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    Concierge Care - Palm Coast

    5.0 (1 review)
    Open Open 24 hours

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    19 days ago

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    Ask the Community - Concierge Care - Palm Coast

    Palm Coast Urgent Care & Palm Harbor Family Practice

    Palm Coast Urgent Care & Palm Harbor Family Practice

    2.3
    (45 reviews)
    1.8 mi

    I recommend this office for your health care needs. Over the years I have seen many of the same…read morestaff (receptionists, nurses, doctors, etc) which is indicative of a good work atmosphere: If it was a bad place they would seek employment elsewhere; it's easy to find a job in the medical field. That's not just what this family practice is about though. Their teamwork shows when they take on a room for of sick/injured residents and remain professional, and get them treated. This office is also a walk in clinic, because some times you need medical assistance without the costs of visiting the emergency room. My doctor has always taken time to listen to my health concerns, and then gave his professional advice and options. I have no doubt you will experience the same treatment. This will continue to be my place to ensure my health; you'd do well to do the same.

    I received a patient satisfaction survey and provided honest feedback regarding my visit…read moreexperience. It said don't provide personal details and that it would be anonymous, I chose the option to only write to the practice and not do a public review (at that time). The next day I was informed by a lady named Kristin claiming to be the practice owner, that I would no longer be a patient because the practice felt it was "not a good fit." My feedback was not directed at my physician (and I even complimented HER) && I greatly appreciated Kelley over the past 3+ years, but rather it was about the patient experience before that. As a patient, I found it concerning that my feedback (which was stated would be anonymous) resulted in her calling and yelling at me all emotionally unhinged (literally) and then dismissal from the practice. I believe patients should be able to provide constructive feedback without fear of losing access to their provider. Losing access to a physician I trusted after over three years of care felt and obviously was retaliatory. And as I do these reviews I see this is not an isolated incident and Kristen seriously needs some coaching or to find a job she can handle more professionally. Some people obviously cannot take criticism but nobody's perfect. A real conversation and apology would have went a long way. I am posting this and hoping the right person sees it so she can stop treating patients with so much disrespect, just because you married the owner doesn't mean you can talk to people sideways, yell & scream & hang up & disrespect clients. She's obviously on a "power trip" and if the actual owner thinks this is okay and it allows this to continue, he will loose many more good customers and workers all because of her immaturity.

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    Palm Coast Urgent Care & Palm Harbor Family Practice
    Another example. Look at her response to this man who took off work to try to do a walk-in appt.
    Another example. Look at her response to this man who took off work to try to do a walk-in appt.
    Palm Coast Urgent Care & Palm Harbor Family Practice

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    Concierge Care - Palm Coast - personalcare - Updated July 2026

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