Reliable and well trained service personnel. I have used Answer Heating and Cooling, for over 10…read moreyears. They have a wealth of service parts for most furnaces.

Story of the furnace: It was blowing cold air. We would have to turn it off for 30 seconds, then…read moreturn it back on. It would then blow warm air until it hit the right temp. Once it turned off and got cold again. It would then kick on with cold air. So we would repeat the process. We called Answer H & C who said they could come out immediately and look at it. Which I was grateful and the reason for an extra star. Once they started looking at the furnace, within minutes said it was because of our smart thermostat and the power adapter. They said we needed a new one. Which not knowing much about furnaces I took their professional opinion on it. I contacted the smart thermostat company and they said with the problem we were having is not due to their product. They wanted us to get something in writing from the heating and cooling company. Which we did not get in the first place. So I decided to contact a different company to see if they would tell me the same thing. Once again within second of taking off the panel, they saw some O ring that shouldn't be laying there in plain sight, and said we have a bigger problem. After taking 30-45 minutes inspecting the furnace they found we had a huge crack in our heat intake I believe they said it was. Which could cause carbon monoxide poising. By the state of Michigan they had to shut our heat off. Which this was the coldest week we have had so far. They showed me on the camera where the crack was and actually ended up finding two. We ended up going with that company for a new furnace since they were able to bump us up ahead of schedule within a couple days. Long story short, it seems like the Answer gentleman that came out did not want to work to hard and he realistically could have caused us more harm not fully inspecting the furnace. I was upset we paid $150 for him to come out and put the blame on the smart thermostat within 5 minutes of being there. Only reason I gave an extra star was the time frame they came out. If he would have inspected it and found the same crack I am sure we would have immediately went with them for our new furnace. Now I will look else where whenever needing any other service done.