I'm writing this after our original, fully documented review was removed...rather than this company…read moreaddressing the issues we raised.
We are now approaching a year since Servpro North turned what should have been a straightforward mitigation job into a prolonged, expensive, and still-unresolved situation.
I am a master carpenter who personally designed and remodeled our home. I understand industry standards, and the work performed here fell well below them.
After Servpro placed equipment in our home, we spent three full weeks requesting its removal. We received no response, despite repeated, documented outreach from both us and our insurance company. The equipment then failed, releasing significant amounts of water from our top floor through to our basement.
The result included:
Newly installed hardwood floors permanently warped and discolored at the seams
Sagging ceilings and compromised drywall
Damaged personal property
Materials impacted that raised asbestos-related concerns
Ongoing disruption to our home and daily life
What followed was equally concerning.
Throughout the process, Brad did not provide accountability, a clear plan for remediation, or consistent communication. Multiple outreach attempts went unanswered.
Instead of addressing the damage, we received a lien-related document that had no valid basis, which required us to retain legal counsel at our own expense to resolve. This added unnecessary cost and stress to an already difficult situation.
Even after legal involvement, attempts to reach a resolution have not been successful.
Months later, after Servpro had already been paid by our insurance company, we were presented with an additional invoice that had not previously been discussed or agreed upon. The insurance obviously company declined this submission.
This invoice also included cleaning-related charges that had originally been described to us as complimentary due to unsanitary and unsafe site conditions created during the work.
We also made multiple requests (well over a dozen) for MSDS documentation and did not receive it. This was thoroughly documented by our insurance team. During this time, I experienced a severe contact dermatitis reaction requiring medical treatment (Prednisone for an entire month).
In an effort to resolve the matter and move forward, we offered to settle for a portion of the total damages (approximately $4,000 compared to an estimated $12,000+ impact). That proposal did not result in a resolution.
We are reasonable and patient homeowners who made repeated good-faith efforts to communicate and resolve this situation directly before writing public reviews.
All of the above is documented.
At this point, the concern extends beyond the initial damage. It is the lack of communication, absence of accountability, and difficulty obtaining resolution that has made this experience so challenging.
If you are considering hiring this company, it is important to understand not only the work itself, but how situations are handled if something goes wrong.
