Having bought my car from Cornes Toyota and then serviced in their service section, I was originally impressed with the service I received. Everything was great. They were efficient and prompt and everything worked like clockwork. That was until it all went pear shaped! And boy was that a big old pear.
Put my car in for servicing in the morning and picked it up later in the afternoon. I backed out of the carpark and heard a terrible noise but of course my car had just been serviced so there couldn't be anything wrong! Drove from Hawthorn to the city - everything fine. Drove home from the city, lights started to light up on my dashboard and my alarm bells started to ring. Later drove to a nearby friend's place and by the time I got there my brand new car was dead. Not being mechanically minded, I had no idea what was wrong so called the RAA. The long and short of the dilemma was my poor little car had to be taken back to Cornes Toyota Service Department via a tow truck because the radiator had been punctured by 'something' and needed replacing.
Added to this was the fact that my drivers seat was covered in grease and my new white top was also covered in grease. Not happy Jan!
What really annoyed me was that when I took my car back they tried to deny responsibility for the problems. Really not happy Jan! In the end they fixed my car but I received no apology and they conveniently forgot about my grease covered top.
I truly believe the work experience kid (or whoever) serviced my car that day and left one of their tools under the bonnet, hence the clunk I heard when I originally backed out from the service department.
A couple of weeks later I received a follow up call (as is their normal practice) to make sure I was happy with the service I received. When I told the kind lady who called that I wasn't happy at all, she also offered no apology but promptly went away. Interestingly they used to call me all the time to remind me that a service was due and to see if I was happy with my car but since this debacle, I have heard zilch!
Good experience turned bad! read more