The techs were professional and honest. I needed someone to verify mounting job, and they did so…read morequickly.

Did great work at a reasonable price! Scheduling was easy, and they were able to do it a few days…read moreafter asked for a quote.

When I first had the alarm installed in 2012 when they came to the area, they were great. Great…read morecustomer service, equipment. Since then, they have gone down hill. My last 3 dealings with them have been awful ! And todays experience was ridiculous. I was on the phone to cancel my service for 65 minutes! On hold 2 separate occasions for 60 mins!! The first specialist Chris, answered my call, I told him I wanted to cancel. He said he would have to look at my account and then tossed me back in the hold queue, at apparently the back of the line as I stayed on hold for another 35 minutes when a different specialist answered and took her literally 5 minutes to assist me.

8pm at night. Door to door salesman named "Andy" ignored clearly worded signs on my front door…read moresaying "DO NOT KNOCK OR RING BELL" and decided to ring my doorbell and knock two times each while my newborn was sleeping Opened my door and pointed to the sign and he stormed off and intentionally left my front gate open which would allow my dog to escape. Walked outside to close my gate and he yelled across the street "Good job closing your gate!" I asked him who we was with and he lied and said a pest control company. Terrible unprofessional behavior that paints Vivant in a bad light for hiring broke bums that just got out of a halfway house.

Rivas Technology Group delivers as promised and more. Ivan immediately responded to our request…read morefor help, came out to our home, and redesigned our poorly implemented attempt at delivering an integrated network, security and smart home system from a prior vendor. RTG implemented their Phase I plan within days. The entire system (network backbone, security system and cameras works precisely as promised with incredible clarity and stability. We will continue working with Rivas TechGroup to implement the next phase of our project. RTG is HIGHLY RECOMMENDED for quality and value and most importantly network expertise. They are absolutely worth what they charge. Did I say that they are incredibly responsive? YES.

I would highly recommend Ivan & Rivas Tech for any of your home IT needs! I am a bit of a tech…read moregeek myself and had spoken to another service before finding and settling on Ivan and his team. The first group I spoke to really didn't understand the scope of work I wanted and didn't understand the quality of the IT components that I wanted to be used! So I was impressed by Ivan's knowledge, speed of reply, and the speed and quality of his work! Ivan was ultra responsive and open to my constant questions and requests for follow-up. If you are talking to several companies - make sure you include Ivan & Rivas TechGroup on your list - they will quickly outpace their competitors.

I have called this place twice now called yesterday to get a key fob for our car talked to somebody…read morenot sure who but said I will get hold of the guy who does this work and have him call you to schedule the work, will here it is once again the next day no call back, I mentioned we were coming from out of town he said you will have to leave the car it could take most of the day, After several hours of waiting I call the dealer in Tacoma will take it in Monday they it would only take about 1 1 1/2 hours at most, not very good customer service,

I went in to get replacement keys for my car because this place was recommended to me. Went in and…read moreRandy helped me. He starts programming my keys and then comes and gets me because the door latch broke after he used the new key, ( I took my car in just a couple of days ago to a mechanic to have a full check up and he used our key and had no problem.) I come out and he had taken my door apart and told me which part he broke and said he would charge me $238 for labor to install the new part. Also, I would have to go to the car dealership and buy said part. So he broke my door and gave me a quote on how much it to cost to install. After I came home we called and spoke to him again and he said he didn't break it and that it is our responsibility to fix it. But that he can still install the new part for $238. He gave me no warning when I went in there that this is something that could happen. If he had told me that I would've said thank you for your time and I would've left the store. I left a message with the store manager but have yet to hear back from him.

Milton has been our alarm system guy for quite some time now. He is very knowledgeable about…read moresecurity systems. He has always been able to troubleshoot and fix any issues with our security system. And at a fair price. Would highly recommend him for any security system installation and repair.

After an outside door replacement, we needed to have the sensor replaced. Milton came out and in a…read morelittle over an hour had the job done. He was quite knowledgeable and did a great job. I would highly recommend him for any security system service you may need done!

Adding two more stars but there's a quick story behind the change. I again called the offshore call…read morecenter--who admitted they had no way to transfer me to a supervisor "in the States" so I asked for corporate headquarters phone number. Of course I was given the wrong number which was also the wrong state. A quick search gave me the actual corporate headquarters office in Florida. Called the phone and got myself in the right queue. The call was answered by lady in help center support--customer relations. What does it say about any U.S. based company that they only way to get real customer service IS TO CALL THE US-BASED CUSTOMER RELATIONS DEPARTMENT? A very sad commentary on how low these companies place quality customer service below profits. But the lady did expedite the return of the long lost install tech who finished the job the following week. And thanks to her I got a call from an extremely friendly and helpful tech support guy named Anthony who walked me through the basic features and use of our new security system even though we were over an hour on the phone. Anthony requested that I fill out the survey on him which I'd get after our phone call. Still waiting, Anthony. I mentioned the missing survey to customer relations lady and got no response. But she did make two follow up calls to verify that both tech support and the equipment install had been done. That was nice. So if you're reading this review, Anthony, I'd give ADT five stars if all its customer service staff provided your high caliber of service and were all worked out of offices located onshore.

STAY AWAY FROM ADT AT ALL COSTS!!!! STOLE $5,000 FROM MY 80-YEAR-OLD MOTHER…read more Four weeks ago, I decided to have a security system installed on my mother's house, she is 80 years old. I called ADT and told them that all I wanted was sensors and cameras installed on the front and back doors. I was quoted over the phone that this job would come in around $200 plus monthly monitoring fees. I agree and set a date for install. I could not be there for the install. The installer (ADT Tech) ended up installing motion detectors, perimeter cameras, fire alarms, window sensors (installed on windows that don't open, and you can't even get too) and charged my mom $5,000+. During the install my mom told the tech that she didn't believe her son ordered all of this and that she didn't want all of this. The tech told her oh no this is what you son ordered, and this is what you need. Which was a flat lie! For the last 4 weeks I have been calling ADT to get this corrected and my mom's money refunded to her. I have called twice a week for 4 straight weeks. Each time being told that somebody who could help me would return my call. Finally, I drive to ADT Tacoma off of north 9th street. I was told there by Brad Wheeler (General Manager of Operations for the Pacific Northwest) that he couldn't do anything for me. Really? He proceeded to tell me I needed to contact Nick Gayman a 3rd party installer as he was in charge and who I needed to talk too. I spoke with Nick, and he said I needed to speak with account management to get this fixed, which is who I spoke with already twice a week for the last few weeks. I have never been given the run around so much in my life. I even told them I would keep the equipment I ordered and continue the monthly monitoring service. I just wanted them to do what was right and remove the equipment I didn't order and refund my mom her $4,800+. But apparently nobody at ADT is capable of making the situation right. I am sure this isn't the first time this has happened and wont me the last. I will continue to make this right and won't be going away. Next stop BBB.

Dan was very professional and very nice but more importantly did fantastic work …read more Would recommend. Thank you so much!!!

The sales process was not professional. Their salesperson missed the first call by an hour and a…read morehalf. They were a complete no-call/no-show for the second call. When we finally connected a week and a day late, he hung up on me as soon as I mentioned that we went with another provider. No goodbye, just a click when I was mid sentence. I'm glad we went with someone else. I shudder to think what could have happened if they brought this level of professionalism to the install and monitoring. I would not recommend doing business with these folks if your appraiser passes your name to them as well.

Knowledgeable and great service!!! Just love our system. It's absolutely fantastic and soo…read moreconvenient. Being able to lock/unlock my doors with my phone has been a lifesaver for being a mom with 3 young kids. Absolute piece of mind is hard to put a price on.

I was referred by a friend to use Advantage Alarms and I'm incredibly happy I went with them. Most…read morecompanies I have contacted are very pushy on trying to sell me things I don't want or need. Chad came in and was very professional and explained all my options. And wow there is a lot of things alarms can do now days! We got an alarm and a door bell camera which is the coolest!! I definitely recommend this company.

Once my 36 months is up, I will not ever return! I called because we have been struggling…read morefinancially and got talked into staying with a lower rate. I did NOT know I was signing another 36 month contract I thought I was signing to agree to the lower rate. I need to cancel after all and now you want me to pay you 1K+ to cancel. I have been a customer for 9 years and and super disappointed in how I am being treated at this point. If I had the 1K I wouldn't be canceling in the 1st place. I mean that is a no brainer. Save yourself a headache and put in your own system.

Worst company I have ever dealt with, they have continued to charge us for 3 years after we had…read morecanceled with them, they would not give us any credit for the equipment we did not use, very hard to get customer service install dates and times, Value to us was a completed zero.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

Alee was great! Helped us turn the mess the builder left us for a media cabinet into a clean well…read morerun network rack! He also did a great job installing our security cameras! All for a very reasonable price! Can't say enough good things. See the included before and after photos!