Been with this branch since they opened Staff couldn't be…read moremore pleasant and helpful . Tends to all my banking needs. Wouldn't think of going elsewhere. They treat you like family and not customers.

This is one of the friendlier branches. They never ask me too many questions or give me a hard time…read moreabout my complicated account situation. Most of the staff are amicable and they work fast. I travel from Groton just for their customer service.

I am going to withdraw every dime because of how rude a teller was to her customers including me…read moreThere was three (3) of us in line and she proceeded to do everything else but tend to the customers. So I had to ask the manager to send over some assistance and she got upset. Nobody wants to stand in line fo an half of an hour when the bank is empty and wait until she catches up on her daily tasks. She totally ignored her duties then try to be spiteful with my transaction.

Customer service special interest ATM refunds Bill pay app is extremely helpful and convenientread more

The BEST branch around! Consistency great service by everyone in the branch. They are always…read morelooking and offering ways to help you! I also love their new ATMs with the virtual tellers!

I've never had the problems depositing money in the ATM anywhere like I've had here. So many times…read moreI've been told the ATM can't accept cash. If they aren't responsible enough to schedule ATM servicing, then put an ATM in the lobby. Plenty if other banks in the area, consider using them.

I had a prepaid card, I went to withdraw my money, teller wouldn't give me the full value…read more of the card, why?Blamed on the war When to New London branch without a problem they give me my money

It's crazy that this branch is still not open, even partially, with office hours. A local phone…read morenumber is also not provided for an office appointment request. After dialing the 800 # provided at the website, you encounter only an automated, indifferent voice that promises a long wait before your call is received. Small wonder....since customers are required to call in, rather than receive in-person service. This is terrible, lazy service....especially now when schools are opening, restaurants are in business, and front-line providers have been taking care of us throughout this pandemic.

Daphanie is the most polite and courteous banker to work with. She cares and remembers each…read morecustomers needs! I'm a difficult customer and she handles my transactions with grace and patience!

Have been a member for over 20 years. Every person there has been greatly helpful and truly…read morecourteous . When it came to a loan everything worked out fine. The personel have been working there for years, so that in itself speaks highly of the Navy Federal Credit Union.

From the owner: Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy…read moregreat rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 380+ branches worldwide. Our Members Are the Mission®. Insured by NCUA.

I have been a customer there's since 2018. I thought that they were a great bank, until recently…read morewhen the locked my account and closed the account and are not letting me get my money out the bank. They said they closed it because someone was fraudulently trying to get into my account I told them that they were keeping me from getting my money and keeping me from getting my direct deposit from my employer . They are thieves