I bought a chair from CONNS last year for mothers day. 9 or 10 months later, a part broke. It was still under warranty, so I thought, no problem. We had to wait over a month for a repairman to show up. He said he had to order the part and we would have to make another appointment for another service call. The part showed up at our house in a huge box. So, there it sat for another month, taking up space in our living room. Well, the "repairman" showed up and was not happy that the part WAS NOT assembled. He finally got it assembled and installed....and now the recliner DOES NOT CLOSE COMPLETELY! He sat in the chair and Said it sat fine, but now had to order a new motor. Seriously? Because it wouldn't close, it HAD to need a new motor. I sat in the chair after he left and.....IT'S LIKE SITTING ON SOLID BOARD. We immediately called him back and he said I have to call and make ANOTHER appointment. I then called the service dept. At CONNS and she said "Sorry but that's our policy". They have lost my business forever....GOD willing I get this corrected! I WILL NOT RECOMMEND THE TO ANYONE OR EVER GO BACK! read more

Worst customer service I have ever experienced!! We have been given the run around for over a month. What is the point of buying a service plan if you can't honor your end? The customer service in the stores is terrible. Don't shop Conn's!!! They are real great before you buy, but after forget it, getting help is impossible!! read more

No stars for this place. Worst customer service!! This company's name is so appropriate they are CON's!!! Do not buy anything from here I promise you will regret it!!! If you buy something from there and pay the outrageous delivery fee when they deliver your product PLEASE inspect your merchandise thoroughly. I mean turn it upside down and inspect inspect inspect- They will deliver damaged products and if you don't see it right away you are STUCK!!!! They even told me my high price warranty does not cover it!!! WHAT??? are you kidding- Yep contacting our Attorney General Office to file an official complaint and a Attorney Save this hassle my friends and shop SOMEWHERE else!!!!!!!!!! read more

I purchased a table and chairs set outright from the clearance department. I'm not sure if they were miss marked because they were so unbelievably low priced. The table legs had to be tightened and one of the legs of the chairs needed a screw, but for the price it was a great deal. We also purchased a tv and entertainment stand on credit. The tv is awesome. The tv stand didn't even come with directions-but we got it figured out. The sales guys are worse than used car salesmen. They hound you the entire time you're there. And when you get a credit approval online they call you nonstop!! Pretty annoying. But I like the stuff we've purchased overall. So if you're considering going there tell the salesmen to back off, stay strong in what your needs are, and do your credit app after you've decided what you want (if you're doing credit). If you do it online they will never stop calling. Oh, and don't buy any of their "extras" just another way for them to make money off you and it's unnecessary crap!! read more

Conn's HomePlus - Furniture Stores Near Me - Albuquerque, New Mexico

I purchased a rolling chair ($199) and computer desk ($399). I had the rolling chair delivered to my home (in-town); however, I cancelled delivery of the computer desk. I was told that the $149 charge for delivery and assembly was non-refundable. So let me get this straight -- I bought a rolling chair for $199 (which requires no assembly) and paid $149 for delivery? Does that sound right to you? This place is a scam. read more

We went in a price shopped ~ low pressure helpful sales person Charlie. Then we returned and made our purchases, very friendly staff. Great attention to detail. The sales Manager also stopped on the way out, to review our paper work and make sure our delivery info was correct. All around a great experience. Will return in the next week or two, to complete a few more purchases. Five stars and the prices beat the competitors. read more

Went in tonight to buy a refrigerator had to find a sales person because I was not greeted or even noticed. After a young lady helped me get credit approval for a 600 refrigerator she talked me into adding a warrant, when I reviewed my bill and saw that the warranty was $252 and asked her to take that off with the $22 they were going to charge for a water line (the refrigerator did not have an ice maker therefore did not need a water hose) I was treated very badly. She handed me the I pad and walked off, did not come back. She had no clue what she was doing or what she was selling, oh and if you do apply for credit make sure you read all the extra charges, all the added insurance connected with the credit added up to almost $300 more with a 30% interest. Cons really is a con, needless to say I walked out without a refrigerator and I will never go back. Very rude and un professional. read more

Horrible. Picked out a couch, got financing, told it would come in two weeks. 7 weeks later, still no couch. And then was finally told it would actually be 10 more weeks. Go to Ashley for furniture, they rock!! read more

Purchased a "warranty" with my Self cleaning GE double oven range and while running the self clean in the top oven there was fire for a few seconds, toxic fumes and about 6 hrs to cool down for oven to unlock. When i wiped it down the metallic paint is now peeling off from the inside of the oven. i called Conn's and told them light bulb is burnt out, left side of burner in oven not working properly and paint was peeling after self clean. Service tech came and and said he was only told about the burner. Tech called GE about peeling paint and GE tried to say I used chemicals in it when the tech could clearly see i hadnt. Then round about with corporate with no success. They say it is cosmetic and closed my case and said to call and have them come back out. Well when i called back now they say its physical damage and warranty doesnt cover it. What a joke this company and warranty is! When you use your appliance for something it was intended to do like a "self clean" and it destroys and makes your oven not usable that is a defect on the manufacturer's part. Do you eat food with metallic paint in it? Dont't buy from Conn's you'll regret it! read more

Conns has the work customer service I have ever come across. I turned in a tablet for repair and was told to give them 4 to 7 days. I have called on the status a few times this week and I am given different answers from employees. I finally called the repair center directly today and was told that the item is still at the store and has not been sent to the repair center yet. Tomorrow will be 2 weeks that they have had it at the store. read more

Horrible company!! I have rented from several companies before but Conn's is by far the worst.. I bought a TV and sound bar that never worked right, and then starting the first of the month I would receive 40 emails a day even though my bill wasn't due till the 13th.. Then if your one day late the phone calls start even though the statement and the contract state you have a 10 grace period, I once receive 37 calls with voicemails, even though I had told the representative the day before that I was got paid the 16th and I was making my payment then I still received 37 calls the next day and 15 calls the day I made my payment and I never been late to where I receive a fee.. So after 4 months of putting up with the calls and emails I decided to call and complain about the harassment and my broken tv and sound bar cuz I was paying for broken products and getting harassed about too.. I told them I don't mind one or two email reminders as it close to my due date but 40 a day for 13 days gets is a bit much and the calls where costing me money cuz I was in cheap deal at the time and one or two that first day is ok, but when I tell you I'm going to pay at least wait till I miss that before calling back but 37 a day after I had commutated with already.. Well they were not happy about me complaining and pretty much called me a lair about the calls and emails and I told the I'd be more then happy to send them proof.. But instead of fixing the problem their fix was to delete my number and email, but that's because things got heated due to the fact the manager was treating me so badly cuz I was calling them out on it, to were she hung up on me; but I was told I would hear from someone never did though.. so after being busy with moving to another state I called to see about my TV and sound bar, and lets just say I Never been treated so poorly by so many different departments in one company.. So I was SOL on my sound bar but I did have a warranty on my TV, but because of my move they decided to refund for the TV but still want me to pay the interest on the broken tv they sold me from the start, because I did have problems within the first couple of day and had threaten returning it all, but was convinced not too.. This is just all the tip of the ice burg the poor customer service and bad products, and a horrible nightmare.. GOING TO CONNS WAS THE WORST DECISION I EVER MADE IN MY LIFE!! Aaron's, Buddy's, Mor are way better places in my experience!! STAY AWAY FROM CONN'S!! read more

I had a great experience with this store, contrary to other's previous bad reviews. I went in for living room furniture. You can get pre-approved for financing, do that online and the store will know you're coming in and be ready for you. The financing process is easy-peasy. The sales person, Chris, was very friendly and helpful and let me take my time picking the pieces I wanted. They offered delivery for the next day but I wanted it for Saturday, which was fine by them. They called me a few times beforehand to confirm delivery, and arrived when they said they would. Delivery guys were super-professional and fast. Overall I have only great things to say about my Conn's experience, I'll definitely shop there again. read more

Went in today to get a washer and dryer. Guy was super nice and helpful. He did what he could to get us the best deal for our budget so he was awesome. HOWEVER, we were told we would get our washer and dryer tomorrow. He even called the delivery company to make sure there was room on the truck because we would have been perfectly fine picking it up from the warehouse ourself if it was faster. He assured us we would get it tomorrow. I told him how our friends down the street got a washer and dryer from them two weeks ago and they were told they would get next day delivery and they were rescheduled without being told for 3 days later so he gave us the number to the warehouse and told us to call hem when we get home which we did. Lady told us it wasn't updated yet but we should be on schedule for tomorrow's delivery and we'd get a call between 7-8pm tonight. We waited 8 came and went and we call them to see why. THEY SCHEDULED our delivery for a WEEK from today. And apparently it's out of everyone's hands at this point figures. Luckily they did make room for us on Mondays delivery but it's still a bunch of bull. Exactly what I told them I was worried about and that assured me wouldn't happened happened. Won't be going through them again. Such a shame because I was having a great experience at first. read more

I just made my first and last purchase at Conn's in Albuquerque. I was in the market for a small refrigerated air conditioner that's mounted in a window opening. I was drawn to Conn's because their ad showed the unit was $20 less than at Lowe's. There were 11 employees in the store and just one customer - me. They're paying some incredible overhead to keep a dozen people employed and trolling for customers. After I paid, I was told that I had just 24 hours to return it, if I needed to. After that time, I would have to go through their service department. What???!! While reading the specs on-line, I knew the unit was going to be a tight fit in the window and I wanted to open the box to measure. However, I knew that opening the box would have prevented me from getting a refund. So, I returned it unopened for a refund. The clerk couldn't do the refund transaction; it took a manager and almost 15 minutes to do that. What a pompous hierarchy. By the time I was finished with the transaction, I decided to go to Lowe's and pay the extra $20 to get good service and an easy, quick, and no-hassle refund policy. read more