If you need the fit on any garment adjusted, this is a good choice on the east side of London, near…read moreShoreditch. The garments in the window are ladies, but this tailor will also do men's alterations, and will also make you a bespoke suit, allowing you to choose your fabric, etc. My experience with alterations has been excellent. I've even had jeans done here.

Orhan is a wonderful small bespoke tailoring business. They are also happy to do any and all…read morealterations. And their prices are not nearly mind blowing as the shops that line Saville Row. These guys are right around the corner from where I live and trust them with all my clothing. They are great and quite friendly as well

For as much as I travel, one would think (or hope) that my brain wouldn't be such a sieve that I…read morewould forget essentials. Unfortunately, on my last London trip, I noticed upon arriving at the Virgin Atlantic Revivals Lounge that all of my cufflinks were about 3500 miles behind me. Getting to work in Canary Wharf, I was concerned that I wouldn't find a good jeweler nearby until a colleague suggested I take a quick look at Aspinal, which had a store in the nearby Canary Wharf mall. A quick perusal of their website led me to some lovely silver/mother-of-pearl cufflinks, and they even had a 15% off sale going on, so all the stars were lining up. Upon calling Aspinal, they confirmed that they had the cufflinks I was looking at online, and that their sale was actually 20% off in store. Sold! I was across the street and into the mall in under 10 minutes, and the staff had already taken the cufflinks out in anticipation of my arrival. Best of all, I was in and out in under 15 minutes, which included the time to have my cufflinks painstakingly boxed, covered in tissue paper, wrapped, tied with a bow, and a VAT-exemption form filled out for me. Unexpected shopping supported by fantastic staff have netted me with a lovely little early Christmas gift for myself. I'm looking forward to being back and checking out the rest of their interesting inventory.

I have brought items directly from their website, via their ebay shop, and brought items in to be…read morerepaired in their shop. On all occasions their customer service has been terrible. I brought in a bag to be repaired in their Covent Garden shop, sales girl was disinterested and informed me I would be called the next week regarding its suitability for repair. Of course I hear absolutely nothing, and considering I have left a bag costing hundreds of pounds in the hands of someone who couldn't care less, had to spend time chasing up the location of my bag. This company seems to think a few mentions in Vogue has elevated it above it's status. They would do well to heed the profit fall in Aquascutum, and bring their customer service in line with their prices. You'd find better customer service in Tescos than you do from their online and high street shops. Stick to Smythson, and avoid this hugh headache of a company

While I am very impressed with the quality of the shirt, I needed to send it in to their…read moremanufacturer to tailor it further. Their customer service did not reply to my initial request. When I sent in a request again, they replied they could help me with it, and asked for further details. I promptly supplied these, and never heard back, despite two further followup emails over the course of several weeks. For a high-quality and expensive shirt, I found their customer service to be unprofessional.

I was sent the wrong item in an online order. I contacted the merchant to return the item and never…read morereceived a response. Strongly recommend avoiding at all costs.

Lovely lady who works in here. Very charming and welcoming…read more I found a mulberry bag in here once and do find it is one of the tidier charity shops - making it easy to locate things you like.

Avoid their online store like the plague if you are ordering from the UK. Not only do they charge…read more£25 just for creating a return label, but they also add ridiculous unspecified fees and charges once their process your refund. You don't know what those charges beforehand, only once they've processed the refund. They withheld £89 in those charges (nearly 20% of the total item cost) for my refund. They won't budge if you raise it with them hiding behind vague T&Cs that they are entitled to withhold unspecified charges, whatever they are. Instead, use UK retailers that stock the brand or reputable international retailers like Farfetch who process returns for free.

If you are looking for high-end men's clothing and superb customer service, this shop directly…read moreacross the street from Harrod's is the place to go. We were visiting from the U.S. and I had looked at virtually every shop in town for a specific style of tuxedo without success. When I described it to Mr. Cleary at Pal Zileri, he said he didn't have it in the shop but that he could have it there the next day. We returned and indeed, he had brought in the perfect suit in two sizes for me to try. The minor alterations were performed and the suit was ready for me the next day. Their goods are very high quality - beautiful fabrication and superb tailoring - and the service is very British in all the best senses of that term.

One visit: 2.5/5 The…read morecloth shop is small but stuffed with fabrics. I just wanted a simple off-white cotton and the owner helped me find something suitable. She cut me a generous metre and the price was low so I was very pleased. The HUGE disadvantage: they keep a dog - INSIDE the shop. I don't mind dogs, but I am incredibly annoyed that I am now picking black dog hairs from my fabric. Many people have dog allergies, so it is not only unprofessional but inconsiderate to allow the cloths to be contaminated with dog hair. I am not sure whether I will use the Cloth Shop again due to this dog hair issue, which is a real shame as it is local and the staff were knowledgeable and helpful.

This is a great resource for your fabric needs - and then some. Not only does this shop - which…read morehas been around for 15 years - sell a wide range of special linens by the meter, they also stock stacks of blankets and other fabric furnishings. There are antique welsh, alpaca and gorgeous baby blankets alongside indian silk shawls and lambswool, cashmere and merino wool throws. Their Hungarian grain/flour sacks - in lovely chunky textured linen - and sets of antique linen tea towels always catch my eye.

Fabric wholesalers, mainly for trade. You need to make an account with them (no charge) to buy…read moreanything, which means you will get a few emails from them. They have a lot of your standard type fabrics, namely printed polycottons, ticking, some lower end suitings, poly satins, linings and synthetic laces. Minimum 10m order unless you reach the end of the roll. Nice staff, there are quite a few places round here of the same vain, so it'd a good place to look if you're a business needing fabric suppliers.

Argos is great for small electrical items and other stuff for the home. This branch has a row of…read moretills which are rarely manned. The Customer Services desk is in fact a till (who knew!) and is your best bet for being served. The manager has an 'unfortunate' manner. I don't think she's a natural at dealing with customers. I'd miss this store if it went but there are more pleasant retail experiences to be had elsewhere.

Good customer service. Not too much waiting. Easy returns. Although I must say their catalogue…read moreneeds expansion. There are products I had to order from amazon because they were not available in Argos