Do NOT go to the FairField Inn. Go to Staybridge Suites or…read moreEverhome Suites directly across the street. Much better service ! Do not waste your money on this piss poor service hotel. This is more like a motel. I booked a room at the Fairfield Inn on a business trip, but quickly ended my stay. 1. The cleaning staff that we were assigned is lazy and ignorant. They refused to change our bedsheets and continuously lied about cleaning out rooms but never even touched it. They made it an issue when they did clean our rooms, and visibly showed signs of irritation. 2. Terrible mold infestation in the hotel. See attached picture. Staff attempted to spray paint over the mold instead of simply calling a specialist to treat it. 3. Room service is also rude. They will see you in the hallways and look at us as if we have caused them harm. If you say hello to them, they will not respond. Not a friendly environment at all, hospitality is non existent. 4. Hotel manager Johnny decided it was appropriate to barge into my room after banging on my door loudly and obnoxiously for about 5 seconds. Not even giving me an adequate amount of time to answer and give them the permission to enter the room. I am a woman and I wasn't even fully dressed. He did this not once, but twice. Disgusting man on a power trip. If you're a woman traveling alone, be sure to take the proper protective measures if you know what I mean. Their staff cannot be trusted. 5. They're stingy with the hotel shuttle. The shuttle is there to transport guests to and from the hotel to the airport or etc;. The manager caught an attitude with me when I asked him if the shuttle was available as if it wasn't apart of the hotels services. 6. Their manger is currently refusing to give me packages that I had sent there all because I switched to another hotel. They refuse to take the packages from the mail carriers and returned them to sender. Talk about petty! Mind you, I moved to the hotel directly across the street. It's not like my mail has been sitting there for a while. I already had mail enroute to the hotel before I decided to move to another. Johnny or however you spell his name gives this hotel a bad rep. He has a nasty attitude and no customer service skills whatsoever. He will give you the run around when you come to him with persistent issues within the hotel. I am NOT removing this review under ANY circumstances. Go to hell Johnny. On behalf of all the fed up guests that you have screwed over. Kisses

Couldn't get a spot at the Residence Inn where I normally stay. Settled for this location which…read moreexceeded my expectations. Very clean and pristine, quality exercise room, walking distance from restaurants/bars, comfortable bed, friendly staff, delicious breakfast, it's got everything you want in a fantabulous hotel. They allowed me to check in early that day so I could dress properly before heading to my place of work. No doubt I'll be staying here when Brownsville calls my name. And you should as well!

Why isn't this the busiest hotel in McAllen? It is historic, center of town, beautiful, very…read moreconvenient covered parking, onsite bar and restaurant, quiet, and priced 30% under where it should be!!! OK, so it's old and far off the interstate and we had to pay for our breakfast, but it's clean and comfortable and having now found it I wouldn't stay anyplace else in McAllen.

I'll be very honest and say that I had low expectations staying at this hotel during a business…read moretrip but it's actually charming. The hotel itself is quite old, built in the early 1900's. The architecture and style make you feel like you're on Mexican resort. The rooms are cozy, yes they are older but the bed was comfy, you have a fridge, coffee maker and a microwave in your room. And to my surprise, the TV is smart capable so you can watch Netflix and other apps. The gym is small, basically the size of my room. There's 3-4 treads, a scale, and free weights. There are no vending machines on the floors even though there are placards on the halls directing you to one. If you want a snack or soft drink there's a snack shop in the lobby. There's also a restaurant on site that's only open for breakfast and dinner. My only real issue with the hotel is that they have a serious problem with their keycards becoming deactivated. I had to go back to the front desk twice throughout my stay because my key stopped working. It's a known issue, the staff themselves had trouble reprogramming my key and said it's a very old system and the keys are sensitive. Aside from that, it's a solid choice for the area.

Pretty hotel for the price…read more The beds were really comfy. The room was clean. I do remember the AC being super cold and the bed was comfy! The shower was hot and had good pressure. Overall for the value I felt like I got a great deal. Next time I am bear the border I would definitely consider staying here again. I found them on hot wire and got a pretty good price. You are close to several restaurants. You are also pretty close to the border in case you are in town for business. There is this really good taco spot near by called Ultimo Taco. First time staying at a stay bridge and I was happy. The work area for your laptop is nice. Good job stay bridge. I'll be back. Also they offer a free breakfast too. Which is nice. I didn't get it though. Next time I will.

Customer Service- 5 Stars everyone we encountered were great. One of our room keys didn't work,was…read morefixed immediately. We couldn't get the tv to work due to wrong settings or something but guy came and fixed it immediately. They ran out of plates/silverware for Breakfast,the lady brought out more fast. Room 2 stars: whoever designed the bathroom put the toilet and door so close they almost hit each other. If your fat,definitely wont work. Cleaniness of Hotel-5 Stars Cleaniness of room: 1 Star,there was hair in the tub and on the floor,bathroom floor was dirty, coffee package was open,kitchen was dirty. Room was not fully cleaned daily,towels,changed,bed made, floor was still dirty. Overall: I recommend if the cleaning staff would clean the rooms better. Breakfast Area,was clean with a variety of cold/hot items. Customer Service alone would make me consider returning.

My girlfriend and I were visiting family in Weslaco and didn't look at the reviews before booking -…read morewe were traveling on a tight budget with the holidays so price for the stay seemed reasonable. Yes, check in was a breeze. When on holiday, we were out late with family and got in late to sleep, so waking up late was just part of our trip. My only disappointment was, if were not out from the room really early, it would not get cleaned - cleaning staff is super friendly, but, apparently they are paid for a certain amount of hours and have to leave early; that is not their fault. I would not return though.

Hello Management of Embassy Suites, Please note that I was…read morereferred here by Miss Ivania (Front Desk Associate)! I previously would go to Aloft by Marriott; but because of Ivania's professionalism & recommendations when I saw her at the other Property - Ivanis is the reason why I changed Hotels while here on business in McAllen, TX. Ivania is truly a delight fresh breath of air as a welcome site when checking in at the Hotel. She is very resourceful on what the Embassy Suites can offer & that is greatly appreciated‼ And I know a good Associate when I encounter one! Thanks for bringing Ivania to your Team. Your valued Diamond for Life Member, C.C. Clifton from Los Angeles, CA

I had an extremely disappointing experience at Embassy Suites by Hilton McAllen Convention Center,…read moreand I would strongly advise others to avoid this location. Upon check-in, it was immediately clear that the room had not been properly cleaned. The bathroom was in poor condition, and to make matters worse, the shower drain was clogged, making it unpleasant and inconvenient to use. Later during our stay, after attending the evening reception, my family and I attempted to enjoy the pool and hot tub--one of the main amenities advertised. Unfortunately, both the pool and hot tub had vomit in them, making them completely unusable. This was not only disgusting but unacceptable for a hotel charging over $200 per night. What made the situation even worse was the complete lack of customer service and follow-up. I attempted multiple times to reach management, leaving my name and number with the front desk, but received no response for over two weeks. When I finally spoke with the manager, Edward Hernandez, the situation was handled very poorly. He stated that nothing could be done unless I had photo evidence of the vomit in the pool--an unreasonable expectation--and offered no compensation, refund, or even loyalty points. For the price paid, this experience was completely unacceptable. The hotel is poorly maintained, and the customer service is even worse. I have stayed at many Embassy Suites locations across the U.S., and this was by far the worst experience I've ever had. DO NOT STAY HERE. AVOID THIS DIRTY, POORLY KEPT HOTEL AT ALL COSTS.

This hotel is absolutely the best hands down!!! It's not fancy but is definitely nice and well…read morekept. They take pride in this hotel. Mr Ruben is amazing! You can tell how much he cares. The front office girls from Linda (office mgr) and the rest of the office girls and guys are absolutely the best! We've stayed in other Holiday Inns and they were not as nice or friendly, and definitely subpar. The breakfast is amazing and lots of choices. Another perk....South Padre Island is like 45 - 1 hr away.

Very nice hotel! Beds are super comfortable and rooms have fridge and microwave. Self serve free…read morebreakfast has a lot of great options. Also just down road from border. Staff is amazing. Every time we leave we feel like we are leaving a friends house. They are the reason we always stay here when in the Valley. Brian Hiner

This one hour trip on the Rio Grande River aboard a large pontoon boat is relaxing and informative…read more The captain, John, has lots of knowledge about the area, both on the American and Mexican side of the river. His lighthearted humor while corny, is quite funny. The ride itself is ok from a comfort standpoint as the bench seats are padded and have backs. They sell refreshments and snacks while cruising but we didn't partake so I can't speak of the prices. Reservations are a good idea as our cruise and the one prior to ours were both quite full. They only take cash, no credit or debit cards. We take all our friends and relatives that come to the Valley and this was our fifth or sixth trip. They also have a two hour excursion that goes up the river, but this trip was the one hour, down the river to the Anzalduas Dam. Well worth the cost.

The people from our park that had never had the experience said they liked it and gave me…read morecompliments for organizing. We had 17 in our group.

Okay, so I'm not sure how to rate this place. On the one hand, it's clean, relatively up-to-date,…read morethe room is plenty spacious and it's been a nice, quiet stay. On the other hand, the mattress is an old spring mattress that should have been replaced some time ago, but it's serviceable. What prompted the review, though, was my trip down to the little store in the lobby. I'm a Diamond whatever with Hilton, and we get certain benefits at different properties. Normally, when I check in, the front desk will inform me of what perks I get at the property. They didn't do that here. I did ask, though, if I received the food/drink credit each day and she confirmed that I did. The credit is $10, by the way. So, I just went down to the little store thing in the lobby because I wanted a drink. Now, I get it - we're a captive audience, so to speak, so prices are going to be a little inflated because of the convenience factor. But... oh... my... gosh. A 20 oz. bottle of Diet Dr. Pepper- $6. A pint of ice cream - $16. I mean, it's the same ice cream you can get down the street at HEB for $4. Like I said, I expect the prices to be a little higher... but 400%? Absolutely ridiculous.

Smooth Airport Pickup, Check In and a Great Night's Sleep…read more Shoutout to Danial and the Girls at the Front Desk.