Working with Cynthia Rivera at Guaranteed Rate was truly one of the best decisions we made during…read moreour home financing process. From the very beginning, Cynthia was incredibly knowledgeable, responsive, and genuinely invested in helping us succeed. She took the time to explain every step in a way that made the entire process feel clear and manageable, even when things felt overwhelming on our end. What really sets Cynthia apart is how much she cares about her clients. She was always available to answer questions (no matter how small), ran numbers multiple times to make sure we were getting the best possible option, and consistently went above and beyond to keep everything moving smoothly and on schedule. Her communication was exceptional. we always knew exactly where we stood. Buying or refinancing a home can be stressful, but Cynthia made the experience feel seamless and even enjoyable. Her professionalism, expertise, and dedication are unmatched. If you're looking for a loan officer in Western Massachusetts who is trustworthy, hardworking, and truly has your best interests at heart, I cannot recommend Cynthia Rivera enough. Thank you, Cynthia for making this such a positive experience!

Nora was able to get the mortgage at a great rate. She worked tirelessly. Highly recommend. Thank…read moreyou.

I've used Northpoint for several home purchases and refi's over the years. I always work with Mark…read moreAlley, and each time the experience has been stellar. Mark understands the process completely and has saved me quite a bit of money, each time I use him for this service. Mark makes the process easy, inexpensive and fast. Night and day difference from how banks and mortgage companies operate. He also absorbs the closing costs so you spend very little on the closing. Banks can charge you up to $10,000! Getting the right mortgage and mortgage broker, is as important as buying the right house. Both are long term decisions, and if you get either one wrong, you'll be miserable for a long time. Mark will make sure you get the right mortgage and help you navigate the crazy paperwork.

I could not say enough great things about Bella and the folks at USA Mort ages. After Berkshire…read moreBank screwed the pooch calling my son's 375K tax CREDIT a "DEBT" instead of what it truly is (a carried forward credit after a fire & tornado loss in the same year) , 10 days from the closing they really screwed my boy up but good. Bella fixed the problem in 10 seconds telling us "Banks simply can't understand the tax returns of self employed people". Thank you Bella-you are the best. From a grateful Father Bill Y.

My 1st meeting with Kate was unhelpful, abrasive, and confusing. However, she put a positive spin…read moreon it by saying she would get back to me later that day after running my credit report. She refused just to sit down, and instead stood at her desk loudly speaking at us, barely letting us get a sentence in. We were planning on going with a VA loan and before I got to mention that we plan on getting married before buying the house (he's the vet, I'm not) she just LOUDLY interjects with "Well, you're not even married? What are you talking about? I'm not gonna put a girlfriend on a VA loan." Then, as I am just barely starting to get my sentence out that we're also looking into USDA loan (I've already done lots of research on this matter), she interrupts loudly AGAIN, "Well your credit scores aren't good enough, its impossible so I don't know why you're even considering USDA." (for everyone else in the office to hear and people were turning around staring at us). Little does she know, we'd just paid off a MASSIVE debt and our credit scores had just shot up well-above the requirments. It was so embarassing. This all happened in a single 5 minute meeting. We didn't even really get to introduce ourselves or explain our current prospects and all the progress we'd made. I wish I had never come to this office and I actually advised my realtor to NEVER recommend this lender to anyone EVER again. ... A week later, I realized I'd never received any communications from her, and I'd already wasted all that time bringing all my documents to her to run the reports, so I figured heck, why not just contact her to see what she found, anyway? So I emailed her and she just said "I am sick, but I'm doing everything I can." I thought this was a short, unaccountable, and weird way to reply to a client. I emailed her again, and she admitted she lost some of my pay stubs, But would still get back to me after running our reports. ..Who does that? It's now been 5 weeks and I still have not received any response, results, or answers. Very bizarre way to do business. I would not recommend this company to anyone. I am doing business with a different lender in the area, and she has preapproved us and we're looking forward to buying a house. Thanks for reading.

Love ESB have been with them since I was a young girl before I even had children they I wonderful…read morewould never use a different bank

From the owner: bankESB is a community bank servicing Holyoke residents and businesses since 1889. At bankESB, our…read morestaff is committed to guiding you through your most important financial decisions. Our complete banking services include Checking & Savings accounts, Money Market accounts, CDs, Traditional & Roth IRAs, Commercial & Business lending, SBA loans, Mortgage loans, Home Equity loans & Credits, Personal loans and more. Visit our website for more information or call our local Holyoke branch today!

We had the pleasure of working with Suzanne Mazeralla and her team at Fairway, I can honestly say I…read morewas amazed at how professional yet friendly she is! She made our dream of owning a home in Ct a reality. I can never thank her enough, If you are looking for someone that knows what they are doing to get you financed, Suzanne is your person. Thank you from the Gibbs family!!!!

From the owner: Whether you're looking to buy, build or refinance your home, our experienced mortgage professionals…read moreare here to help. Here at Fairway Independent Mortgage Corporation, we offer a variety of loan options that can help you achieve homeownership with the speed and service you deserve. Plus, our mortgage professionals are dedicated to finding the right loan with great rates, terms and costs to meet your specific needs. Financing a home is one of the biggest commitments you will ever make - let us help guide you throughout the entire loan process from application to closing and beyond. We look forward to putting our mortgage service to work for you!

buying a house is known to be one of the most stressful events in life, but not with Kristen and…read moreher team! they made the process smooth and seamless. I am so happy to have great people looking out for us when making such a huge decision, reassuring us and explaining each step of the way. we are so happy with everything would recommend to family and friends in a heart beat! thank you so much!

Our experience with Mama K and her Team was amazing! From the very initial contact until our…read moreclosing, we never felt alone. Mama K and Amber were always there to answer questions and kept us up to date with where we were in the process, etc. Amazing customer service and communication. I couldn't imagine going through this experience with anyone else. I HIGHLY recommend Mama K and her Team to anyone in the market looking to purchase a new home. Thank you!

I absolutely loved working with First World Mortgage! My husband and I were beginning the process…read moreof purchasing our first home together. My mom recently went through the process of helping a friend find a home, and they worked directly with Denise. She was absolutely fabulous, as well as her whole team. If Denise was ever unavailable, I was provided immediate assistance from Lauren and Erin. Everyone there is so helpful, knowledgeable, and friendly. We closed on our first home ever with the help of the First World Mortgage team and our incredible realtor, Aimee Nieroda. They talked us through every step, answered every "dumb" question I had (they never treated me as if I was!) and got us into a good solid first home. I recommend any and all homeowners to work with them for an easy and smooth mortgage process.

First World Mortgage is a great company to do business with. My loan situation was a complex one…read morebut Brad Moore made it a pleasant experience. I truly appreciated Brad's honesty and persistence during the loan process. Brad never made me feel that the loan would not go through and made it seem effortless even though there were many complexities on the way to the closing. I would recommend First World Mortgage and especially would recommend working with Brad Moore.

Mr. Chmiel was very knowledgeable, available and on top of the whole process. He as well as Mr…read more Mofea would walk me through attaining any financial documents needed, we're able to connect me with down payment assistance (multiple programs available in CT tailored to buyer) and while navigating the holidays were still right on schedule through the entire process allowing us to close on schedule. Great experience, highly recommend Chmiel and Mofea at Fairway Independent Mortgage Corp. These guys provide a truly priceless service to their clients.

From the owner: Having been in the mortgage business for over 2 decades and developed- The Chmiel Morfea Home Team…read more I pride myself on providing my clients with top-level personalized service while having company operations in all 50 states. I enjoy working with all of my clients to educate them not only about available loan programs, the industry overall and assisting them in choosing the best option to achieve their goals, regardless if they are first-time home buyers or seasoned property investors. I have always taken the time to get to know each of my clients and determine their needs while working diligently throughout the process to help them purchase or refinance a home, which oftentimes involves problem-solving and thinking outside the "traditional" lending box. This is where I excel, and I often find solutions those lenders overlook. It is this dedication to my clients that is remembered and why so many of my past clients continue to come back to me when the time comes to refinance or make a new purchase. I specialize in all types of residential lending including Conventional, VA, FHA, USDA, 203K Rehab loans, Reverse mortgages, and more. Matthew R Chmiel Sr. Mortgage Loan Officer/Sales Mgr. 860-982-6729- CT (all areas) 413-384-9667- MA (all areas) matt.chmiel@fairwaymc.com

Its important to update... when I opened my account I mentioned that I am only in Springfield a few…read moretimes a month for business. This wouldve been the perfect opportunity for the manager to tell me about shared branch ATM services such as cash deposits via Fiserv's Accel network. This means that another bank's ATM's can receive my deposit and its credited to my New Valley account as long as I'm using an ATM that's within the Accel network. There was zero mention of this extremely useful function at the time of account opening. I am disappointed as its an ability that actually serves me very well. I figured it out on my own by researching this network that I had previously never heard of. They still get 5 stars but I hope new customers are presented with this info.

From the owner: New Valley Bank provides person-to-person banking services for the people and small businesses that…read moremake our Massachusetts communities thrive. We serve, reinvest, and make all finance & banking decisions in Western Massachusetts and that’s how it’ll stay. As your community banking leaders, we never settle for anything less than perfect financial solutions for you or your business. New Valley Bank offers the best online banking services to provide you with personal checking & savings or even that small business loan to make your dreams, a reality. If you live near Springfield, MA and are looking for the best community banking institution, look no further than New Valley Bank and our financial solutions to help you or your business!