1. Concierge Care - Palm Coast

    1. Concierge Care - Palm Coast

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    Palm Coast, FL

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    Concierge Care - Palm Coast

    5.0 (1 review)
    Open Open 24 hours

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    3 months ago

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    Palm Coast Urgent Care & Palm Harbor Family Practice - Waiting room

    Palm Coast Urgent Care & Palm Harbor Family Practice

    2.3(46 reviews)
    1.8 mi

    I received a patient satisfaction survey and provided honest feedback regarding my visit…read moreexperience. It said don't provide personal details and that it would be anonymous, I chose the option to only write to the practice and not do a public review (at that time). The next day I was informed by a lady named Kristin claiming to be the practice owner, that I would no longer be a patient because the practice felt it was "not a good fit." My feedback was not directed at my physician (and I even complimented HER) && I greatly appreciated Kelley over the past 3+ years, but rather it was about the patient experience before that. As a patient, I found it concerning that my feedback (which was stated would be anonymous) resulted in her calling and yelling at me all emotionally unhinged (literally) and then dismissal from the practice. I believe patients should be able to provide constructive feedback without fear of losing access to their provider. Losing access to a physician I trusted after over three years of care felt and obviously was retaliatory. And as I do these reviews I see this is not an isolated incident and Kristen seriously needs some coaching or to find a job she can handle more professionally. Some people obviously cannot take criticism but nobody's perfect. A real conversation and apology would have went a long way. I am posting this and hoping the right person sees it so she can stop treating patients with so much disrespect, just because you married the owner doesn't mean you can talk to people sideways, yell & scream & hang up & disrespect clients. She's obviously on a "power trip" and if the actual owner thinks this is okay and it allows this to continue, he will loose many more good customers and workers all because of her immaturity.

    I don't know what happened to this place. I was spreading the news everywhere how great they are,…read morebut something changed. After being a patient for almost a year, I had mainly good experiences. Now, I have to try to hunt them down to get in touch with them. They do not return your phone calls and have little concern for your overall well-being. My doctor is Pablo (Pablo de Jesus). He no longer even makes eye contact and treats me like just a number. Currently looking for a new doctor.

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    Palm Coast Urgent Care & Palm Harbor Family Practice
    Palm Coast Urgent Care & Palm Harbor Family Practice - Another example. Look at her response to this man who took off work to try to do a walk-in appt.

    Another example. Look at her response to this man who took off work to try to do a walk-in appt.

    Palm Coast Urgent Care & Palm Harbor Family Practice

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    Concierge Care - Palm Coast - personalcare - Updated September 2026

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