I had a broken capacitor on my evaporator blower motor. I called Atlas, and for the weekend the…read moreservice call was right where I would imagine it being for an off season emergency call. My experience with HVACR troubleshooting is above average, so I watched how he worked. 10/10 in expertise, professional, and general customer interaction. He didn't try to upsell me, he didn't charge a huge up price on the part (which I was actually expecting him to do). So, although the price might be a little higher than the rest, Atlas will give you the high quality work to match the price you're paying. With other places that have coupons in papers and red flag generating low prices, they are also the ones that I have seen notoriously sneak hidden fees into the final bill... again Atlas didn't do this. If you want fast, high quality work... I couldn't recommit Atlas more.

Shawn with Atlas HVAC was really great. He was prompt, a great communicator, and took pictures of…read moreeverything that he did so I didn't have to climb up in the attic to see what he was talking about. I highly recommend contacting Atlas for any HVAC needs.

Called 5 times regarding a diagnosis to talk about coming back out to repair. Kept getting told…read morethat I would get a return phone call but they NEVER would call back. After two weeks of this I finally said "Next" and immediately found someone else who came highly recommended that put me on the schedule for the next day. I would not recommend Hendrix at all. Their customer service sucks and they apparently don't want the business

the service itself was fantastic, and Matt was super kind and efficient, but I feel like I…read moredefinitely got screwed on the price!! our capacitor was not working correctly, Matt installed a new one in under 10 minutes... it sucks that a $25 part cost me $359 to get installed!

Service requested this morning and James J. showed up this afternoon. Fixed all my issues and now…read morehave cool air. James explained everything as he fixed it all. Thank you for your help James. The helpfulness of Shelby, at the office was awesome. GKC

my central unit went out so I called these nice folks for an estimate to replace the system . They…read moreshowed up on Saturday morning around eight a m, replaced the entire system cleaned up after themselves and was out of here by 2 pm. They are very professional people who do what you need and explain in detail what was done . No nonsense and I highly recommend them for any hvac problems you may encounter !

I certainly would have used words like straightforward, honest, and professional until I needed my…read moreunit repaired after having a brand new inside/outside unit installed a little over a year ago, and it is definitely still under warranty. Looking at some of the reviews, I see that I am having the exact same problems as previous suckas..I mean customers. Promises of returning to do tasks promised, but never returned, appointments not being kept, calls and text messages being unanswered or blocked. Initially when my problem occurred, a technician came out and had the unmitigated gall to tell me that if my thermostat cooled below 70, that I was lucky. What?!!! My system wasn't blowing out cold air and overall my house was hot and uncomfortable. I wasn't satisfied with that answer knowing the performance of the system prior and that something was definitely wrong. He then said that he would come back the next day with the owner and it's been the run around ever since. This company came referred, but I should have used the company I've been using prior, but they got back to me too late in this Georgia heat. I will not let heat and haste let me make this mistake again, especially when it comes to thousands of dollars of investments for anything that I own, and using a company with integrity. Do better or retire!

It's so hard to get someone to show up on time AND get great value for your $. These guys did that…read more Showed up right when they said they would, finished quick (2 1/2 hours for a 4 hour estimate) cleaned up when they left, and offered the best price. Great price, wonderful to deal with. The best around.

Of course the AC goes out on a Saturday morning. I did some searching and Backs was the only place…read moreout of six companies I looked at that was open. I called and they picked up. He was on another job but said he would come over on his lunch break! They let me know when he was in route and going to arrive. He did a complete inspection, then showed and explained to me what was going on and what needed repairs. He ran an estimate and we discussed options and he took time to fix it and get it up and running. I highly recommend Backs. I didn't feel pressured to spend more money than was necessary to get it repaired, he did what he said he would do and although busy- took the time to fix it properly. He was professional, took time to explain things and I felt like he was honest and knew what he was doing. I will be doing business with them again.

From the owner: Here at Back's Mechanical we take pride in our innovative approach to the RHVAC industry, and…read morestrive to maintain this status to ensure the stability and longevity of our business. Our focus on employee well-being and performance is at the core of our success. We believe that by investing in our employees, we are investing in the success of our company. We provide ongoing training and development opportunities to ensure that our team is equipped with the skills and knowledge needed to exceed customer expectations.

With all the choices you have on the island and in Brunswick I have always been impressed with…read moreIsland Air customer service and service from experienced technicians. This company does great work and is always reliable. Go with Island Air.

Mailed my payment to Island Air yesterday and WILL NEVER call them again. My problem is not with…read moretheir work, but with their lack of customer service. A bill was emailed to my husband 3 months ago. He replied to the email with a few questions about the charges. NO RESPONSE from them until the office manager (owner's wife) called me on yesterday to threaten to turn me over for collections. REALLY, I am middle aged and NO one has ever had to turn me over for collections to get payment from me! I had never even seen the email that my husband received from them and did not even know we owed them anything. No only was the office clerk rude, but she accused me of lying that I had not received a paper bill in the USPS at my home address. As I said, the check was written and sent out immediately and I NEVER want to hear for this place again. There are other options for heating and air on SSI. Do yourself a favor and look elsewhere.