I rented a property from this agent for a year and I have never experienced such appalling communication and customer service. First impressions were that things were very casual and laid back - not necessarily a bad thing, but the reality soon became clear. A simple repair on an oven knob took 2-3 months to happen, rendering it unnecessarily unusable. Fortunately, the rest of the tenancy was uneventful and we didn't have to have much dealing with them, but arranging the end of the tenancy was ridiculous. The deposit was not returned for a couple of weeks, and the two of them were trying to make unjustifiable claims for damage and cleaning - the place was left spotless and in a better state than at move-in! In the end, all that was taken was money for an oven cleaning, but this was not (as it is required to be by law) agreed in advance, it was just taken. One of the two agents is the most rude and unpleasant person I have ever had the misfortune to deal with - "get to the point" was mentioned in the last phone conversation, and her colleague is singularly unhelpful and ineffective.
Don't go anywhere near them, it's not worth it! Appalling. read more