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    Counseling Care

    4.2 (5 reviews)
    Open • 7:30 am - 8:00 pm

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    Water's Edge Counseling & Healing Center

    Water's Edge Counseling & Healing Center

    3.0(11 reviews)
    2.9 mi

    I was a client at Waters Edge for almost two years. I really loved it for the first year, and…read moredidn't really have anything bad to say about it. I did the adult ED IOP for a few months, saw an therapist and dietitian, and even saw a medication management provider. I LOVED my therapist and dietitian. They were such great fits for me, which I was not expecting because I have been through so many providers historically that were not great fits. However, after one year, everything changed. My therapist was randomly dropped off the face of the earth, and out of nowhere I got a phone call saying "sorry your therapist doesn't work here anymore." Then, I was assigned another random therapist who just happen to have an opening. Shortly after, several other providers also dropped off the face of the earth at waters edge... and out of nowhere patients were all without providers. Patients who already have trust issues, were given no closure with the provider they had built trust with, when the owner of waters edge could have at least allowed providers to explain they would no longer be working for waters edge. That aside, I also was really frustrated with the financial department. I am so blessed with great health insurance. Therefore, I only had a $20.00 copayments each visit. I was pretty good about making my copayments at the time of service. However, there were a few weeks I would forget- sometimes even a couple weeks in a row. And, at one point, I had $40.00 outstanding (two copayments), and Kristy called me several times to threaten "placing my account on hold, which meant cancelling my current standing appointments and not allowing me to be seen, until the balance was paid in full." It was $40.00!!!!! TWO VISITS! I simply forgot... and, I explained this to Kristy. Therefore, I was so frustrated that she would call me more than once, and over such a small amount of money. I feel guilty posting negative things, because as I explained- when I was seeing my original providers, everything was great! I sung praises about waters edge and was more than willing to make the commute to Burnsville. However, things dramatically changed over the last few months I was a client there.

    Care quality: Very poor. They listen to you vent, type, tell you when your time is up, and bill…read more That simple. Its all about generating revenue. I never received any therapeutic assignments, homework, or coping skills. They don't follow up or even ask you why you're leaving. Obviously don't care.

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    Water's Edge Counseling & Healing Center
    Water's Edge Counseling & Healing Center

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    Cashman Center

    Cashman Center

    1.0(1 review)
    2.7 mi

    Disappointed is an understatement. I have been looking for a new therapist for awhile and finally…read moregot an appointment to see Kathryn. I have been waiting weeks and was really going through a hard time. I was so excited when the day came I logged in and was waiting. It was now 10min past my session so I called the front office and they said that they called me because Kathryn had to reschedule. I had no call and no voicemail telling me that so I was out of luck that day and extremely down and disappointed not to mention wasted time waiting for no reason. We rescheduled that first appointment she missed for 2 weeks later for her next opening. The day right before this appointment they now called and said that she has to reschedule AGAIN because she now has a personal appointment. Did she not look at her calendar to see she has someone that has now been waiting over 2 months and has been blown off twice? I cried a lot after hearing that because like I said I have been struggling mentally and really needing to talk to someone. I am still looking for a new therapist but would never consider making yet a third appointment to just be blown off again. I can't go somewhere that is clearly not taking the people who are waiting to get in to see them seriously. Its just really disappointing because some people really need that time to talk to someone and get even deeper in depression when they can't.

    From the owner: Your welcoming alternative to traditional mental health clinics…read more We believe that the body and the mind are connected, and each should be treated to achieve long-term wellness. We meet you at your starting point and support you on your journey.

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    Cashman Center - Cashman Center

    Cashman Center

    Cashman Center

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    New Family Beginnings - Kalli Matsuhashi, MA, LP, LMFT

    New Family Beginnings

    2.2(10 reviews)
    2.7 mi

    Kalli has been my therapist for several years. She is undeniably one of the very best I have ever…read moreworked with. She has never judged me and has always treated me with respect and dignity. Originally I talked to her for recurrent depression and relationship problems. It was exceptionally helpful. She listened and empathized with how I was feeling, and then very gently and respectfully helped me challenge some of the beliefs I had about myself and other people. She never told me what to do with my relationship. I never felt like she had an agenda. Instead she helped me figure out for myself what I wanted, allowing me to own the process and the results. She patiently listened to endless internal debates, and when I ultimately decided not to continue the relationship she was supportive. My depression improved drastically and I was able to reduce the sessions to every six weeks or so. Kalli has never pressured me to schedule more sessions than I need, but she has always been willing to make more time for me when I do need it. I recently had a very traumatic event and Kalli has been unbelievably helpful. She's kept me from going completely crazy. She's been willing to schedule extra sessions as I've needed them. She's patiently listened to my story over and over. She has offered guidance and advice when I ask, but is never pushy. Choosing a therapist is a very personal decision. It takes a good match between the personality of the therapist and the client. Kalli has been perfect for me. She is calm, kind, respectful and knowledgeable. She is very empathetic and non-judgemental. I'm very grateful that I get to work with her and wouldn't hesitate to recommend her to anyone.

    We found the constant reframing throughout the process to be deeply frustrating and, at times,…read moreemotionally harmful. Concerns about unequal treatment, broken trust, and unresolved hurt were repeatedly redirected toward reconciliation, acceptance, and our willingness to move forward relationally. Over time, this created a dynamic where it felt like the burden increasingly shifted onto us to "get past" issues that we did not believe had actually been repaired. Instead of feeling supported in working through the underlying problems, we often left conversations feeling misunderstood, minimized, or blamed for not being ready to normalize relationships that still felt fundamentally unresolved. Looking back, we wish we had understood earlier that the process was less neutral mediation and more relationally oriented advising. That distinction materially affected the experience and outcome for us. For people navigating deep family-business conflict, favoritism, exclusion, or longstanding trust issues, I would strongly encourage getting very clear upfront about whether the goal is accountability and structural repair first, or reconciliation and acceptance first. Those are very different approaches, and in our case that difference mattered a great deal.

    Counseling Care - c_and_mh - Updated September 2026

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