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    Cotswold Outdoor

    5.0 (1 review)
    Open 9:00 am - 7:00 pm

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    9 years ago

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    Stewart R Cunningham

    Stewart R Cunningham

    1.0(1 review)
    0.2 mi

    If I could give zero stars I would, as my experience left me in tears. We like to support…read moreindependent shops so went in to find good quality boots for my son. The older male assistant was a bit patronising. For example when I asked him to tell me something about La Sportiva his response was, "like what?", and when my son said he was struggling to get one pair on, the response was, "you've got to undo them first mate", with no intention at humour. We ignored it though, thinking he was just a bit blunt.. I asked if they price matched and the answer was no, which is fair enough. Two of the boots we tried were about £35 more expensive than elsewhere but I'd have been prepared to pay that as he'd spent quite a while with us. Unfortunately the boots that fitted best could be bought from Absolute Snow for £100 less so I said that unfortunately I couldn't purchase them there. The assistant immediately became angry and started raising his voice, accusing me of wasting his time and telling me it was due to people like me that independent retailers were going out of business. I told him that while he'd been serving us, my husband had spent £50 in the shop on a bag he hadn't gone in for, and that should I really be expected to pay £100 more than necessary. He continued his tirade, embarrassing me and I left shaking and tearful. This is so sad as the stock appears quality, but I would highly recommend the much friendlier and more qualified team at Joe Browns at Capel Curig. I have never experienced such a reaction from a shop assistant. The irony is, I was going to go and buy one of their Rab jackets when my son had finished. In the words of 'Pretty Woman', I say to this unpleasant bloke......."Big mistake. Big. Huge. I have to go shopping now".

    Cotswold Outdoor - outdoorgear - Updated July 2026

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