Pharmacy drop off staff is rude and unprofessional when answering questions about the product they…read moresell. They won't stand behind the products they sell as a distributor but instead will tell you to talk with the manufacturer. Nor will they replace any product they sell that is defective or give refunds. They have no way of talking with upper management, as in they have an email but I was told by the pharmacy manager it's unmonitored. Basic business works as the pharmacy is the distributor they buy from the manufacturer. If my product is defective or broke I contact the distributor for a replacement or my money back and the distributor contacts the manufacturer about the quality and money recouped. But Roger's will hold no responsibility. Not a very good business practice.

Worst pharmacy experience ever! Everyone always claims "support local businesses"! I say why should…read moreI when the chains like Walgreens and CVS offer better hours convenient to me and better service. Every prescription I have ever tried to fill with Rogers has been problematic. They even tried to require me to have a prescription for OTC medications so they could jack up the price--charge me the normal price as a co-pay and then bill the overage back to my insurance carrier.

The pharmacy at this Walgreens is the worst customer experience in retail I have ever come across…read more The employees have total lack of consideration to the needs of the customer.

This drug store is the best in Platte City! I highly recommend trying this one out, for both your…read morepharmacy and non-pharmacy needs. Like the other major drugstore in town, this location offers a full-time pharmacist and a drive through. The pharmacy staff is very knowledgeable and friendly. They have a very large selection of beauty and other care products, including over the counter medications. The non-pharmacy section inside is also fantastic. They offer all kinds of beverages, foods, snacks, candy, and non-food items like greeting cards, paper products, and small gifts. I wish it had more of a flower selection for their live flowers. The customer service here is above average as they are quite friendly and helpful. It's a bummer that this place isn't open 24/7, but oh well. For the time that it's open, it is well-deserving of their 4-star rating I'm giving them.

I deal with pharmacies all the time and I have got to tell you that the crew at this CVS is…read moreexcellent. They're on top of their game. They're smart, they're polite, they're friendly and they're helpful. I especially have to acknowledge Mindy. I only wish that other pharmacist were as easy to deal with as this particular one. Oh wow.

Contrary to what "Zachary S" (if that's even his real name) says. This is the best CVS…read moreestablishment I've ever had the privilege of going to.

New kiosks in the pharmacy require the customer to enter all their info. While you are doing part…read moreof their job, the employees tell you it's faster. Employees don't care about the customers, which is probably the reason for the new system.

I happened in on an inconvenient day it seems. One associate disclaimed knowledge of insurance…read morecards. The other was unconvinced by my interrupting to pay. . . Since the cvs registers don't process customer pay HB cards without associate assistance. Some associates are right on it. I'll try again later.

I've only been here once - which is odd because I go to Walgreens here at home a million times a…read moremonth, and I've traveled to Leavenworth/Lansing Kansas a million times. Either way, this Walgreens is just like the others; it's got everything you need. Maybe I'm biased, but I'm a Walgreens (over CVS) guy.

terrible customer service I was hung up on after a two hour drive, where I called in advanced to…read moremake sure my medications would be ready for pick up. As I pulled in the representative whom didn't say his name told me the longer he was on the phone with me the longer it would take to get my meds filled they would be filled when I got there- I was there-said that and he literally said your gonna have to wait and hung up on me. the store manager don't apologize or make the employee who hung up apologize either not havong a single clue I'm healing from a gunshot wound and the meds were for my ptsd so thank you walgreens for giving me a reason to hate corporations like yours especially when you can't even treat your PAYING customers with respect and kindness

I was a Walgreens gal most of my life but converted to CVS since moving to Kansas. I'm definitely…read moregood with the switch, though. I probably go to CVS once a week. Customer service is fantastic, especially the weekday morning staff. They're always very good about being patient and taking my billion in-store and manufacturers' coupons, ExtraBucks Rewards, sales items, and gift cards, making sure I have given them everything to get a maximum discount. I usually get brand-name products at grocery stores but I've found CVS-brand items are excellent quality. I almost always buy CVS baby wipes, bathroom paper products, health products, and nuts (their flavored almond mixes is our favorite snack!). I've only been to the pharmacy a few times but the times I have interacted with them were good. They're knowledgeable and helped us save money on prescriptions.

Terrible prescription pricing. Hate to play the crappy service game at Walmart but $$ leave little…read morechoice. Because of the prescription rip-off, I won't be buying anything from them!

The pharmacy needs to get its act together. In the last month, I've encountered them not knowing…read morewhere items are, having us wait 10 minutes in the drive thru just to be acknowledged and giving my wife a hard time because they don't know how to read the rules of her discount program. The one word that describes them is SLACK.

The new pharmacy manager was great! He really took the time to explain everything and made me feel…read morethat he really cared. Thank you!

Just a quick run to get an item, one…read more I got in line because my rewards wasn't showing up that I'd added to my rewards card. Both the cashier and Jody tried to advise me on the steps and I was familiar with it but for some reason I kept getting an error, try again messaging. I went ahead with my purchase. I actually had to return because I purchased the wrong item and this time around I felt the exchange was made difficult than it needed to be. Additionally the cashier was extremely impatient while I looked for my electronic receipt.

Staff is RACIST, very rude & disrespectful. I called left a voicemail, & 10 minutes later when the…read moreemployee returned my call she had a very nasty attitude, I had questions she kept rudely interrupting me then got smart placed me on hold then came back to the phone 2 minutes later & hung up LOUDLY in my face she slammed the phone down! I'll spend my hard earned money where I'm appreciated! I will find out here name today! Customer service these days has gone to crap this is ridiculous! Smh

I'm not sure I've ever been spoken to as rudely by any checker anywhere as I was this morning…read more Everybody has a bad day, but there is no need to call out a customer for misunderstanding a question, then seconds later, when I asked if I was putting my card in the reader the right way. I was surprised, a little caught off guard, and will be taking my business elsewhere. I've shopped at this store since it opened, but it's apparently time to move on. Customer service is everything.

Love this place variety of items to purchase and open 24 hours 7 days a week, you just can't beat…read morethat.