There are some reviews that are easy to write, and then there are reviews like this one that come…read morefrom one of the hardest experiences imaginable. As professionals entrusted with arranging a memorial service for a young person in our care, we were searching for a funeral home that would treat this child (and everyone involved) with dignity, compassion, and respect. From the moment we walked into Prospect Memorial, we knew we had found exactly that. Kim welcomed us into a private space where we could gather our thoughts and discuss every detail without feeling rushed. She has a remarkable ability to make people feel seen and supported during unimaginable circumstances. Throughout the entire planning process, she met us with patience, kindness, and genuine empathy. We later learned that Kim's background as a nurse has clearly shaped the way she cares for families. Her compassion extends far beyond logistics. She thoughtfully guided us through decisions we never wanted to have to make, offering recommendations that honored this child's unique life and circumstances, including helping us find an appropriate cemetery and coordinating beautiful floral arrangements. What I'll remember most is the way Kim cared not only for the child we were honoring, but also for those of us carrying the responsibility of planning the service. She repeatedly reminded my colleagues and me that our hearts were in the right place and that our efforts mattered. Those words may seem small, but during an incredibly heavy time, they meant more than I can express. The service itself was beautiful. The funeral home is immaculate, modern, and thoughtfully designed, creating a peaceful environment for remembrance. Every member of the staff was attentive, respectful, and quietly ensured that everything unfolded seamlessly. They allowed us to focus on honoring this young life instead of worrying about the countless details behind the scenes. I sincerely hope I never find myself in a position where I need to plan another child's funeral. But if I ever need funeral services for a loved one, personally or professionally, I would not hesitate to return to Prospect Memorial. Kim and her entire team provided extraordinary care during one of the most difficult moments imaginable, and I will always be grateful for the compassion they showed to everyone involved. I hope this review conveys even a fraction of the gratitude we feel toward Kim and her team. They helped make an impossible task just a little more bearable, and that is something I'll never forget.

I attended a service at this funeral home. I was never so disappointed in a funeral home before the…read morestaff/owners were very cold and not friendly at all. The interior and setup of the service was very sloppy. Wasn't impressed at all! For a "supposedly" well knew name in Prospect Connecticut...I see it as a name doesn't mean nothing if the service isn't there. Would never recommend this funeral home for someone loved one.

My wife's mother passed away and we were so very fortunate to have Mullins funeral home taking care…read moreof all the arrangements. There were knowledgeable, accommodating and compassionate. Everything we needed during that difficult time. I was also expecting a high pressure sales environment and was on my guard for anything that seemed self serving (I'm suspicious and skeptical by nature). Our experience was the exact opposite of that expectation. From the basic planning to the extra arrangements we were dealt with more than fairly and even talked out of what I thought would have been easy (and not superfluous) upsale. In this age of large companies we all have become accustomed to giving up on customer service and personal attention to detail. Mullis Funeral home is one of those rare places that still prides itself on the customer's happiness and value. Im lucky to have had the experience that allowed me the opportunity to write this review.

My family is still reeling from the insensitive way Mullins handled our mom's burial today…read more The representative from Mullins rushed the entire thing as if he was late for an appointment. First, he asked us to follow the hearse in our car, then halfway through the ride, he blew a yellow light and kept going. At the cemetery it was rush, rush, rush. The final blow was, as I collected the other half of the funeral home's payment from my sister, the Mullins guy took my place as pallbearer and carried my mom to her grave without me. The other pallbearers protested, but he ignored them. We were in and out of the cemetery in about 20 minutes. This was as cold and uncaring an experience as I've ever had. My sister left in tears over it. And I was robbed of the experience of carrying my mom to her final resting place, all because the Mullins guy was late for lunch or something. My family will hurt for a long time because of it.

Worst customer service ever. Trying to get copy of paperwork for probate and Abraham Green is…read morescreaming at me because it isn't my name on the bill. And the fact that I am the only child of my father seems to mean nothing. Can't imagine how his graveside manner is any better. Must be easy to have crappy customer service when all your clients are dead... EDIT: They have now threatened me with a lawsuit for posting this review. BEWARE OF USING THIS COMPANY. Amazing that the company is now posting here, talking about family dynamics to which they have no actual knowledge. Further, leaving my name off of the paperwork, is likely a felony, as the documents are related to probate court. P.S. to Meoba (who posted a five star review even though they work for the company)...the person I spoke with on the phone, told me their name was Abraham. I have it recorded. Thank you for confirming to me that your company did not even have the courtesy of being honest about who I was speaking with on the phone. 2ND EDIT: Since Meoba from Abraham Green & Sons is threatening to shame me by releasing the email that I sent to my cousin in 2010, I'll just post that message here. Shame me? Abraham Green Funeral Home attempts to SHAME customers into taking down negative reviews? MY GOODNESS DO NOT USE THIS COMPANY! Here's the 2010 email they are threatening me with: Cheryl - Yes, I'm aware that Judaism frowns upon cremation. However, there isn't anything in the law that explains what to do if one doesn't have the means, in this modern age, to pony up the absurd $7k price tag. Honestly, if you think a proper Jewish burial is the way to do this, then I suggest you contact whatever synagogue would be proper/open to listening, and explain the situation and see if they have a fund for such a scenario or congregants who are willing to donate the money. Otherwise, I see no happenstance that will allow for that kind of expenditure. Thanks, Marc THIRD EDIT: The company took down their "review" that revealed my personal information. Thankfully, I took a screen capture so I can show just how rude and unprofessional they were. See the image attached...

I would urge people to avoid this Funeral home and look for more professional businesses to work…read morewith as their customer service is lacking. They also air personal people's information on the internet. Quite shocked and in disbelief. Private matters and death is a matter that should be dealt with respect and humility. I do understand they are one of the few Jewish options around, but they will not be getting my, nor my friends, business.

Dated - decor is dreary and depressing Poor parking ,…read morecramped and an odd set up with multiple small rooms. I'm serious need of an update. Funeral director, John Harding is gruff and un-polished for the position. His father was a gentleman but is sadly retired.

Explore other options if you can. Our mother passed in mid April 2022. Here's a sample of our…read moreexperience: 1) We received the very steep bill in mid-September, along with sympathy cards and Mass cards that we received after the Masses were celebrated. 2) We specifically requested that our Mom's rosary be removed prior to burial for Dad to keep. It wasn't done. 3) We requested to have the hearse ride past two homes that meant a great deal to Mom - and are a stone's throw from the cemetery. That wasn't done, either. There were other examples of half effort and lack of attention to detail. Overall, the level of service and care seems to have fallen far from where it used to be.

Under sad circumstances We used the services on the funeral…read morehome in Connecticut The personnel were emphatic and understanding our family wishes and went above and beyond to prepare a beautiful viewing Among the sorrow we found comfort on having our beloved family member honored and showing the love and respect professed in life. The room was arranged as requested. Our family and friends found a pleasant haven to gather and share memories We had a group pray We had the procession arranged like a Swiss clock The facilities are beautiful, peacefully and well kept. This is a review nobody wants to make due to the event that change your life, but I am happy to see how professionally our funeral services was arranged by this team. Thanks again for your care and support during such this sorrow time. P.S I didn't take pictures during our funeral service,

Although it was a very difficult times for our family, Commerce Hill was extremely helpful during…read morethe entire process. It all started when a loved one passed on, late on a Friday night. Commerce Hill arrived within an hour and was extremely flexible in scheduling the planning the following day. David Dougiello was our mentor during the entire process and did an amazing job of accommodating our requests and taking care of every little detail. We were able to focus our entire energy on the family and helping each other grieve. David and the entire staff went above and beyond to explain everything, offered a no-pressure approach to making decisions that were best for our family, and took care of every little detail leading up to and including the funeral and burial. Thanks to everyone for the support. Please make sure you seek out David and work with him as he is trustworthy, compassionate, and incredibly attentive to detail to help you through your difficult time.

Chris, Angela and Britney (one more staff I didn't know their name...) were kind, compassionate and…read moreaccommodating to our family. They made themselves available for us and helped our mother make some heavy decisions. My siblings and I are grateful to the patience they showed for our mother. I would recommend Beecher to help get thru these tough times.

Beecher Funeral Home has handled many a wake that I have attended and the staff has always been…read morevery professional. They are fantastic to work with and the building and grounds are a beautiful place to greet guests and family members. Having visited when there are multiple services going on, I can say that the rooms are well marked, although parking can be a real pain. There's a lot down the hill, but it's a far. It can be really difficult walk especially in the rain. It's on the village and Brewster has grown so much, so there doesn't seem like they can solve that issue. There website is fine if you're on a desktop computer, but I wish they would make it more suitable for a mobile phone. It's a beautiful building with a lovely setting in the village and a professional staff. I have found that this a a very respectful and dignified place and appreciate all they've done for my deceased friends and relatives.

My father passed away and our family worked with Abriola Parkview Funeral Home during one of the…read moremost overwhelming and painful times in our lives. From the very first moment, the entire team made a difficult situation feel a little more bearable through their kindness and steady support. Jim, Ray, Carol and everyone we worked with treated us with genuine care and patience. They made sure every detail was handled with thoughtfulness and respect, which allowed us to focus on grieving and being together as a family instead of worrying about the arrangements. The wake and the services were beautiful. Everything was done with such care and dignity, and it truly felt like a peaceful and meaningful way to honor my father. Even after the services were over, Ray reached out to us to share information about military benefits that my father was entitled to. We had no knowledge of this program for veterans, and we are truly grateful for his follow up and for taking the time to make sure we did not miss something that could help our family. I am deeply grateful for how Abriola Parkview Funeral Home supported us. Their compassion and professionalism helped carry us through a very hard time, and that kindness will stay with our family.

Customer needs to be treated with utmost care and respect. Stressful for all, proprietor's first…read morepriority should be loved ones transition at this devastating juncture of life

In September, our family entrusted Chapel Memorial Funeral Home (CMFH) with the arrangements for my…read moremother-in-law's final services. Unfortunately, the experience was deeply disappointing, marked by a lack of professionalism, empathy, and organization. At a time when families are most vulnerable, CMFH failed to provide the compassion and integrity one should expect from a funeral home. Our family initially met with a gentleman who was courteous but not authorized to make final decisions. We were told we needed to meet with Valerie, the funeral director, to finalize arrangements and ensure we could stay within our very limited budget. When the meeting day arrived, Valerie showed up 20 minutes late and was completely unprepared. From the start, her demeanor lacked empathy and professionalism. During our discussion, she made an inappropriate remark about her colleague, stating, "He's a man and doesn't know what needs to be done" when referring to the preparation (makeup) for our loved one. This comment was not only unprofessional but highly insensitive, especially to a grieving family just days before the funeral. Regarding pricing and services, we were charged for the use of a 32" ONN television to display a memorial video. The fee was explained as covering both the equipment and dedicated technical support. However, the person assigned as "technical support" -- who was also managing the funeral service -- had no technical expertise. She did not know how to connect a laptop with a cable, and I had to personally request one twice. The only method she attempted was using a USB stick, which the monitor couldn't read. This made the charge unjustifiable and added unnecessary stress during an already emotional event. After finalizing our selections, Valerie provided a written quote. We reviewed all the details together, signed the paperwork, and left to obtain payment. While en route to the bank, I received a call from her stating that she had made a "calculation error" and was increasing the total by $1,100. The tone was dismissive and unapologetic -- no acknowledgment of the inconvenience or her mistake. When we returned to deliver payment and the clothing for preparation, Valerie avoided contact altogether. Her office manager -- the Office Manager, who also handled "technical support" -- processed everything. On the day of the funeral, Valerie remained out of sight, never once checking in with the family. At the gravesite, without prior coordination, the attendants instructed the pallbearers to face the mourners and speak -- something the family had never requested or approved. Following the service, a blanket with our loved one's image was presented to the family. While it appeared to be a thoughtful gesture, we know it was not without a cost and even an offer to purchase additional copies. This left a terrible impression, as if the family's grief had been turned into a sales opportunity, despite our clearly stated budget limitations. In summary, the facilities and service quality do not justify the cost. Valerie did do a commendable job with the physical preparation of my mother-in-law -- she was presented beautifully and as we had hoped. Unfortunately, that was the only positive aspect of our experience. Chapel Memorial Funeral Home's lack of empathy, accountability, and professionalism made an already painful time even more difficult. I would not recommend this funeral home to any family seeking respectful, compassionate, and honest service during their time of loss.

I want to thank Ms.Valerie and her staff for doing an outstanding job with my dad Pedro Hernandez…read morecelebration of life. Ms.Valerie and her staff did an exceptional work she knew I was so stressed about the funeral service and she reassured me that she had everything under control.. it was a heavy weight lifted off my shoulders. They treated me as if I was a family member.. They are so professional, and caring. Thank you Calvin you did an amazing job with my dad Pedro he looked so handsome as if he was sleeping. This is my number one funeral company highly recommended.. they also celebrated my moms Maria Torres-Diaz celebration of life 2 years ago!! GREAT JOB CHAPEL MEMORIAL FUNERAL.