The county waste trash people are fantastic, never had issues with trash removal or service. Thank you to them!! Great service!! Now, the billing is terrible, prices keep going higher and higher!! Sad, when the workers are great but the corporate greed is horrible!! read more

I have been a customer for years. I haven't had any issues until recently. They failed to pick up. The driver refused twice to pick up bags of leaves from my yard. When I called management they were not at all concerned with losing a long time customer. I recommend you find another waste company that cares about their customers. They may be a cheaper alternative but they don't care about the consumer. 9 days later still waiting on them to pick up trash cans. Jim Ward read more

I would not recommend this trash service to anyone. Besides having an issue with picking up trash from their own cans it is next to impossible to get anyone on the phone. When you finally get someone on the phone you are reminded they don't need your business with a bad attitude. If you ask to speak to a manager there are apparently none. read more

County Waste Recycling - Recycling Center Near Me - Fredericksburg, Virginia

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I have tried to contact these people to pay a bill. I have sat by the Phone for over an hour on more than one occasion waiting for the 'next available representative' to no avail. I have tried to reach them through the website but I am redirected to the phone! Is anyone work here? Is there really a representative? This is not the first time I have had trouble paying a bill and I can't get hold of anyone BUT my daughter who lives in Ohio got a letter saying the account was past due. Yes, she did live with my for a while but moved!! And neither she nor I have any idea how the company got her new address. If anyone reads this i.e. a real person from the company, please contact me somehow ASAP. I would try to get service from another company but I am stuck with this abominable service. Jane Lawson read more

County Waste was bought out by GFL and now sucks! County waste wasnt great before but at least you could get a human on the phone to respond to your request immediately! Now GFL you cant get a phone or a email support response! I have tried to cancel service for 2 months and keep getting billed and no response to 10 emails. Phones are non existent there apparently! read more

Since GFL took over, our trash and recycle have not been picked up. Seems like GFL does not have a yelp page yet. Hope this transfers to them once it is set up. Crap service. read more

Have not had any bad experiences and have been with them for prob 5years. But have not received a pick up in 2 weeks now. Its not good to have trash piled up on the street that mine is when u live in a development. My husband has tried to call several times and no luck getting thru. read more

I would not use GFL unless I had too. They constantly raise their rates, and although we paid for recycling, we witnessed it being dumped in with the trash. Additionally, even though we did not sign a contract to pay if we cancelled them, they are charging us $50 to pick up can. No contract signed!!!!! read more

I really don't like County Waste. I feel like they are a sneaky and dishonest company. I've been using their services for over 5 years. In that time, prices have gone up repeatedly, but never with explanation or warning. Each invoice is a game of finding where they've increased charges. To date, costs have gone up 25%. This is absurd as neither my needs nor their services have changed. Several times per year, they simply do not show up on the designated date, again, without warning. They'll eventually show up a few days later, but that's terribly unhelpful to customers who place their trash on the street and get letters from their Homeowner's Association warning them not to leave trash out past their due date, and even worse when animals come by, tip the cans over, and spread trash everywhere. A month ago, their truck dropped a liquid on the entire length of my street (over a mile). It smells horrid and stained the street. It's still there today. I'm sure this is a health code violation, but I'm sure they don't care. The Stafford in Fredericksburg area desperately needs more variety and trash service providers to put these clowns out of business. read more

I called County Waste one day ahead of pick up and explained I had yard waste, the operator assured me I was good for pickup. At the time I couldn't understand why they had such a low rating given my pleasant experience during the initial contact, that was .......until the following day. Given my skepticism in the stark contrast between my intial opinion and the poor ratings I decided I'd keep an eye out for the trash truck, to make sure they picked it up as promised. when the truck driver pulled up he missed the trash can knocking it over spilling trash in my drive way. The driver got out, looked at his mess tugged gently on the trash can then got back into his truck and drove off. I quickly got dressed and attempted to catch him to no avail, so I called County Waste to complain. once on the phone with County Waste the lady at dispatch told me that there was nothing they could do. The driver was a supervisor and her superior, and he said because there was some dirt in the trash can he had the right to refuse pick up. The lady at dispatch then went on to tell me that I need to call back once I remove the bags so that they will resume pick up for next week [better luck next time]. Personally I can overlook the disconnect between the operator maybe not knowing what is or isnt allowed for pickup or maybe misunderstanding what I had for pick-up. but leaving trash strewn in my driveway due to operator error of the trucks claw is just lazy and unprofessional. It took me all of 3 min and very little effort to clean up THEIR mess made during the conduct of a service I PAY FOR! read more

County Waste Recycling - Truck driver missed the can with the claw and decided it was no longer his problem. - Recycling Center Near Me - Fredericksburg, Virginia

Absolutely horrible. They always have an excuse as to why they miss your house and then "offer" to come on their next regularly-schedule day. Gee, thanks for offering to come on the NEXT day I paid you to come ... IF they show up then. When you call you are on hold for 20 or more minutes ... literally ... every single time. As others have said, they used to be a good company. I have no idea what happened, but I'm shopping around for someone else. read more

I set up service with this company, paid them, then never heard back. It's been 10 days and I haven't received my trash cans. I've been calling everyday for 6 days and no one answers. I've emailed, reached out on Facebook and nothing. Now I will have to go into their office and cancel and get my money back. This is a crap service. Very unprofessional. Do not use! read more

Shifflet's has way better service and they're much nicer to deal with, no contracts and they're cheaper! County waste has bunch of incompetent people that work in the office. The worst customer service in the world they nickel and dime you if you sign up you should just stamp sucker on your forehead.((( READ THE FINE PRINT PEOPLE ))) I paid them $150 to get out of my contract AND IT WAS WORTH EVERY PENNY! These morons still haven't come to pick up their trash cans. I can't tell you how many times I've called they put me on hold and then hung up on me. Get your crap together county waste, CAUSE ALL OF YOUR SERVICE SUCKS. read more

If I could rate this new company GFL less than 1 I would. They are terrible. I really feel for the front line employees. They have to hear all this shit from customers but it is management that is making terrible mistakes. Billing issues, schedule issues, poor communication to customers when there are changes to business, etc. read more

Trash and recycling not picked up and drivers not being held accountable. Apparently each truck is equipped with gps and the driver fills out some type of update at each address. This week, the driver apparently stopped in front of my address and filled out "trash can not out" and continued on. This is a straight up lie. Both my trash and recycling were out last night and my trash was picked up today as normal. So now after 1 hour on hold, county waste is refusing to pick up my recycling until next week, refusing to discount my rate and failing to hold the driver accountable for lying. What a disaster of a company. Unprofessionalism at its finest. read more

County Waste was recently purchased by GFL Environmental And of course there was a price increase When we first moved to Fredericksburg over twenty years ago we heard great thing about CW. They provided great services several times a week and their prices were very reasonable. Over the past several years their services have been reduced from several times a week to one day a week. The latest change started the week of 27 June with our trash and recycling pick up changed from Thursday (June 30) to Friday (July 1). Only thing is they neglected to pick up our recycling. When I called them today, Tuesday' July 5th they gave the excuse that they had recently changed routes and did not have any information, but if I would call back later they would be happy to discuss. Clearly they are mismanaged if they do not have this information at their fingertips. I will call later but, don't expect to hear anything that will answer my question as to why they missed our recycling. read more

This company is awful. It's one thing to simply not show up to take the recycling and/ or trash but it's completely ignorant to not inform customers what 5he problem was and when their next pick up will occur. Compound that by no information on their web site and NO ANSWER ON THE TELEPHONE THAT THE WEB SITE REFERS YOU TO. I called four times and after ten to fifteen minutes on hold each time I just gave up. I'm checking with the neighbors to see if we should switch to Schiflett! County Waste has demonstrated that they are a big corporation that couldn't care less about their customers. read more

County Waste was bought out by GFL. No notice of any kind of transfer of business. So far I have tried three days in a row to cancel the service only to spend over three hours on hold. The phone has NEVER BEEN ANSWERED. And referring the customers to the website is just a waste of time because you cannot cancel service via the website. STAY AWAY FROM THIS BUSINESS BECAUSE THEY LACK ANY FORM OF CUSTOMER SERVICE! read more

Very bad customer service waiting time 2 hours from three days i am trying to call them after 2 hours call dropped

We were with County Waste for 8 years with no problems. GFL took over with no notice. We have been paying our bill, however they didn't send out a notice of changes in the company or anything that would resemble a bill. At this point our entire street has been skipped June 29 and July 13. My husband sent a certified letter informing GFL we are terminating their service as of July 30. Unfortunately "someone" signed for the letter on HOUSER Dr. My son had GFL and his letter was sent to New Jersey. In his letter he informed GFL to pick up their property by a certain date - if they continue to he will be charging them $5.00 per day per unit for storage fees. Once the storage gets up to several hundred dollars, he will be going to small claims court. ANYONE CONSIDERING USING GFL - DON'T ITS NOT WORTH THE AGGRAVATION. read more

They neglected to pick up my recycling and when I reached out their voicemail box was full. I submitted an online ticket and was told they can't send anyone out to get my recycling until my next scheduled trash day! We've been customers for over nine years now and I'm stunned at the lack of solutions offered. If you have other options take them. Btw this isn't the first time we've been forgotten ... this is the first time I called about it. I just figured if I'm paying for a service and it doesn't get completed THROUGH NO FAULT OF MY OWN they should try to make it right. Not "sorry - I'll make a note so they don't forget you next week" read more

They repeatedly misplaced my trash can far away from the original location front of neighbors drive way. I complained weeks ago after They start to do it purposely! I have survilance video, but customer service was rude and disrespectfull, I canceled my contract, Stay away from this non professional assholes read more

The issue has been resolved. Don't ask for my option on it or the review will get worse. Don't contact me again. More run arounds.

This company doesn't even deserve 1 star. What does it take to get this company to pick up your trash or to answer the phone or messages, this is so ridiculous I don't know how a company can stay in business this way. read more

County Waste recycling service is bad but their customer service is even worse. For the second time in a month they have not picked up our recycling. The first time they said that their truck was broken down and could not pick up the recycle material for over another week. Now four weeks later they did not pick it up again. My was on the phone waiting and intermittently talking to them for about an hour. The crux of the situation is that they never apologized, lied about coming and trying to pick it up (said the recycles might have been stuck - not the case, told us that they could not guarantee service because of possible problems and did not offer any refund for this time nor the other. We need to find another service. read more

Much like another review when we tried to terminate service we were told we were under contract until April and then it would auto renew. Since we are moving out of state we could terminate once we could provide proof of residence. Unfortunately we cannot do that until after we move to Ohio and they would not pick up the bins until after we provided that proof. We ended up paying the early termination fee to just avoid the hassle. read more

PITIFUL SERVICE. Driver lies about can not being curbside, the company swears he was tracked to the end of my street. Then fails to adjust my next monthly bill. This company misses pickups 20-30% of the time. If you have any other option, use another service. read more

I will add to the contract issues. We were told that the contact automatically renewed and we could not cancel our services despite the property being vacant and trash service not being used. I wasn't given any cancelation options at all. Seems like a total scam! read more

you can never get ahold of these people. they refuse to answer the phone. I have moved and been trying to call them for a week (would be on hold for an hour before trying again) and they just don't answer.... read more

With no notice our recycling was taken over by GFL. We didn't pay the bill because when the company was sold our auto pay was kicked off and amail from a company we didn't know we had business with (as we never received before with no warning from County Waste) meant junk mail to us. GFL was ok with getting the billing updated once we realized it wasn't junk, however, now we need our business recycling dumpster/container emptied and I have been on the phone for over an hour and a half total over 2 days. At about 40 minutes into today's call, I was told that despite selecting commercial service through their dial, I was transferred to residential instead so then I was put back on hold and it's been more than 30 minutes and I am STILL holding. This is day 3 of doing this. Day 1 I put in an online request then hung up. My online request from then is still pending, probably because it is jumbled with new service requested rather than a service for an existing customer??? We're stuffed to the gills though and I have to wait today! How disappointing that they have zero respect for their customers time! read more

If I could give the 0 star I would. We put our trash out on Thursday (thought pick up was Friday) They picked up on Saturday and did NOT pick up our trash. I called them this morning and they said the driver marked us as not having cans out (which we did) and they would not come back out. I normally would just wait another week but my trash is full from Thanksgiving and we have bags of leaves out. Thinking about calling another company that will pick up my trash wshen it is out and not be rude about it. read more

I'd like to thank and commend the man who picked up my trash on Monday, April 15th, after the strong storm tore through our area. He stopped, got out of his truck, and lifted my trash can out of the ditch so that he could empty it! I'm sure that my trash can was not the only one blown over; it must have been a hard morning. Thank you, sir, for your consider service! Sincerely, Sue Lewandowski Spotsylvania read more

Second week in a row my recycling can has been half emptied. I didn't bother the first time because i thought it was a fluke. yesterday I'm picking up spilled recyclables they left behind. today i call to ask if there is an issue with my recycling pickup, I'm told i have to talk to dispatch? after 2 min. on hold someone hung up. half tempted to load the bin in my truck and deliver the contents to them. piss poor customer service. read more

After cancelling our service and moving out of state we continued to get billed. Inquiring about the payments we found out they had forgotten to do a service request to have the bins picked up. We followed up a few days later and were informed the bins have been picked up. A couple days ago we got another bill. After calling again they told us that the bins weren't on the curb so they couldn't pick it up. This is because they put a service request 2 months after we moved out. Now someone is living there and utilizing the bins for free. We are now in another state and are being told that they will only submit one more service request and if they are not on the curb to be picked up we will be charged for each bin ($150 each). After contacting headquarters in NY they said "we are not responsible for the negligence of the company." Essentially, they had made an error in not picking up the bins on time and now we are being charged for it. read more

I requested a new trash cart from County Waste this week as my old one had a significant crack down the front of it. Today they brought out the replacement and it was filthy. I called to complain and was greeted with a message form the Company Executive saying that our health was the companies main concern. Kind of comical given that thy just gave me someone else's dirty old trash bucket. The person that took my call was amazed that I would complain about a trash bucket being dirty,,,she told me that I should expect a trash bucket to be dirty. i told her no, I expect a replacement trash cart to be either new or clean, especially given County's "concern" for our health! Who knows where this cart came from! Would it be all that difficult for County to have washed it inside and out before giving it back to a customer? read more

I sent the following email to county waste on 7/12/2019 and received no response. I also sent this to them via Facebook message on their business page. I can see that they viewed the message but have received no response. My mother attempted to file a complaint but her call was forwarded to a dispatcher. Hello, I'm writing to notify you of a customer service issue experienced by my 60 year old mother on 7/11 during her trash pick up at--------. She was rushing to bring her trash down as the truck approached her house and fell down in her yard, injuring her neck. The driver in the truck watched her fall, remaining in his truck. She asked for help rolling the trash can the rest of the way to the truck and the driver begrudgingly assisted her at which point he demanded that she help him dump the can into another can in order for the truck to be able to lift and dump it, stating that he couldn't do it himself because "he had been working all morning." My mother later ended up in the emergency room as a result of her injuries. The lack of general decency demonstrated by your driver is disappointing and quite frankly despicable. While the driver isn't to blame for her fall or injury, he lacked any compassion and demonstrated a lack of competency to do his very simple job, requiring her help after just watching her fall and hurt herself because he was tired from working all morning. All of this after he was barely willing to even help her roll the can to the curb. Residents in Fredericksburg choose their own waste removal companies and this lack of even marginally decent customer service is truly unacceptable. I hope that you will address this incident with your employee and provide some continued customer service training to ensure that your drivers are able to more appropriately handle a variety of different circumstances on their jobs, not just with professionalism but also with basic human decency and compassion. Thank you for your attention to this matter. read more

I usually always try post good reviews for local businesses; however, the service provided by County Waste in Stafford, Virginia, does not deserve more than one star. Today is January 14, 2022 and the last time that County Waste picked up the trash in our neighborhood was on December 31, 2021. I understand that we had a snow storm, but the snow melted more than a week ago. We have been calling for the past two weeks and we even sent an email to their home office. Today, after waiting for 25 minutes on hold, the Fredericksburg office finally answered our phone call and told us that they did not know that our trash had not been provided for the past two weeks. The employee then told us that they would send someone out to area today; however, it is now 9:00 pm and no one has shown up. There are too many other trash services in our area that I plan to switch to on Monday, which is better than dealing with such an unprofessional business. read more

Beware and do not sign a contract with them. They automatically renew the contract unless they receive 60 days written notice before the contract expiration date. If they don't get that written notice and you want out of the contract, there is a $150 fee; feels like a rip off to me. Otherwise, their service was ok. read more

The guy who drives the recycling truck here in Fredericksburg continues to not pick up my recycling. I have called 3 times in the last two months. The driver is reckless he speeds down a 25 mile per hour street doing over 40 miles per hour. He was speeding so badly last month he almost hit our neighbors car. There are now skid marks running from my driveway to my neighbors driveway, about 50 feet. County Waste was informed and THEY DID NOTHING! I don't know who is worse the driver who doesn't want to do his job or the dispatcher who has the compassion or caring of a dead fly. she said that she doesn't care hung up on me. I had to speak to them again today. He skipped my house again. The driver lied to his boss and told them he I had old cushions in my recycling. That was a lie! I asked to speak to a superior and he told me that he would send the guy back out to pick it up. It is still there. My next step is to contact Stafford country city Hall and see if there is something they can do. Or the Stafford police to report his speeding. I guess Country Waste only cares about making money and they don't care about customer safety or if their drivers do there job at all!!! Shameful. Now onto looking for a new trash removal company for my home. When I find one I will gladly pass it along to all of my neighbors in our development. read more

For those who are currently under a contract and may not know it unlike most places county waste automatically kicks you into a contract at the anniversary of your sign up each year with no option to cancel even if you move they have the right to broker your trash if hey don't pick up there they also charge double of heir competitor and know it. Staff are rude and unhelpful they have less than revile service especially on holidays and inclement weather. If you should finally be able to canceled with 60 notice I writing before they automatically renew you again they charge you $50 for each of your cans they require you to use just to pick up theirs cans. If theirs isn't theft I don't know what is they require it for their automatic trucks so they can lay off trash workers then hey make you pay them to take their property away I lamb on cancelling as soon as my contract is up since canceling now would mean I still pay them for the entire contract year without having emb pick up my trash even if I move NEVER USE THEM read more