This location is NOT closed!!…read more The service was awesome. A young man "with manners" (rare to find in Memphis) assisted me with finding what I needed, checked me out to make sure I could carry the belongings out the door. Kudos!!!

Party City isn't telling customers who purchase latex balloons that the inflation only last 8 or…read moreless hours. I purchase 6 latex balloons and had the store personnel blow the up. before i arrived home with them, a 6-minute drive, they had deflated. I asked the salesclerk if the balloons could be re-blown her response was an admit no.

Looking for an Elvis costume . I was promptly greeted by the staff. I was the only customer in the…read morestore. I went to the costume area. Since they know I can't get a costume without their assistance, I would think someone would make sure I was ok. That wasn't the case. I had to go get someone to assist and she acted as if I was disturbing her. She wasn't ugly to me, just acted like she was bothered that I was bothering her. Anyway, I made my purchase and left. My experience will not keep me from going back but they really need some enthusiasm for what they are doing. At least fake it!

Yesterday I was shown a display Santa Suite. I agreed it was the one I'd like to purchase. When I…read morearrived home I opened the box and found it WAS NOT the suit I was shown. I tried to return it the next day with receipt and they would not let me exchange or return. I will never spend another dime with these people. Do yourself a favor Never Hop at Party Works BAD PEOPLE LYERS!

I came in looking for something specific unfortunately they didn't carry the item the employee did…read moreher absolute best to help find what I need.

I called the location at 3460 Poplar Memphis, TN. 38111, at 12;30 pm, to see if they carried large…read morebirthday cards. The gentleman that answered obviously didn't want to be at work. When he answered I greeted him......but he just rushed me off the phone and foremost, he didn't greet me back. He was so focused on getting me off the phone. I work at a school and this was going to be a large order or various items for the kids, but now I don't want to deal with them at all.

Love that I grow up on that store one of the best that sell party stuff I just love otread more

This store is extremely unorganized and has a gross odor maybe from all the costumes they have…read morenever once washed. I wouldn't be surprised if you got lice just from walking through the door. They are extremely rude, a women who works there called my friend about a dress she returned and left her an unprofessional voicemail yelling at her for no reason. My friend then called back to just be screamed at and asked politely if she could lower her voice and the lady was not mature enough to do so. I suggest you never do business with them unless you 1. Want to walk around with an odor comparable to pee or 2. If you want to be charged for stains that you never did but were there when you rented the costume because they haven't been washed since 1982

From the owner: We have many options in costumes and accesories that you wanna try. Her in Jos Costume Shop we have…read moreccessories Available, Adults and Children, Costume Rentals, Over 3500 Costumes, Over 4500 Adult Costumes, Over 4500 Costumes, Tuxedo Rentals. If you need one just visit our shop or contact us at (662) 234-8826.

I understand that this is a pop -up store but they must work on their customer service. I went to…read morethe store after checking to see if they had an accessory for my costume. One of the employees said that they had it only to walk me to an area where they didn't. He guaranteed me that the Collierville store would have it. I tried calling, but they didn't pick up. When I arrived at that store, the employee there just told me "Well, I don't know." Of course, they didn't have it there too. I am so disappointed in the service.

We stopped by yesterday searching for cowgirl accessories. They are currently limiting capacity to…read more150 at a time. There was a short wait but it didn't take long. The decor is nice. Most of the items are well stocked. Everything is reasonably priced. They have large overhead markers which make locating items in the store easy. I was also able to find a 20% coupon on the website for store use.

Awesome staffThey are so helpful for all your party needs! No matter what kind of celebration you…read moreare having, they have exactly what you need!

Do not buy from this store. Price is clearly market for the merchandise and they refuse to honor…read morethe price. Rude employees saying they're not the owner and there is nothing they can do. Terrible customer service.