As a rebuttal to Todd's comment please see my screenshot from my personal taxes proving things were…read morefiled late and I indeed paid a penalty. As for the error, in the taxes, I have provided screenshots of emails between myself and Mary. Moral of the story do not use these CPAs, as proof by Todd's lying below and unwillingness to make things right when customers have been wronged. I used Culpepper for three years and will not be returning. The first year was excellent, but my experience declined sharply after that. In the second year, communication with Mary became difficult, she was hard to reach and frequently offered excuses for delays. Our taxes are somewhat complex, and I expect extensions, which was the case for both 2023 and 2024. In 2023, despite poor communication, we finalized our taxes shortly after the deadline, so I let it go. 2024, however, was unacceptable. Mary prepared both our business and personal taxes. While working on our personal return, almost a month later, she discovered an error in the business return and attempted to blame me, claiming I hadn't communicated a change. That change was clearly included in the information sheet we provide every year. She eventually corrected the mistake at no charge, but only after deflecting responsibility. Meanwhile, weeks went by between responses, filled with the same excuses as the prior year. She didn't file our taxes until July, over three months past the deadline. I paid the bill but raised no further complaint at the time. Later, my husband called to give them an opportunity to make things right after they charged us an exorbitant fee for both returns, plus penalties from the late filing. Instead of addressing our concerns, they refused to let us speak with anyone other than Mary. She repeatedly placed blame on me and insisted she had done her due diligence, despite the fact that I had documented the gaps in communication with a clear timeline. Nothing was resolved. Because of this, I will no longer use Culpepper and strongly caution others against doing so.

Very professional and great communication. I would highly recommend their services. They handled…read moremy personal income taxes and made everything extremely easy and they are well versed on all the new changes in tax law over the last few years.

I knew we found the right company as soon as we met Roger and Tina. They are very personable,…read morethorough and knowledgeable. I am confident we have trusted our small business with the right team.

From the owner: Balanced Bookkeeping & Tax, Inc. is a bookkeeping and tax firm located in Knoxville, Tennessee,…read moreserving small business, corporate and individuals. With over 25 years experience, we're ready to assist you in achieving continued financial success. We take care to consider every client's specific needs and deliver professional service in a timely manner. Our expert accountants and bookkeepers are Fast, Reliable and Affordable! We offer personalized service to assess, understand and address your specific needs. We want to be your partner in helping your business succeed.

I have used LeaAnne Williams' accounting services for my personal taxes for 5 years. LeaAnne is…read moregreat! She is thorough and takes all the time I need to make sure understand every detail. LeaAnne is also very knowledgable which is great because my taxes have been somewhat complex. I have also had the need to get LeaAnne's tax advice on financial decisions throughout the year. She is always prompt in getting back to me and thorough. I definitely recommend LeaAnne Williams for any CPA needs!! She is a real professional!!! Greg C

Very professional, saved me a bunch in taxes. Always have a good accountant, a good doctor, and…read moredentist they are worth it

Never call you back, and I mean never. I gave them my taxes in February, but my taxes have never…read morebeen done on time for 3 years. This year, at the end of Sept, they are still not filed. Looking for someone new this year.

Awesome service very knowledgeable saved me money on taxes. Future taxes are set up so I can pay as…read morefew taxes as able

From the owner: We treat our clients like part of our family. Some services we provide are:…read more IRS Representation Tax Preparation Maximizing Your Deductions Tax Planning for Big Savings Protection for Wage Garnishments Payroll Tax Protection Bankruptcy Options that Work And More!

"I'm really disappointed with my experience. I had my business taxes done by this firm, and when I…read moretook my personal taxes elsewhere, another professional found significant errors in the business filings. When I brought this up, the tax preparer refused to help correct them, even though I was never made aware of the mistakes. She just kept saying that I signed them so I needed to have my new Tax person make the corrections. I think she was just upset that I switched and just stopped replying. I can NOT recommend them, as I expected a higher level of care and accountability."

Amazing group of people who jump through all the hoops to help. They really care about their…read moreclients and do phenomenal work