For as busy as this place gets, it's obvious to me the staff tries real hard to be efficient.

There's only one Costco in the entire Antelope Valley, a population of over half a million people. It's no surprise that the lines are longer than what you would find at Disneyland or Six Flags. Clear your entire schedule for the day because you won't have time for anything else other than your trip to this horror show when going here. And to add insult to injury, the members are paying a yearly fee to get screwed over and have their time stolen like this. The irony is, what Costco makes in membership fees, they lose 5 times over in lost potential sales because they can't move the customers through the store fast enough. You would think that corporate, wanting to make more money, would realize this and open another location in the AV. But no, they'd rather take the financial loss because they obviously enjoy terrorizing the membership of the AV. read more

The cashier Susan was really rude .. she stop me by putting a finger on my face telling me to wait ... will come back but make sure not with that rude lady. read more

I had a unique issue regarding my late mother's membership and an employee named Jackie was very sweet & kind, and led me to Amanda in membership services. Amanda was quick, intelligent and had amazing customer service. Thank you to Amanda & Jackie for making my experience easy and pleasant! read more

This Costco in Lancaster California is a dam horrible place to do business with, did NOT honor the return merchandise that bought from another Costco store for $100. A $100?? I take my business to Sam club and hope more people will do the same. read more

Return policy is great and you can often find good prices. But I'm so fed up with The new policy of constantly moving items all around the store. I do not go into Costco to go on a scavenger hunt This seems to be some twisted idea from corporate to make you walk around and around the store looking for what you came in for. It is so obvious they're trying to make you stay in the store longer looking for stuff in new locations so that you'll spend money on stuff that you didn't come in there for. read more

Costco hearing center is the reason I joined Costco. The audiologists and staff are so kind and patient. They spend so much time with each patient. When my mom got hearing aids she had a lot of concerns. The audiologist (Ian) explained the whole process to her. He explained why people don't wear their hearing aids and made sure she didn't have those issues. She takes her hearing aids in every three months for cleaning and everyone is always so nice. We went back recently because she thought her hearing aids weren't working correctly. Ian talked to her and realized that she had stopped wearing them regularly. He explained why she needed to wear them all day every day and he fixed to app on her phone. She is now wearing them regularly and is happy with them again. This is the place to go for inexpensive hearing aids and the best customer service ever. read more

Finally been getting better employees still bad mood not the friendly still good samples cookie in food court was amazing so soft and gooey good pizza experience was better then last time read more

Jeffery at Costco Gas Station was super helpful, considerate and kind.. Even gave me a Gatorade while I waited for AAA... I was pumping gas at the Costco gas station and my battery went out so I called him over and he gladly assisted in pushing me to the side so I can wait for AAA with no hesitation he also gave me a Gatorade while I waited and also was concerned about the heat he said don't get too hot in there meaning in my car I wish we had more people like this at Costco so willing to help and kind hearted his customer service is on point... I'm not too sure how the Costco policy is but I would honestly recommend this gentleman to be in a higher position we need more people like him to be in the stores or and dealing on hand personally with people in a nice cool comfortable environment he should definitely be recognized!! because honestly nowadays customer service like this is rare and that's sad to say but true.. And please you ugly people that are out there don't twist this around I am not diminishing his position now in anyway a hard worker is a hard worker and if he enjoys and is completely satisfied with his position that is 100% perfect all I'm saying is this man needs a promotion and to be recognized.. read more

I gave it 2 stars due to being super packed been there mornings and afternoons same problem also their gas prices are not cheap it makes sense why they don't post the prices like the rear of the gas staions. read more

I have my nieces birthday party today and decided to buy some chicken for some sampler plates. Unfortunately all the Chickens were not cooked properly! This review is for the meat department/ rotisserie chicken. I bought 5 rotisserie chickens and all 5 are RAW! I can't believe they can't cook the chicken correctly. Now I have to put all of them in the oven and hope they cooked correctly. They were about 60% raw. Very upset about this situation. Be careful and make sure you check them. read more

Costco Wholesale - Still raw after 20min of cooking - Wholesale Stores Near Me - Lancaster, California

I just want to give a big shout out to Manager Samantha Santiago for extending her value added service to us. One Costco staff already declined me of my request but she saw a window of opportunity to provide kindness when I asked if I can avail of a free bag for signing up with Citibank. She sees no problem so she gave it to me. To some it may seem shallow.. it's just a bag.. for me it's more than that, sometimes when we are providing customer service let's find a way to help than just saying no. May every business will have a Samantha in it! read more

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Costco in Lancaster continues to impress! Their excellent service, knowledgeable staff, and amazing product selection make every visit a delight. The consistent quality and variety of items keep me coming back. A definite five-star shopping experience! read more

Management doesn't seem to foster a culture of being friendly towards customers. Some of their staff are naturally customer focused and pleasant. Unfortunately, I noticed over the years since they opened this store that many are not. This is where management should step in and train their staff to be friendly. read more

Haven't been here in a while. I came with my girlfriend and her family to go shopping for some groceries. The place is always packed so coming in and out of here is hell. We looked around and they had some pretty good prices on some items and we got more than what we came here for but that's usually what happens right? As we checked out, I offered to pay for her moms groceries and did Apple Pay. After I finished paying, the cashier Sharon k rudely asked if I had any ID and if I had my own membership card. I told her no we don't have one I just wanted to pay for my girlfriend's mom's groceries. She told me that I needed my own membership card to be able to purchase items and that next time I couldn't pay that her mom had to pay. She could've been nice about it but instead her tone made her sound like a total jerk. I used to like Costco, but now this policy of theirs is very stupid. What if the person who pays has their card declined and they can't pay? Basically you're S.O.L since your significant other or family members can't pay for you unless each and every single one of them have their own damn membership card. read more

Well if you live in Antelope Valley you're stuck going here. It sucks going here. I live in Tehachapi and work in Lancaster. So after work swing by 15 minutes before they close thought. I could pick up few items not spin big grocery family money lol. If if I could I should've went to Bakersfield there's two Costco's up there not as bad as this one. Weird Santa Carita it's not as bad. I even have a Costco card credit. Solve the problem was try and get supplies for my mother depends and ensure and Tylenol. So I got that and I was walking across the way getting The Costco workers would not let me get snacks for my daughter. For a first time or regular I will try not to go to Antelope valley Costco. I don't know because the town is ghetto and Costco is trying to cater that clientele. Treating their customers like piece of shit. read more

I usually would give Costco a 5 star review because I shop there often and have always been greeted with great customer service at checkout.. Unfortunately that wasn't the case today . Let's start off by saying " when my daughter and I were unloading the cart the cashier " Doris A." And her box girl were extremely rude. "Girls girls girls!!! Stop unloading these items on the belt your going to damage it! It was 2 -20 lbs bags of dog food . Let's get real here.. beer weighs more and other items . If she was doing her job and paying attention then she would have addressed this situation a more professional. The cashier was not even smiling and gave me dirty looks . Her attitude was unprofessional . read more

We recently moved to the AV! And I am so sad that this is the only Costco here!!!! Like how and why! I've been here a couple of times now. And I am not happy with the things this location has. They are always missing items I would always get at my old Costco. I did call the store and asked for certain items and they said every Costco is different. They carry their items based on what kind people live around the area, hopefully that makes sense. I'm going to call again and get the correct answer. At my old Costco they had everything!!!! For example, their dry fruit, they had all kinds of different options, and again because that Costco is closed to the beach and wealthy people live around there. I did notice that they are missing the sanitizing wipes outside their entrance, they don't have that here. So far I haven't ran into any issues at this location. I did give it 4 stars because they are missing a lot of things that I used to get. read more

This review is just for the tire department. My husband called the store last week to see if they had our tires in. We were told they don't have them in store that we had to order on line. We found them no problem and ordered and paid. Within a few days they contacted my husband that they were in. I called and talked to Gerry and made appointment for today at 2. I got there right at 2 and Gerry was ready to take my truck back. I thought there was going to be a problem, he said tires weren't the right size. I started to stress out because I just want to get this done. Supervisor said we were good to go and the truck would be ready in 45 minutes. I returned and my truck was ready to go. Customer service was great and I will definitely return to this location. read more

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This Costco Wholesale store location is definitely a one stop shop store because you can purchase your gas here (I hate it when some Costco locations do not have gas pumps), food (food court inside) and also a car wash (only $7.99 for exterior wash). I came by this particular location with my husband last Sunday late afternoon, back from my trip up north. Because the grapevine had an extra 2 hour delay, the Waze app rerouted us to drive through Lancaster. Because I was getting pretty low on gas, we decided to stop here. I was so surprised to see a car wash just a short little drive away from the gas and decided to get my car a wash (it's nearly impossible to drive to Northern California and back down to So. Cal without getting bugs on your windshield, hood and bumper). My car was actually pretty clean afterwards. Then my husband and I decided to use the restroom and get some food at the food court. I love that Costco is very good at keeping consistent with their layout, food offerings (and taste) and product offerings. If I lived closer, I can see myself coming here more often, especially to use the car wash service. read more

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I had an unpleasant and unprofessional interaction with your Tire Service Specialist Mechanic. The rep identified himself as Elvis while pointing to his name tag and said you're welcome in a sarcastic "f-u" voice. I needed a specialist to check my tires. The interaction started off when he told me back up, so I did, and he threw his hands and screamed at me and said "WHAT ARE YOU DOING?!?!" I'm literally doing exactly like he told me to do. I told him to calm down, and I'm backing up just like he wants to do. He then said "oh okay". He was commanding me to rotate my tires like he's talking to a child. Unprofessional and unacceptable. I understand some people are tired and overworked and overwhelmed in these times, but is it okay to treat your members like they're an inconvenience? Screaming and being mad just for a simple tire check up. Unbelievable. read more

This Costco is darn near perfect. Great parking options so you're never too far no matter where you park. They have a car wash! Which is not something every Costco has. Their pharmacy and optical departments are on point. The staff is always friendly and helpful. I have never dealt with management so I don't know about that but if their employees are a representation of their management abilities, keep up the good work! read more

I gave the man that begs in the intersection of L & the light, the protein balls I was getting at Costco. I watched him throw them across the street. He is asking for food but actually doesn't want food obviously. Costco doesn't carry the protein balls anymore which is why I'm mad & hope they bring them back bc they were a good snack for work. Costco said they can't do anything about the homeless man despite him targeting the customers that go there. Don't give this man food or money. He is there a lot & does the soup motion for eating to each driver. read more

I've been going to this Costco for years with my family and occasionally I like to pay for my parents groceries. Today the cashier Angel who has been there since 2017 according to her ID card threw a scene because I tried paying for my moms groceries. I understand Costco has a strict membership policy but this is my mother and I bought the membership for her. The scene was completely unnecessary and it was humiliating. read more

While their pizza is high on the "OK" scale, their idea of service is severely lacking. Waiting two hours IN LINE for a pizza is ridiculous. I tried to order ahead over the phone for over an hour and they never answered the phone at the desk or the food court. I guess the paid membership and lofty purchases don't buy decent employees to provide good service. read more

First if all .. my children spent 300$ on Spa Finder gift cards for me last Christmas and there is nowhere in the Antelope Valley that takes them. The closest place is downtown LA. So now what Costco ? My kids are out 300$ and I am out my gift. Why do you sell something we can't use ?????? Very unhappy. I don't drive out of the area. This is a total scam. I hope folks read this... why ???? My sons work hard got that money and then I have nowhere to take them. Why don't you credit my card ? . Next, taking the photo department to out? Seriously ? I can't get pictures delivered to a P.O. Box. I use that all the time. I am not the only one unhappy. Believe me. Your turning into a Sams club, at best. Thank you ! read more

ICK! They only help certain people. They are blatantly disrespectful and cliquish. its As of f they only want certain people there, and their technique is to treat others so poorly that they won't come back. It's working. I would hope this is not the type of representation Costco wants for their store. I have watched some big names go out of business that way, This trip I encountered more professional people than rude that work there. It's been so bad I noticed. I have worked in customer service for years, and was nice to people and carried on a professional demeanor even minutes after screaming and crying finding out about a death in my family. So nice the people actually stayed and talked to me. There is no excuse. I have been a customer of Costco's for over 20 years. Costco is the one store I pledged my loyalty to in good times and bad. As of late I have encountered some very unprofessional and suspicious behavior. Although this last visit was better than the last and it ended horrible due to an attendant by the name of...that was so rude that I had to ask her if what she did to me was how she handled every customer. She said " yes, if I don't have someone here to bag, I ask the customer to do it, and swiftly rolled her eyes at me, and laughed." So, I am going to point out she said "ask" My daughter and I did not get the courtesy. I am getting the inclination that this type of behavior was allowed and understood by Costco employees and higher-ups. She had an attitude from the beginning of our transaction, enough for me to address the store manager and my 13 year old daughter to notice. Basically, as this person was ringing me up she says to me "start bagging your cart, I don't have a bagger here so you're going to have to do it yourself. She literally ordered my daughter and I to put our things back in our basket. When I literally watched her carry on a friendly conversation with the person ahead of me. She was atrocious, and she has NOT been the only one. I have also noticed that baggers will only help certain people, disappearing and returning once you are leaving. I drive an hour to get there. Next time I will use names. read more

I usually don't like to give bad reviews on people working in retail because I know how hard it can be sometimes but ... lately i've been experiencing some very rude females working at Costco at this lancaster location. I'm extremely polite, friendly and nice so it's unfair to me when I get treated like i'm bothering employees thats supposed to be willing to help customers out. I just left the costco in Lancaster on Ave L store # 762. I go to self check out now because I had a bad experience with a cashier working there she had a very nasty altitude, gave me and my family such a hard time and called the supervisor on us for no reason... well because I was with my husband using his costco card and she said I had to have my own lol smh so we go to self checkout that way we don't have to deal with unpleasant angry cashiers anyway... I came for some pull-ups and wipes for my babies thats what I usually shop for, as I'm waiting for a register to free up the employee calls for me to go too a register that just opened so I walk to it and scan my card, now they dnt have hand held guns for us customers to scan our items so I politely say hi to the young lady "PORSHA" working self checkout and ask her can she please scan my 2 items I had which was wipes and pull-ups. First of all she didn't speak, she frowned her face up and looked at me like I could of picked them up and scanned them myself but I never had to do that because the employees working at self checkout have always did it for me but she had an attitude even after she scanned my 2 items I told her thank you and she barley responded to me and was like Mmmhmm. I felt like I was asking her for too much or maybe she was having a bad day and I get it .... But that location really has some very rude females working there and they need to be retrained on how to treat customers or maybe I need to start driving to Santa Clarita where the employees have good customer service read more

poor customer service. just came to get food , don't have the costco card and they wouldn't let me eat. i have before but i guess they now dont allow young black males to just get some lunch. the hispanic male at the exit (at 12:30pm) was very rude and just fully brushed me off too. the black male at the entrance (jules) was ok but should be in the back somewhere or on break. he didn't seem to care. horrible experience i'll never want to come back. also kid with the braids on the exit was fine no complaints towards him (: read more

Costco Wholesale - Wholesale Stores Near Me - Lancaster, California

Car wash is still half working ! Zero explanation by the attendant. At this point it should be free! Only half the car wash works correctly

This is specifically in regard to the Optical Department. They used to have a line solely designated for picking up contacts. This made it quick and easy to pick my contacts up and not have to wait in line twice, since I already waited in line once to pay for them. They got ride of the separate line so now I have to wait in line twice. Most people are getting fitted for glasses-this takes SIGNIFICANTLY more time than simply picking up a box of contacts that I have already waited in line for once and paid for. I'm very unimpressed and will have to look for another place to buy my contacts in the future. read more

Easy to find parking and always good samples in the middle of the day, except for Wednesdays. That day is the off day for samples and it's always just cheese everywhere.. If you find something you like, pick it up because items can go out of stock quickly and if it's a seasonal item, they won't be restocking. You can always return items to Costco if you have a problem with something. The customer service is excellent! The workers are fast and friendly. It pays to have membership just to have samples. :) read more

Worst Costco ever every time I go items are never in stock or removed from sales floor. I asked an employee why is that everything changes every month. He stated it's our way to get you to spend more on junk items. Also he laughed and said that's why I don't shop here I just work here. This place carries the worst nature valley snacks all the ones that were good no longer carry Thanks Costco. I'll take my business to Sam's club. Even your employees know you guys SUCK!!!!! read more

Obviously Costco is a great place to shop for large quantities, however I have experienced multiple inconveniences with this location specifically. Recently, my husband and I were shopping here and the cashier refused to scan any of my items until my husband was standing directly next to me. I informed her we both were under the same account, same last name, just clearly different first names, but she refused until he was standing next to me. Once he arrived she scanned our items and then insisted to only take form of payment from him. Baffled by how complicated this transaction had become, I told her I didn't understand the problem with using my card, considering again we have joint accounts. While I understand this may be a Costco concern, I don't understand why it has to be so complicated. If Costco has trust issues doesn't make sense to give same households the same member account number so we don't run into such issues? I've shopped at plenty of Costco locations, but Lancaster, CA Costco definitely always has something to create an inconvenience about. read more

Even though it's the only one out here, this is my go to place. I prefer to buy in bulk so I don't have to keep going back to the store. Sundays seem to be the busiest so i avoid that day altogether read more

It's pretty much your standard Costco. It's not as busy at earlier and later hours. The pharmacy staff were very friendly as well. Call ahead if you're getting pizzas. You can pay for the pizzas at the checkout line or at the stand for merchandise pickup. They have an automated car wash next to the gas station. There's a propane refill station outside but you have to pay inside. The tire shop will also top off your tires with nitrogen and there's also a couple electric vehicle charging stations nearby. read more

Costco Wholesale - Pharmacy hours - Wholesale Stores Near Me - Lancaster, California

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Yelp 100 Challenge 2018 - #15/100 Up in the AV and needed to gas up, so happy to find this Costco right off the freeway. Lines weren't as long and winding as the Costco in Puente Hills. This review is currently shorter than most because I've only ever used their gasoline station. Although while waiting in line, I see that they have a car wash too. I might try that next time I'm ever up here again. read more

Most of the time the employees are nice unfortunately today specifically the pharmacy were quite rude . I was waiting at the little window that they have where you could ask questions and stuff. I was waiting there for like five minutes 10 maybe that's not the issue the issue is that staff members were just looking at me and walking away not acknowledging me not even a "i'll be right with you " or nothing I seriously can't help to think it may be because I'm a person of color or because I'm young i'm not too sure what it is but this one lady can make an eye contact with me and I wish I would've gotten her name but like most of their pharmacy staff she was blonde anyways , with a bad attitude, she asked me if I had a question ( obviously why else would I be standing here ) when I said yes, she huffed and puffed and rolled her eyes . And I was honestly caught off guard because you expect to answer a simple question regarding your medication without the attitude read more

Thank you Costco for not gouging your gas prices. So shameful that so many of these gas companies are taking advantage of these world situations. read more

I like Costco for the good merchandise. You can find good deals on some cool stuff. Food prices are getting a bit expensive. We also have a Sam's Club membership. Sam's club has better prices on food. Sam's club self checkout as well as scan and go is a breeze to use. Most Sam's Club employees are great. At Costco the employees are getting more and more unfriendly and like they are doing you a favor. The self checkout is annoying. They watch you like they think you are going to steal at self checkout lol. Yet they are not helpful. The machines keep telling you to get your stuff when you are finished but dang it takes a few minutes to reload it back in the cart. I noticed nobody from management responds to customers on here. That tells me they do not care about customers and that is why the employees feel they can treat customers poorly. read more