I made an appointment on a Tuesday for a Wednesday afternoon hair styling appointment. I usually…read moreopt for choosing a service, whatever it is I may be looking for on Yelp, with a higher number of reviews than Viva has, but I said what the hell, I'm sure it'll be fine. To accurately describe what happened, I'll give a chronological list of events.
Tuesday: called, got a woman on the phone who kept asking me to repeat myself. So, on the third try of telling her I wanted my "hair blown out and and straightened and to add in my own clip in extensions, hopefully around 14:00", she said "okay, how is 13:30?"...etc. She then asked "do you have a preference on stylist?". I joked and said "someone good" and she said, "hold on, I can't hear you" and kind of half went outside. I said never mind and that I will see them tomorrow. (They also couldn't (wouldn't?) take my phone number because it's a US number).
Wednesday, 13:30: I arrive at the salon and was greeted nicely and brought directly to the chair. I pull out my extensions and the woman (the same woman on the phone it turns out) looks slightly horrified and says she "doesn't do extensions". Ok. No biggie. "Is there anyone else who can?". She goes off asking the other 3 or 4 stylists if they now how. A girl says no at first, then yes. Then they tell me one girl who knows how to blow dry will do that part and another who knows how to put in clip in extensions will do that part. I tell them that this is ridiculous, then the same, "nice" guy who greeted me got very defensive and was no longer Mr. Nice Guy.
Wednesday, 13:40: I walk out in search for any other salon that can do this. It took me until 14:30 to find a place, and boy was I lucky. PLEASE save yourself the time and aggravation (if you look 2-3 reviews below, you can see that they similarly screwed someone else over) and go to Haringtons on Poland Street. Nick was wonderful and my hair looked amazing.
If you're tired of reading, I've already included the important bits. For anyone who wants to hear a little more, I will tell you why this whole situation pissed me off so much that I had to write this. I'm a singer touring in Europe currently. I had a debut performance at a very famous venue in London and I was to arrive for a soundcheck at 3 (in Soho, luckily). My image is a big part of what I do, so I depend on salons doing their part and listening to me when I tell them what I need (I think that's called "good business practice"). That's why I always am sure to tell them that I have these extensions, because, like the girl at Viva, not everyone does them.