want help, this place is not it. they will…read moreonly traumatize you more. Heavily medicates patients and NO THERAPY LIKE THEY PROMISE. Dr. Eleanor Medina doesn't care about her patients. I wanted to be transferred to Henry Ford (where I originally wanted to go) because they have a very strict program with actual therapy and help. She told me I could, then later denied my request because she forgot who I was and the conversations we had prior. She has STAGE 4 CANCER, never comes in the building (you meet with her for 5 minutes on a phone call) and she's the one that decides if you can leave or not. She's clearly only working just for the money. I've been around many manipulative people and she was awful. Of course no one will do anything about it either. Your rights WILL be violated. GO ANYWHERE ELSE

Always a very positive experience. Love Dr.Reynolds and staff.They go the extra mile to be of help.read more

I've been a patient here for years. They are very friendly and I always have a good experience once…read moreI arrive in the office. My only complaint is their phone system. I'm often on hold for 10-15 minutes before talking to someone. And you can never just dial into a person directly as a patient. It's not the most modern office but they have been doing some recent upgrades - such as adding electronic touch pads to each room with access to a variety of medical topic videos and information. I do like the on-site lab here. Makes it convenient to get blood work done.

Bored on a Sunday night? Then, maybe you should give yourself a deep cut that requires stitches. My…read morewife did that, and she didn't want to go to an ER. After leaving the parking lot of 2 urgent care places that listed their hours as being open, but they weren't, we came here. This is a first class operation. You'd think you're in a fully equipped hospital, and you wouldn't be far off. Dr Awada is awesome. He talked to us as he did the stitches (she needed 6, so we got to talk a lot). He met Dr Fauchi 20 years ago. He worked with Doctors Without Borders in Mozambique. And, the work was relatively quick and it looked perfect. The wait at the ER nearby was seven hours today. We were in and out of here in about an hour and a half. The only downside? They don't accept insurance. That's not as bad as it sounds, since it's January and we're not even close to meeting our deductible. A hospital would've charged significantly more than the $250 we paid today. Dr Awada is also a primary care physician. We were considering changing doctors anyway, and I think we've just found our new family doctor.

Bad customer service representative talked to me crazy and disrespectful 9:30 pm Wensdayread more

They make you wait 30-60 minutes or more beyond your appointment time every single time, they nail…read moreyou with undisclosed charges and don't give you any recourse afterward once you catch it on your bill- Renee the bookkeeper was rude and absolutely no help and didn't give a rats behind I was upset. This place always overbooked, they couldnt care less that they waste your time or keep people sitting in their waiting room losing wages or time with their families. The doctors themselves and Karen are nice but the bookkeeper and whoever does their scheduling are a joke. The general attitude about their overbooking is "oh well we are working on it". No consideration for the patient. You are just $$ to them. They lost two of us because of their practices treatment. Will NOT go back.

The doctor is extremely knowledgeable with a top notch bedside manner. She is one of the better…read moredoctors I have had. However, I'm giving 2 stars because her support staff (receptionists) are so incompetent and unprofessional, it's unreal. I had an abnormal exam result and had to schedule an appointment for a procedure to determine if I have any precancerous or cancerous cells. When the doctor called me for this, she tried twice to transfer me to the desk and no one answered for 20 minutes. I just hung up. Then she called me back and tried again. No answer. She called me again and told me that someone would call me, and then I had to go to class so I forgot about it. I happened to have an appointment for something else a week or two later in between and she was shocked when I told her that I was never contacted to make that appointment, so I made it while checking out. So I did that, and went to the appointment, only to have a receptionist chuckle because she said I'd just had the same exam last month. As if I could forget that that quick. Then a different receptionist called me up and told me that they had put in the wrong insurance codes when they made this appointment, and so they couldn't see me for it, and they didn't have the equipment or time to do the procedure so we'd have to reschedule for 2 weeks. To check if I have cancer or precancerous cells. Which I might. We're going on 2 months ago in discovering this possibility. AND she discussed the procedure by name at the window, with other patients in line right behind me When I called my sister for an earlier ride than expected (my car is in the shop so I had to get dropped off) and told her they had to reschedule because it was scheduled wrong, this receptionist slammed the glass door closed (I was being completely calm). This in addition to them always trying to schedule me on a Tuesday or Thursday, seconds after I tell them that those days aren't good for me, and a 5 day stint of them giving me the runaround to get an important prescription refilled. Like I said, the doctor is amazing. Her receptionists are absolute garbage.