Sorry to see some bad reviews, my experience was much differnt as they are working with a new company callend KNB Stoneworks. So the staff at Countertops can guide you as they are experts in countertops and really care about your plans. They have all samples of countertops that you can ask for. So 5 Stars for there advice and 5 stars to KNB, highly recommend Countertops By Design, the owner Jody was so accomodating as I thought I could install it myself.... long story KNB installed Kitchen and Island Countertops to perfection, as David (Installer said 1/8 of and inch is a mistake). Installation was 100 % so I would highly recommend Countertops By Design and there installation support KNB Stoneworks. Best Renovation Experience ! Special thanks to : Teresa (Sales at CBD) Jody (Delivery - Thank You) David (KNB Owner - Perfection Installer) Allan (KNB - Did all the heavy lifting and perfect install) read more

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We had counters done by these people. The job was not perfect, but okay until several months later when they started to deteriorate. The seams started to lift and any glued areas started to come away from the wood underneath. I alerted the company who took several weeks to send a rep to view the issues. They promised reparation and now it has been 8 weeks since I have heard anything and they are not responding to emails or phone calls. This is a disgrace. I would not recommend them since they are not standing behind their work. read more

Despite this company being recommended, I found out the hard way once they have your money they don't care. Pre sales service was good, The installation was OK, there was a really poor join in the countertop the installer pointed out, but the hole for the cooktop wasn't big enough. When I tried to contact them it was a few days before xmas, so maybe there was an initial excuse, but it's now February and, apart from a brief, but promising, exchange with a member of staff, I still haven't heard back from the owners. We have had no choice but to rectify it ourselves at our own experience. We tiled an area that we hadn't intended to to hide the poor join and bought a saw to cut the hole properly. My advice... go elsewhere, this company is not worth the stress, they just don't care. read more

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I just had a new kitchen installed and I am thrilled with the results. Samantha designed the kitchen and I love it. My friends are soooo jealous. The cupboards ,counters, backsplash, everything, are PERFECT! Colton did an amazing job with the install. He is a perfectionist and both Samantha and Colton were a pleasure to work with. I will not hesitate to recommend this company and these people to anyone looking to have work done. I am 100% satisfied and am so proud to show off my new kitchen to everyone. read more

Countertops By Design - This is the amazing kitchen that Samantha and Colton did for me. From design to install, great product, great people, great people to work - Countertop Installation Near Me - Barrie, Ontario

They did an amazing job from start to finish. We did a bathroom and kitchen renovation everything turned out amazing. We were able to stay below budget with great quality products. Everyone was very easy to work with and ensured that everything was scheduled efficiently. Would go no where else I would recommend them to anyone. read more

I purchased a new custom granite countertop from Countertops by Design for our new custom home in Barrie. The sales staff was friendly and the product seemed to be of good quality. The installation was very poor and they subcontracted everything to a company called Latitudes. There are actual cracks throughout the entire counter, edges were not cut properly and everyone comments on the botched job. I have been trying to reach out to them for 8 months to fix the problems and Jody who is one of the owners has not returned any calls or messages. 3 kitchen companies in the Barrie area have refused to work with them due to similar problems. Be very careful when ordering from the company and do not pay for anything in advance. read more

To say it short and sweet, we ordered our master bathroom vanities from here and massively regret it!! The company tried to deliver the wrong countertops to us several times. We ended up with a 3 month wait, one floor model vanity with scratches (which was never disclosed to us until we questioned it), & two damaged quartz countertops that are 2 inches thinner then we ordered! The owner acknowledged all of the damage and mistakes, and only offered us $72.00 of her own back! We paid thousands! We HIGHLY recommend staying far away from this place!! read more

We recently renovated our kitchen and one bathroom and the granite countertops really added a touch of quality to the work. Made both rooms look like they were just built even though we live in a 30 year old house. The company did a great job getting the fit and finish too look great. Cant even see the seams. Friendly and clean service. read more

Forgotten about 3 times. Instead of an installation team we got a dude with our tops in a pickup. Still have to secure our own island properly. 3/4-1 inch gap along our whole wall. They're busy cuz they're cheap but it didn't end up worth it for us at all. read more