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    Consumer Music

    4.7 (72 reviews)
    Closed 11:30 am - 6:00 pm
    Updated 1 month ago

    Services - Consumer Music

    Musical instruments and teachers

    Consumer Music Photos

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    Reviews With Photos

    Lewis N.

    Before reading this, scroll down and see how many manufactured five-star reviews there are on this particular business. I find this extremely suspect and deserving of Investigation which I intend on doing. Please see image of four "not recommended" reviews I found at the bottom of this page and learn more about this business owner... [MY REVIEW] Where do I start? I had to make four trips to this place regarding strings. The first time I went, I needed one string for my 12 string guitar wich was missing the G string. When I got to the shop, I made the mistake of saying "E" string. They charged me two dollars on my first visit but swapped out the E string for a G string, on my second visit, (but the guy that handed it to me didn't seem sure if it was an exact correct gauge). I got home and it immediately snapped, so I drove down a third time to just pick up a set of 12 strings in the packaging but, (and this is where I probably should have gone to Guitar Center in Concord). Their collection of strings was sparse, at best and the gauge I wanted wasn't in stock, so the guy pulled the "Extra Light" off the peg and I said, "No, I need Mediums". He pulled the only other set of strings and said they were Mediums. (THEY WEREN'T, they were LIGHT). I didn't realize this until I was tuning the thin G string and guess what - it snapped and hit me in the wrist. Infuriated, I drove down a FOURTH time. I was fuming not only because the string failed, but because I've wasted more gas and a total of 18 bucks on strings that weren't the brand I wanted to get and were the wrong freekin' gauge! They are more interested in making a sale, at the cost of frustration of their customers. I say "You're not gonna' like this" - I plop the half used pack of strings down, and state that the damn G string snapped and that I want my money back. He hurries around the counter, I unzipped my guitar case and before It's fully open, he tears it out of the case, (past the unopened zipper opening, scratching the finish in the process), saying "Oh, don't be like that", runs to the back room saying "Let me fix this, let me fix this" AFTER I said, "I want my money back". I couldn't get a word in edgewise because he interrupted me three times, (a serious no-no with me), I lost all respect for him at that point. He rushed back out and asked where the pegs were and I said, tersely and through gritted teeth, "...on my BENCH". Before I could finish my sentence of "Look, man, just give me my guitar back", he rushed around the counter to fetch a set of pegs, (those things you put the string behind at the bridge), quickly waving it at me, (I didn't see it), stating that they were the same color, (you guessed it...they weren't). So there I was left to seethe in his cold-ass showroom. All I wanted was my money back or a simple "we don't do returns on strings", all I knew is that I wanted to leave because, it was actually colder INSIDE his showroom than it was OUTSIDE! IT WAS 50 DEGREES OUTSIDE! During the half hour it took for him to install six strings of a LIGHTER gauge of freezing my ass off in that place, I was forced to listen to him and his coworker having a casual conversation about who played for which famous performer and on what guitar, blah blah blah blah blah...GAAAH!!! When he was done, he stiff-armed the guitar at me, pointed to a drummer's thrown across from the counter and told me to try it out. reluctantly, I did two chords, and stood back up to put the guitar back in the case. That's when I noticed that three of the four missing pegs he replaced had black dots on the end. I'm OCD and this was enough to set me brain on fire. I just clammed up and left in silence but not before I commented on how freakin' cold it was in that showroom. I asked if he had a heater in that place and he said "yes, we have plenty of heaters". "We are men of action; Lies do not become us..." should have leapt from my lips, but instead I opted for silence and made a bee line for the door. I had to get my frozen ass out of that place and in to a warm car. When I got home, and pulled the guitar out of the case, I unwound the whole set and threw it away along with the replacement pegs, one of which was slightly narrower than the rest...if I had strummed it with a pick, it would have shot out across the room and strings would have broken, anyway. Life is too short to buy crappy strings at a sub par music store. If you know what kind of strings you like to buy, order them online or travel to a well reputed store who caries a wide selection...unlike Consumer Music's paltry and pathetic selection of strings... I'm giving this place an F+ (the "plus" for the Herculean lack of effort in providing proper customer service...by that, I mean they need to LISTEN to their customers when things go wrong and NOT assume they can FIX a problem with... (what's the metaphor I'm looking for?) Applying a used band-aid on a sucking chest wound.

    Fernanda G.

    Consumer Music store and studio feel like a home to me now! I've visited several guitar centers and sure it's a music experience so if's cool and all but it has never felt as special and personalized like it did in Consumer Music! Bret is an incredibly knowledgeable person and he did an amazing job making my guitar sound and feel good for my tiny hands! I'm so happy I got to record my 2nd single (coming soon) in Consumer music studio. Pavel is amazing and extremely knowledgeable in recording high quality vocals! I hope to be back soon for more instruments lol. I'm just gonna say, I flew from vegas to do this. That's how much I loved the store!

    He couldn't wait to start playing his new guitar  Thank you, Brad!

    Beautiful store. Nice ambience. Great Variety. EXCEPTIONAL customer service. Came in looking for a guitar and were met by Brad. He was very helpful and knowledgeable and answered all our questions. Not only did he help us find the perfect guitar but also took the time to help with technique and teach a few chords. It is obvious he is passionate about what he does and after spending just a few minutes speaking with him I knew we were definitely not going to leave empty handed. It is so refreshing going into a store as a consumer and receiving such excellent customer service. Finding exactly what we wanted was the cherry on top. With that being said we will definitely be back. If you are in the market for anything music, I definitely recommend Consumer Music. You will NOT be disappointed. 10 s

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    17 years ago

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    9 years ago

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    7 years ago

    Great friendly and clean space. Brad was super accommodating to us showing up late. Had everything we needed to rehearse.

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    11 years ago

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    14 years ago

    You can't get any more authentic! The people are helpful, and the supplies are great!

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    9 years ago

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    12 years ago

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    11 years ago

    Quality instruments, fantastic service, great place for the unique musician! Will definitely go back to this place!

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    Page 2 of 2

    Ask the Community - Consumer Music

    Review Highlights - Consumer Music

    Brad was so kind and so positive and informed me that at anytime I could hire a teacher to help me learn.

    Mentioned in 35 reviews

    Read more highlights

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    My daughter (14yo) has been taking lessons from Mr. Ortiz for three years. Prior to that, she had…read moreseven years of lessons. She plays advanced classical repertoire. Mr. Ortiz has many outstanding qualities as a teacher. He pinpoints weaknesses in technique and works closely with students to strengthen their technique. My daughter's technique has improved dramatically. Also, Mr. Ortiz's approach has guided my daughter's independent musicality. He doesn't insist that my daughter play a piece with his interpretation, as I've seen many teachers do. At lessons, he's asked her to play a passage several different ways, and he's shown her other artists' interpretations, then he leaves it up to her. She is fully engaged and invested in not just replicating a piece but in developing her own interpretive style. He has also helped her prepare pieces for festivals and Certificate of Merit, and she has been well prepared. My daughter has been insecure about memorizing, and Mr. Ortiz has helped her develop strategies for securing memory, like analyzing the piece's form and transposing to multiple keys. Lastly, Mr. Ortiz is a kind teacher. It's clear that he enjoys his students. He meets them where they are at. If they don't understand something, he patiently comes at it from a different angle. We think he is a gem in the world of classical piano.

    Mr.Ortiz has been working with our son for almost 4 months now and he has learned so much. We…read moreappreciate Mr. Ortiz attention to ensuring our son has a solid foundation of notes, timing, etc. as well as challenging him with pieces that interest him. My son was very timid when he started lessons but is really coming out his shell!

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    Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

    Exceptional! I had…read moresomeone break one of the pedals on my piano. Granted it was a older model so I was doubtful anyone would help. I turned to google/yelp to call around to see if anyone would assist. I called over 10 people but this location stood out! I called and the phone was answered by Andrew. Gave him the specifics of the piano and he was very knowledgable. He also confirmed that the pedal is no longer being manufactured by the company because of its age. He asked for my name and number and maybe he called a warehouse, supervisor or friend I don't know and called me back within 30 mins to re affirm my dillema. The reason for this 5 star review is the customer service. I didn't even spend a dollar in this establishment but they employed a empathetic patient employee that was able to go above and beyond to help. It's so rare in today's climate, personally I feel like everyone is rushing you off the phone and not truly listening to people's concerns. When I get a new piano I will definitely use this piano service!

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    Susanna at San Ramon Piano was fantastic from day one. She took the time to really listen to what…read morewe needed and helped us choose the right Kawai digital piano without any pressure. She was thoughtful, super patient, and genuinely kid-friendly throughout the whole process--and she also worked with us to get a great price. We liked the experience (and the store) so much that we ended up starting lessons here too. We've now been coming weekly for a couple of months, and Susanna has been amazing with our 3-year-old. She's patient, encouraging, and great at keeping lessons engaging for such a young kid. Highly recommend both for buying a piano and for lessons.

    I was interested in purchasing the Kawai ES120 but wanted to compare it to the ES920. This store…read morecame up nearest to me in a google search, they answered my phone call immediately and in minutes i was in their store trying out their electric keyboards. I was helped by a tall young salesman named Chris (i think) who was knowledgeable about the keyboards letting me know the differences between them. I appreciated not feeling rushed or hustled and was given however much time I needed. He answered all my questions well and politely. I had inquired to another store about their keyboards but they never got back to me so I placed an order with San Ramon Piano instead through their website when I got home. They were prompt and I had immediate customer service helping me out. Within a week my keyboard arrived as they said (and they offered to let me borrow another ES120 till it arrived!) The delivery men were professional, friendly and set it all up for me. It looks perfect in my home and all my expectations were met. Definitely pleased with San Ramon piano!

    Consumer Music - musicalinstrumentsandteachers - Updated June 2026

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