I placed an order on 03/13 @ 7:05p with an email stating order ready for pickup at 7:38p. I arrived on site at 7:35p and waited in line until 8:18p before I asked about my order. At 8:22p I asked for a refund when the person on the phone couldn't give me a time when my food would be ready. The only explanation I received was the online ready for pickup email was wrong. The wait time is 1 hour. I said OK, but the order was placed at 7:05p and it's 8:22p and you still haven't told me when my order would be ready. I sent an email to the Corp global email with no response. Can you fix this Cotton Patch? read more

This place has gone downhill steadily for the last year. Tonight was the last time I will order from there. Food took longer, CFS was salty, baked potato was cooked, missing a side and also an incorrect dessert item. This is what has happened with the last 3 orders. read more

Went there with my husband on a Sunday evening. For starters we had chips with salsa and queso. Loved the sauces! Handmade and very nice taste. I then had the chicken fried steak with fried okra and fresh Brokkoli, he had chicken tenders with squash and mushrooms. The food was really good. The waitress was very nice. The best part was that we only paid 40$ for drinks, appetizer and two mains - tip already included. We will go there again! read more

Cotton Patch Cafe - Chicken fried steak with fried okra and fresh broccoli. - American Near Me - Round Rock, Texas

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Changing from 2 stars to one because the social media team fumbled as well. Gave me a four week runaround. I suppose they want the perceptions to look like they are responding to our concerns but all they did was reply "our cafe Leader team is reviewing". So it seems the problem is at corporate and not just the store level. read more

The literal definition of "Comfort Food". Prices were on point (My plate was under $9, wife was under $11), service was attentive and best of all the food was 10/10. My Plate: Meatloaf - A very new take on my classic favorite. It had a tomato sauce with some bell peppers instead of ketchup and while different and not what I was expecting it really surprised me. The meat was tender and juicy and not dried out or overcooked at all. Sides: Mashed Potatoes (with red skin still on in places), White Gravy (thick and not at all watery), Mac n Cheese (very creamy, thick pasta macaroni). Wife Plate: Chicken Fried Chicken - My wife has a "test" for all chicken fried chickens she has (when I cut it with a knife and fork, will the breading fall off and all over the place) and this one passed the test beautifully. Not to mention the breading itself was probably some of the best CFC breading I've ever tasted. Chicken itself was thick and juicy, the breading to chicken ratio was great. Topped with more of the great White Gravy it was a perfect CFC. Sides: Mashed Potatoes (see above) and Corn (this tasted perfectly of fresh off the cob corn). Desert: Apple Crisp - Large Apple slices mixed with Oats, Strudel, caramel and even a nice little surprise of Pecans. Topped with a vanilla scoop that wasn't too hard and yet also didn't instantly become water. Strudel was served a perfect "warm" so we were able to eat immediately without burning our taste buds off and lucky that because this desert was just the perfect top to a perfect meal. We stopped going to Cracker Barrel a few years back due to inconsistent food/service and this has filled that Southern Cooking void in our little foodie hearts. read more

I've heard a lot of good things s about the food at Cotton patch café, so I thought I'd gIve it a try. Definitely not much for atmosphere on the inside, but it was clean and the service was good. However, I was a little disappointed with the food, it wasn't exactly what I had anticipated. I got the country fried steak with mashed potatoes, The mashed potatoes were just lukewarm, The country fried steak was good but just average nothing amazing, but the okra was really good. Maybe I just need to try something else so I may give it another chance. read more

The nachos i ordered had half the things they said it would come with. I had a very sad loaded nachos that only had chicken, and a small amount of cheese. Nothing else. read more

Cotton Patch Cafe - American Near Me - Round Rock, Texas

Went out to try a new place, and all it did was reinforce why I dont do that. Walked in ordered drinks, and appetizer,they arrived 35 minutes after and . ( mozzarella sticks texas sized) they came 10 minutes after the drinks. Waitress spilled water on my friend so we asked for a towel. It took 10 minutes for that. The marinara was tomato sauce and not even ragu. Total number of people eating in the restaurant was under 20. Food took an hour to come out. If you want to dine here, you should eat someplace else first read more

Yum so good put it on ur own plate at home .. Warms up nicely and the fried brisket and salmon yum read more

Cotton Patch Cafe - Yummy - American Near Me - Round Rock, Texas

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So, I called THREE times to place a to go order and waited only to be disconnected every time. Since I knew I was definitely going to be ordering there, I went directly to the restaurant to place my order. I ended up sitting at the bar for almost a half hour before someone finally asked me if I had been helped (I had not!). The man sitting at the other end of the bar was handed his salad to start and had that taken away and was given his meal which he almost completed before I was asked if I was being helped. It was that bad. Finally I was able to place my order and I walked out to go grab something I needed at a nearby store and drove back only to find out that after all that time, they still had not completed my order. I ordered three salads! Beyond things not being prepared in a timely manner, it cost $50 for three salads!!! $50 for SALADS!!!! Whatever, I paid and finally got my food and left to drive home to my family. When I got home I had my daughter put our salads out while I got changed. I came out to find none of us got any dressings for our salads and the salmon Caesar salads were literally boxes of lettuce with a piece of fish. No croutons, no cheese, no dressing. Just a box of lettuce and a piece of fish. So I tried calling the restaurant to rectify the situation. Again I at waiting for someone to answer while the phone rang off the hook until I was disconnected. So I jumped in my car and drove back to the restaurant while I sat on the phone waiting for someone to answer while it rang off the hook again. Finally someone answered and I told her that I didn't get any dressing for my salads and I just got boxes of lettuce and fish. The woman who answered said, "oh you were just here. The dressing is ON the salad! We don't put it on the side!" I assured her that there was no dressing on them. She immediately said, "well then you're just going to have to talk to the manager!" and immediately put me on hold rather than waiting to let me speak and say, "why don't you just get me some dressing instead of getting your manager!" I was at the restaurant at this point and I walked in to personally speak to the manager. She was actually very pleasant and helpful. She got me my dressings and apologized. Unfortunately I had some words for her about the service I received which I apologized for and said to her that she was very helpful and I was sorry if it seemed I was taking things out on her but the employee (whom I pointed out to her) was obviously in the weeds and 100% took it out on me when I received horrendous service. Like when I walked in and she tried to give me someone else's order because we had the same first name even after I told her it wasn't mine. "Yes it is. It says Elizabeth right here!" The other employee had to tell her to stop because I ordered something else. All in all $50 for salad that was literally just a $2 head of romaine n a piece of fish was horrible enough but that employee made me never want to go there again. my mother ordered a strawberry pecan salad with grilled chicken. Although hers was 100% better than mine and my daughters, she didn't even get a full piece of chicken. Just some tiny bits. 100% not worth the $48 I paid for these three salads. You being weeded is not my fault! Get a grip and do your job properly and I won't have to call/come back. N learn how to answer your damn phones! read more

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my server tamara was amazing such a bright smile and lovely personality she made sure we felt welcomed and at home at the establishment

Well lookie here, my wife has decided we are now part of the old generation, yep she's right! We have been going to Cotton Patch for dinners on Monday nights early like 5pm or so and we see a lot of older couples eating as well. She likes it because the chicken fired port chops, chicken or steak is just 6.99 and that includes 2 sides. Well shiver my timbers it is official! We both get chicken fried chicken with sides of broccoli casserole and green beans or corn and she likes the okra, We both love the mini bread loafs with butter, yum! I also like the devils food coke chocolate cake with ice cream it is great, as the Tiger would say! When we get there early we get in and out quick my wife likes that. The service is fine and the place is clean and well kept. Would we go back? Yes next Monday. read more

Cotton Patch Cafe - American Near Me - Round Rock, Texas

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Not sure what has happened here, but tonight was really not good. We waited 45 minutes for our food. They were out of blue cheese dressing. Which didnt really matter because my son didn't get his salad until we asked where it was. He got the salad midway through his meal. Food tasted fine, but the rolls were dry and flavorless. Had to ask for ketchup and drink refills. We were at the restaurant for an hour and a half and had to flag someone down to pay our bill. The bill was not itemized. Just gave the total, and frankly we figured there could have been mistakes, but at this point we just wanted to go. Looks like management needs to figure out what has gone wrong here and get it fixed ASAP. read more

Horrible Customer Service My parents visited on Tues. July 7, 2018 between 5 - 7pm, they were seated- but, no one came to take their orders. They waited a total of 15-20 mins.- during that time, two (2) other large families had been seated and immediately waited on. The young lady who seated them finally questioned whether anyone had come to assist them- to which they replied, no!! She had taken their drink orders- but, never returned, afterwards. Cotton Patch WAS one of my parents favorite dining spots- but, no longer will be after this experience. You're mistake, my parents are loyal brand consumers- and, choose to NO LONGER support your restaurant. Horrible customer service!!! read more

Placed my order for soups at 6:15 pm. My wife waited out side until 7:10 and still didn't bring out the soups. I called and talked to the manager and she didn't understand why it wasn't out yet cuz the soups are already made.she said that she was making it right away. She waited till 7:40 and left and still no soups. You would think the manager would make that order a priority but still after waiting another 15 mins still nothing. Will not be going back. read more

The service is pretty nice and the prices are right. Going to bring my mom before she leaves to check for the consistency in the service. The food is good and fresh and that drank was perfect! Don't forget the free dinner rolls while you wait!!!! read more

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Used to be one of my favorite places to dine. This will probably be my last visit. Waited close to 15 minutes before a waitress took our drink order. They were out of diet drinks!! WHAT, how is that possible during lunch??? My wife ordered a pasta dish, then waitress came back and told us, they were out of the ingredients to make that dish!! WTH....this is lunch we are taking about!!! Seems they may have a management problem here!! See Ya!!!!! read more

Gilbert was great. Very friendly and helped us find dairy free options for my wife. We enjoyed the food and time together with family. Thanks! read more

We had our food delivered by Uber Eats. I was looking forward to the catfish and fried pickles. Well, the food was soggy and almost cold. The portions were ok, but the food was bland. I am disappointed because we have eaten there before and it was pretty good. Remind me not to order from there again! Pretty pricy for food we are not going to finish eating! read more

BURGER REVIEW: So, I went again last night.. Round Rock location, To Go order. Ordering was seamless, and the time was prefect! But, I got something off my usual, and although the quality of the food taste was great, appearance and amount was good.. the burger patty itself, was just that.. a burger patty. :( I wanted to try someone ELSEs Blue Cheeseburger, because Moonies in PVille cooks them too dry & wont cook under well done.. BUT, I probably will not go back to CP for a burger. read more

I will very happily pay a 5% surcharge to this fine establishment. They serve delicious meals at extremely competetive prices. It is only temporary. They could just raise prices and make it permanent! Thank you Cotton Patch and keep up the great work! No one else serves it better. I love the chicken fried chicken and squash casserole. My dad likes the chicken fried steak. The meatloaf is also very good. My mom loves the shrimp. Lets don't forget those yummy fried green tomatoes!!! read more

i want to thank you for your amazing service...you made my experience the besttt...the food was also very good

Wow! The food is fantastic! I had fish and chips highly recommended ! My husband had chicken fried stake . Our server Nathaniel was amazing. He was very attentive and friendly. Thank you for the amazing service! read more

We went here Sunday had a great meal- or so we thought. Immediately Monday both my husband and 2 year old son were extremely sick. We called them to let them know they were the only two out of our party of 4 that had the Mac & Cheese- that was the only common thing they both had. We never heard anything- never received a call back. Food poisoning is not something to take lightly and the lack of communication by the restaurant is really unfortunate. read more

delicious food at a great value! we got two entrees, that came with a side each, and some delicious skillet cornbread and including a 20% tip it was only $22! can't beat that. the cornbread was fantastic and the chicken fried chicken was scrumptious. super crispy batter and great gravy :) no complaints here! definitely will be back. read more

Arrived on time to curbside area for pickup, was asked for my name two separate times. I waited for over 30 minutes for my order for 1. The guy handed me my food and told me to "take it easy". No apology for the wait. Will not return. read more

Not good at all. I door dashed my order, and I was super excited about trying a new place. I ordered the fried shrimp with hush puppies, fries, and sides of Mac and cheese and garlic mash potatoes. The food looked appetizing when I opened the box, BUT the fries were soggy, the shrimp wasn't crispy, the hush puppies tasted burnt, and the macaroni wasn't fully cooked. The Mac and cheese actually tasted sour. The box actually had two holes in it in which one of the shrimp is covering. Not everything is as it seems. I'm super disappointed and would not recommend this place. read more

Cotton Patch Cafe - Not as good as it seems. Very disappointing. - American Near Me - Round Rock, Texas

We ordered take out and when we brought the food home was very disappointed in the Caesar salad. We didn't order any protein with it but they neglected to put Caesar dressing on the salad. So we paid for plain lettuce. read more

Well Cotton Patch definitely has the capacity to deliver a quality home cooked meal but when it comes to delivery all bets are off. Like with just about any restaurant you're going to have to accept the occasional mistake or how quickly the quality of the food degrades with just the time it takes to get it from point A to point B. Case in point, missing ingredients, and a complete missing entree. I would only encourage businesses to take greater care that orders are complete and meet the high standards they are known for. Thankful that DoorDash issued a credit but I still didn't get to enjoy a tasty meal in a timely manner. read more

Ordered individual meals for 6 people. 2 people were satisfied the other 4 highly disappointed. Yes, it was delivery and no, it wasn't the driver error. 2 satisfied meals were made correctly, a sandwich and soup. 4 disappointing meals were missing items, super small portions-probably less then half a normal portion, very cold, or over fried. Also ordered flavored teas and they told the driver they didn't have any...hmmm ok. read more

I placed an order today excited for this food. My order was close to 30 minutes after my order was supposed to be ready. They forgot the salad in the order which they thankfully refunded. The customer service was lacking and everyone around me seemed frustrated. I saw one order bag sitting on a bench inside for a door dash driver. There was one waiting longer than me and they picked that bag up and gave it to him after it sitting there for a half hour. It seemed so unorganized and the food was just okay and thrown together. It's unfortunate. The food wasn't worth the value. For the price I was expecting something a lot more all around. read more

ordered the vegtable platter and it was disgusting. The mushrooms said they were "Sautéed" but they were just drenched in oil, broccoli was old and green beans tasted like shit. The server sucked, we didn't get our rolls till the very end, she was so slow and let our food sit out and get cold, she also brought another tables food out before ours that got there way after us. I will never eat here again. read more

The food is simple but tasty. The service is always good. Good food for the price. E.Santiago Round Rock 12/19/18 read more

Service is so slow. If someone brings you bread how about give them a bread plate to put it on. Servers are clueless .

Just picked up a chicken tender salad and potato soup. Yumm! The soup is very good! The salad is huge and I am completely impressed with the fried chicken tenders on top The rolls are yummy! read more

This place was terrible. The food alone was very average and the service was awful. The wait staff in general is very young and not well trained. We asked for a additional items like sides of ranch and gravy and our waiter disappeared for about 30 minutes before AND after the food was delivered to the table. Go to Threadgills and experience actual good southern home cooking, and save your self the pain. read more

I will be posting a pic of my Baja fish tacos, First took a little bit longer the expected, Still waiting for coffee The portion of fish tacos is very small My sons guacamole chicken sandwich was ok. read more

Cotton Patch Cafe - It looks big but I have had fish tacos and there is a little bit more fish then just a strip - American Near Me - Round Rock, Texas

I wasn't going to leave a review, but, you can't call a location to complain. All numbers seem to go to a central location. That's the explanation that I was given. So, I my order was accurate, except for 1 side. I ordered fried okra, but, was given green beans. On a previous visit, I sat in the to-go section for about 10 minutes. 5 crew members are up front. 2 were actually working. The rest were just yapping. I won't be returning. I'm not interested in free meals. read more

Great food reasonably priced. Worth the money. Need to spend a little more time training their servers . I'll go back for sure. Great rolls while your foods being prepared. read more

Looking to eat out for cheap this is the place ! Had the chicken fried steak with mash taters and mac. Was really good. Was greeted at the door right at walk in and waited almost nothing !my server was great and the guy she was training was great as well . Will most definitely be back soon. read more

Cotton Patch Cafe - American Near Me - Round Rock, Texas